Applying for a seasonal sales associate role at Kohls can be a great opportunity to gain valuable retail experience and potentially land a permanent position. However, to stand out among the competition, you’ll need to prepare for the interview questions that Kohls typically asks its candidates. In this article, we’ll cover some of the most common Kohls seasonal sales associate interview questions and provide sample answers to help you nail your interview.
Common Kohls Seasonal Sales Associate Interview Questions
- Why are you interested in working at Kohls?
Kohls wants to hire associates who are passionate about the company and its products. In your answer, highlight your interest in the retail industry, your appreciation for Kohls’ brand, and your desire to deliver excellent customer service.
Sample Answer: “I’ve always admired Kohls for its wide range of quality products and commitment to customer satisfaction. As an avid shopper at Kohls, I’ve experienced firsthand the excellent service provided by your associates, and I’m eager to be a part of a team that genuinely cares about its customers.”
- What does customer service mean to you?
This question allows the interviewer to gauge your understanding of customer service and your ability to handle customer interactions effectively.
Sample Answer: “To me, customer service means going above and beyond to ensure that every customer has a positive and memorable shopping experience. It involves actively listening to their needs, providing knowledgeable and friendly assistance, and ensuring that they leave the store feeling valued and satisfied.”
- Describe a time when you had to deal with a difficult customer.
Kohls wants to ensure that you can remain calm and professional in challenging situations. Use this question to showcase your problem-solving skills and your ability to handle confrontation with grace.
Sample Answer: “During my previous retail role, I assisted a customer who was frustrated because an item she wanted was out of stock. I actively listened to her concerns, empathized with her frustration, and offered to check the inventory at other nearby stores. When I found the item at a different location, I offered to have it shipped to her home free of charge. The customer appreciated my efforts and left satisfied.”
- How do you prioritize tasks when faced with multiple demands?
As a seasonal sales associate, you’ll likely face periods of high demand and multiple tasks to complete simultaneously. Use this question to demonstrate your time management and organizational skills.
Sample Answer: “When faced with multiple demands, I prioritize tasks based on urgency and importance. I focus on addressing customer needs first, as providing excellent service is my top priority. Then, I tackle tasks that have the nearest deadlines or those that will impact the most customers or operations. I also communicate with my team to ensure that we’re working efficiently and supporting each other during busy periods.”
- What experience do you have in a customer-facing role?
Even if you don’t have direct retail experience, highlight any previous roles that involved interacting with customers or clients. Emphasize the transferable skills you gained, such as communication, problem-solving, and attention to detail.
Sample Answer: “While I don’t have direct retail experience, I worked as a server at a busy restaurant during my college years. This role taught me the importance of providing friendly and attentive service, multitasking effectively, and working well under pressure. I’m confident that these skills will translate well to a customer-facing role at Kohls.”
- How would you approach selling Kohls’ credit card to customers?
Kohls may ask this question to assess your sales abilities and your understanding of the importance of promoting their products and services.
Sample Answer: “I would approach selling the Kohls credit card in a friendly and informative manner. I would explain the benefits of the card, such as earning rewards and discounts, and highlight how it can enhance the customer’s shopping experience. However, I would do so without being pushy or making the customer feel pressured. My goal would be to provide helpful information and let the customer make an informed decision.”
- What does it mean to be a team player?
Kohls values associates who can work collaboratively and support their colleagues. Use this question to demonstrate your ability to contribute to a positive and productive team environment.
Sample Answer: “Being a team player means putting the team’s success ahead of individual goals. It involves offering assistance to colleagues when needed, sharing knowledge and best practices, and fostering a positive and supportive work environment. I believe that by working together and leveraging each other’s strengths, we can provide the best possible service to our customers.”
- How do you stay motivated during busy or challenging periods?
Retail can be a demanding and fast-paced environment, especially during peak seasons. Kohls wants to ensure that you can maintain a positive attitude and productivity even when faced with challenges.
Sample Answer: “During busy or challenging periods, I stay motivated by focusing on the bigger picture and the positive impact I can have on our customers. I remind myself that by providing excellent service, I’m contributing to the overall success of the store and the company. I also find motivation in working collaboratively with my team and supporting each other through tough times.”
- What are your expectations for this role?
This question allows the interviewer to gauge your understanding of the job responsibilities and your ability to set realistic expectations.
Sample Answer: “Based on my research and understanding of the seasonal sales associate role at Kohls, I expect to be responsible for providing friendly and knowledgeable customer service, assisting with merchandising and stocking tasks, and promoting Kohls’ products and services. I also expect to work in a fast-paced and dynamic environment, especially during peak shopping periods. I’m excited about the opportunity to learn and grow within the Kohls team.”
- Do you have any questions for us?
Always prepare a few thoughtful questions to ask the interviewer. This demonstrates your genuine interest in the role and the company.
Sample Questions:
- What training and development opportunities are available for seasonal associates?
- Can you describe a typical day or week in the life of a seasonal sales associate at Kohls?
- What are the key characteristics or qualities that contribute to success in this role?
By familiarizing yourself with these common Kohls seasonal sales associate interview questions and practicing your responses, you’ll be better prepared to make a strong impression during your interview. Remember to highlight your customer service skills, your ability to work in a team, and your enthusiasm for the role and the company.
KOHL’S Phone Interview~Seasonal Job 2020
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