Ace Your Jollibee Interview: Top 11 Questions and Expert Answers

Are you preparing for a Jollibee interview? Congratulations! Jollibee is a well-renowned quick-service restaurant chain, and landing a job with them can be a great career opportunity. However, interviews can be nerve-wracking, especially when you’re unsure of what to expect. Don’t worry, we’ve got you covered. In this comprehensive guide, we’ll discuss the top 11 Jollibee interview questions and provide expert answers to help you ace your upcoming interview.

1. Tell us about yourself?

This question is a common ice-breaker, and it’s an opportunity for you to make a great first impression. Keep your response brief and to the point, focusing on your hobbies, previous work experience, and education. Here’s an example:

“I’m a recent graduate from [University Name] with a degree in [Degree/Major]. During my time in college, I worked part-time at a local restaurant, which helped me develop strong customer service skills and a passion for the food industry. In my free time, I enjoy cooking and experimenting with new recipes. I’m excited about the opportunity to join Jollibee and contribute to their mission of providing delicious and quality food to customers.”

2. Tell us about your previous work experience?

This question allows the interviewer to understand how your previous work experience aligns with the role you’re applying for. If you have experience working in a restaurant or preparing food, this is the perfect time to highlight those experiences. If you’re a fresh graduate or don’t have relevant work experience, you can mention that you’ve been focusing on your studies and are eager to prove yourself in the workforce.

3. What can you tell us about Jollibee?

Jollibee is a large quick-service restaurant chain with over 1,500 restaurants worldwide. It was founded by Tony Tan and his family as an ice cream parlor, which later grew into an emerging global brand. Jollibee is one of the most admired employers and has received accolades such as the Employer of the Year Award from the Personnel Management Association of the Philippines, the Best Employer in the Philippines Award from Hewitt Associated, and a Top 20 Employer in Asia citation from the Asian Wall Street Journal.

4. Why do you want to work for Jollibee?

Express your genuine interest in working for Jollibee. Mention that you enjoy the products and the service you receive at Jollibee, and because of this, you would be proud to represent them. Additionally, you can highlight that you thrive in a fast-paced environment, and if you’re a student, you can mention that working at Jollibee would be an excellent way to support your education.

5. What is your greatest strength?

When answering this question, focus on strengths that are relevant to the role you’re applying for. For example, you can say, “I am a quick learner,” which is great because it means they’ll have to spend less time training you. Alternatively, you can say, “I work well under pressure,” which is a valuable strength in a fast-paced restaurant environment.

6. What is your greatest weakness?

Avoid stating weaknesses that could be perceived as deal-breakers for the role. Instead, mention a weakness that is not directly related to the job’s core responsibilities, and explain how you’re working to overcome it. For example, “I sometimes struggle with public speaking, but I’ve been taking classes to improve my confidence and communication skills.”

7. How would you deal with an upset customer?

This question assesses your customer service skills and problem-solving abilities. Emphasize the importance of keeping the customer happy and offering to replace the product if necessary (after consulting with your manager). For example, “I would find out what is wrong with the customer. If it was the product, I would offer to replace it (after checking with my manager first). It’s important to keep the customer happy, as an unhappy customer will never return.”

8. Where do you see yourself in five years?

If you’re a student, state what you would like to be doing after you finish your studies. Alternatively, you can express your interest in pursuing a management role within the company, as it shows your commitment to Jollibee and your desire for career growth.

9. What hours can you work?

Flexibility is key when working in the restaurant industry. Let the interviewer know that you’re available to work on weekends, holidays, and a variety of shifts. The more flexible you are, the better your chances of getting hired.

10. Why should I hire you?

Review the job description and identify the skills and experience required for the position. Then, match your skills and qualifications to the requirements, and reassure the interviewer that you have the right skills and experience for the role.

11. Do you have any questions for us?

This is your opportunity to ask questions and demonstrate your interest in the company and the role. Ask questions about the company culture, opportunities for growth and development, or specific aspects of the job that interest you. For example:

• What do you like best about working here?
• How do you describe your ideal candidate for this position?
• What about this position is the most important?
• How do you measure my success, and what could I do to meet your expectations?
• Which part of the position has the steepest learning curve? What can I do to get up to speed quickly?
• What opportunities will I have to learn and grow?

Jollibee Interview Tips

• Arrive 10 minutes early to show punctuality and professionalism.
• Maintain a steady speaking pace and make eye contact throughout the interview.
• Research Jollibee thoroughly and avoid using the term “fast food” – instead, use “quick-service industry.”
• Dress formally, with long hair tied back and minimal jewelry, as you want to look like someone who can serve food.

By following these tips, preparing for the common Jollibee interview questions, and showcasing your enthusiasm and fit for the role, you’ll increase your chances of acing the interview and landing your dream job at Jollibee.