Paying your water bill on time is an important responsibility as a resident of Jonesborough, TN. The town’s Water Department makes paying your bill convenient through several options. Read on to learn the available payment methods and how to take advantage of them.
Overview of Jonesborough Water Department
The Water Department of Jonesborough provides water and wastewater services to the residents and businesses in the town. It is overseen by the Town Recorder and staff who manage customer accounts and billing
The office is located at Town Hall on 123 Boone Street Customers can call 423-753-1040 or visit the office from 8am to 4 30pm on weekdays to discuss their accounts
The Water Department sends out monthly bills and expects prompt payment to avoid service disruption. As a customer, you are responsible for paying on time even if you do not receive a bill in the mail.
Online Bill Pay
The easiest way to pay your Jonesborough water bill is online through the online payment portal. This allows you to securely pay by credit card or electronic check 24/7.
To start, you will need your account number from your latest bill. Enter this along with your last payment amount on the portal’s home page. This will pull up your account info.
Next, enter your payment details including card number or bank account. Submit the payment and you will receive a confirmation email. The charge should appear on your next billing statement.
Online payments are processed on the next business day. Make your payment by 2:30pm to avoid service disruption if paying a past due balance.
Bank Draft Payments
You can also set up automatic drafts from your bank account through the Bank Draft Authorization program. This deducts your balance directly on the bill due date each month.
To enroll, complete the authorization form available on the Water Department website or at Town Hall. You will need to provide a voided check for checking account drafts or deposit slip for savings drafts.
Return the form and voided check/slip to the Water Department to begin bank drafts. Your bill will note “Auto Draft” once established. Notify the office immediately if you change bank accounts.
Pay by Phone
For quick, one-time payments, call the Water Department at 423-753-1040 during business hours. Have your account number and card ready to make a payment over the phone. Debit and credit cards are accepted.
Pay by Mail
Customers can mail in a check or money order payable to the Jonesborough Water Department to:
Jonesborough Water Department
123 Boone St
Jonesborough, TN 37659
Be sure to include your remittance stub from your bill with the mailed payment. Allow 5-7 business days for standard mail to avoid late fees.
Pay in Person
You can bring cash, check, or card payment directly to the Water Department office at Town Hall. Payments are accepted 8am-4:30pm Monday through Friday except holidays. This is a good option if you need same-day reconnection of service.
Payment Kiosk
A 24/7 payment kiosk is located outside Town Hall. This accepts credit cards and pin-based debit cards. Simply enter your account details and card information to pay. Kiosk payments are processed the next business day.
Hand-Up Program Donations
The Water Department offers a donation program called Hand-Up to help community members struggling to pay their bills. Customers can opt to add a $1, $2 or $5 donation to their monthly bills.
100% of donations go to the United Way’s fund providing water bill assistance. Complete the donation form to participate.
Cutoff and Reconnection Policies
Accounts not paid by the due date are subject to water service cutoff. A $40 penalty fee is added to past due balances.
To restore service after cutoff, payment must be received in full by 2:30pm. Customers are responsible for notifying the Water Department once an online payment is made to expedite reconnection.
Avoid Estimated Bills
The Water Department avoids sending estimated bills unless unavoidable due to weather, equipment failure, or other issues. Review bills for accuracy and contact the office if you suspect an estimate. Providing regular meter access helps minimize estimates.
Review the Water and Sewer Rates
Water and sewer rates are set annually by the Board of Mayor and Aldermen, typically adjusting in July. Customers should review the published rates on the Water Department website to budget accordingly.
Rates can change at any time if approved by the Board. Water tap fees for new service also vary based on meter size. Contact Town Hall for a complete rate schedule.
Paying your water bill promptly is important for uninterrupted service as a Jonesborough Water customer. Evaluate the options to determine your preferred payment method. Sign up for bank drafts or keep your account info handy to pay online and avoid late notices.
Reach out to the Jonesborough Water Department with any billing or payment questions. Be aware of cutoff policies and check the published rates often. Taking these steps will help you manage your water bill responsibility with ease.
Water shut off for Jonesboro apartment complex after failure to pay massive unpaid $98K bill
FAQ
Does Jonesborough, TN have water?
How to pay a water bill in NJ?
How do I pay my water bill in Roswell NM?
How do I contact the Jonesborough Water Department?
If you have questions or need further assistance, please contact the Jonesborough Water Department at 423.753.1040 or visit our office in Town Hall at 123 Boone Street. Important Reminders: Please continue to pay your monthly bill until your bill states “Auto Draft on (Date)”.
How do I pay my town of Jonesborough – Water Department (TN) Bill?
You can pay your Town of Jonesborough – Water Department (TN) bill online here. Using doxo, you can make payments with a credit card, debit card, Apple Pay, or your bank account.
Does Jonesborough charge water & sewer fees?
Irrigation Meters Residents within Jonesborough’s city limits are charged water and sewer fees. Any Town resident wishing to use water for landscaping and irrigation only can purchase an irrigation meter at the Recorder’s Office at Town Hall and will not be charged sewer fees.
How do I Change my Water Account name in Jonesborough?
Changes in the account name must be made by contacting the Water Office at Jonesborough’s Town Hall and completing the required paperwork. The office can be reached at 423.753.1040. If you need to establish new service you may fill out the application and bring it to Town Hall at 123 Boone Street to pay the fee. Office hours are 8 am to 4:30 pm.
What happens if I don’t pay my Jonesborough water bill?
The Jonesborough Water and Sewer Systems operates with a strict process of cut-offs for non-payment. Customers whose water service is disconnected because of non-payment must pay a penalty charge of $40 in addition to the water bill previously due.
How do I create a Jonesborough Water Department account?
If you already have an account, you just need to login to the Jonesborough Water Department site. Jonesborough Water Department accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Jonesborough Water Department website.
