Interviewing for a job at Impark can be an exciting yet nerve-wracking experience. As one of the largest parking management companies in North America, Impark receives many applicants for their open positions. Standing out from the competition requires thorough preparation and insight into the types of questions you may face.
In this article, we provide an overview of Impark, the key qualities they look for in candidates, and examples of common interview questions with suggestions on how to craft strong responses. Read on for tips to help you ace your Impark job interview.
About Impark
Founded in Canada in 1962, Impark manages over 2200 locations across the United States and Canada. They are contracted to manage parking operations for major venues airports, universities, municipalities, and private owners.
With nearly 7,000 employees, Impark looks for candidates who align with their core values of integrity, collaboration, accountability, respect, and excellence. Customer service skills are paramount for any position, as employees frequently interact with clients and parking patrons.
Key Impark Interview Questions and Answers
Here are some of the most common questions asked in Impark interviews with advice on how to prepare
Tell Me About Yourself
This open-ended question allows you to highlight your background and skills that make you a strong candidate Focus on key selling points rather than giving a chronological biography For example
“I have over 5 years of customer service experience in the hospitality industry. I’m adept at resolving customer complaints and delivering excellent service with a smile. Organization and attention to detail are two of my strengths. I’m now looking to transition into parking management and apply my skills to serve Impark’s clients and customers.”
Why Do You Want to Work at Impark?
Employers want to know you have researched the company and are genuinely interested. Mention your impressions of Impark’s reputation, values, and any projects or initiatives that appeal to you. For instance:
“After learning about Impark’s commitment to customer service, I was drawn to the company. I’m excited by the opportunity to work for an industry-leader trusted by major venues, airports, and cities across North America. The chance to develop my skills in parking management while interacting with customers is very appealing to me.”
What Experience Do You Have in Parking Operations?
If you lack direct parking experience, highlight any transferable skills from other roles. Emphasize your capacity to learn quickly. For example:
“While I don’t have direct experience in parking, I worked the front desk at a hotel for 3 years. This required handling cash transactions, issuing tickets or passes, and resolving customer issues – skills I think would translate well to parking management. I pick up new systems very quickly and am excited to apply my customer service skills while rapidly learning the ins and outs of parking operations.”
How Would You Handle an Upset Customer?
Companies like Impark want to know you can diffuse tense situations. Remain calm, listen actively, apologize, and focus on resolution. You might say:
“First, I would listen carefully without interrupting to understand the customer’s frustrations. I would then apologize sincerely for any trouble and assure them I will do everything I can to help resolve the issue. If needed, I would involve my supervisor or manager but remain the point person until the customer is satisfied.”
How Do You Prioritize Tasks When Everything Seems Urgent?
Parking attendants often juggle multiple responsibilities. Demonstrate you can stay organized under pressure. For instance:
“I always keep a running task list and re-evaluate throughout the day. I identify the absolute time-sensitive tasks, communicate delays to any affected parties, and get to work systematically. If I’m ever unsure what takes priority, I communicate with my manager right away to align on what’s most urgent for the business.”
What Are Your Strengths and Weaknesses?
Share qualities and skills you possess that make you a strong parking attendant like customer service, communication abilities, attention to detail, and efficiency. For areas to improve, pick unrelated traits and spin them into positives like wanting to gain more experience with parking management systems.
Where Do You See Yourself in 5 Years?
This question gauges your long-term goals and interest in advancing your career at Impark. You might say:
“In 5 years, I hope to be in a supervisory role helping oversee parking operations for Impark. I’m very motivated to continue developing my skills in parking management. I’d love the opportunity to handle more responsibilities and complex tasks. I’m committed to growing my career here as I see a bright future with Impark.”
Do You Have Any Questions for Us?
Ask smart questions that show your understanding of the role and interest in the company. Some examples include:
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How would you describe the culture at Impark?
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What are the day-to-day responsibilities of this role?
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Are there opportunities for continuing education or training?
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What do you enjoy most about working for Impark?
How to Best Prepare for Your Impark Interview
In addition to prepping answers for common questions, here are some tips for making the most of your Impark job interview:
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Research the company – Visit Impark’s website and social media to learn about their operations, values, and culture. Knowing key information about their history and offerings looks impressive.
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Review the job description – Ensure you understand the role’s core duties and qualifications. This will help you provide relevant examples of how your background fits the position.
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Prepare questions to ask – Asking thoughtful questions shows your engagement. Focus on the type of information that will help you determine if the role is a good fit.
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Practice interviewing aloud – Rehearse delivering your answers out loud. This helps polish your responses so you sound natural rather than memorized.
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Review common interview formats – Impark may use traditional one-on-one interviews, panel interviews, skills tests, or assessments. Understanding the format will help you feel prepared.
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Get ready to impress – Rest up the night before and make sure you have crisply printed copies of your resume and reference list ready to share. Arrive 10-15 minutes early to get settled.
Demonstrate You’re the Ideal Candidate
Impark wants to hire efficient, organized, and friendly individuals who take pride in providing excellent service. With proper preparation for the interview questions and format, you can set yourself apart as the clear choice for the job. Use the tips and advice above to highlight your customer service skills, convey your genuine interest in the company, and prove you are ready to take on the responsibilities of the role. Stand out from the competition by showcasing the unique strengths you can bring to Impark’s team.
Frontline Parking, Shuttle and Valet
Impark is the leader in North America when it comes to parking management and transportation solutions. They meet many needs and expectations within the company as well as those of their corporate clients and parking customers. We offer diverse opportunities and experiences to all our employees, and you’ll find Impark’s qualities include:
- Dynamic People
- Team-oriented Environment
- Energetic Location
- Excellent Benefits
- Comprehensive Salaries
- Opportunities for Advancement
We believe that people make the difference when it comes to customer service, innovation and exceptional parking experiences. Our success is defined by our culture, which is founded on 3 values:
Respectfulness, straightforwardness & accountability to our clients, customers and to each other.
Be brave and open-minded.
We want to give our clients, customers, and each other the best experience possible, so let’s all be inspired, work together, and believe in each other.
As a whole, the hiring process includes a phone interview with qualified candidates for the advertised job by one of our recruiters. Then, the best candidates are chosen and asked to come in for an interview with either a recruiter or the hiring manager, or both. Their job is to see if your skills and experience match the needs of the job you applied for and any other open jobs that are out there. In addition, your information will be maintained in our database for future consideration.
Our recruiters do their best to let every successful candidate know they were chosen. A successful candidate has the right skills and experience for the job. If you apply for a job online and don’t hear back, it’s probably because of one of these things:
It’s possible that the recruiter has already hired someone else for the job, or you don’t have the right skills and/or experience for the job.
We want you to keep applying for jobs on our list that you think match your skills and/or experience.
Within 24 hours, we will send an acknowledgement to the email address you’ve provided to us.
There’s a good chance that a job opening that needs your skills and experience will come up in the future, even if you don’t see one right now. Check back often as new positions are posted daily or submit a general application.
It is important that you do not create more than one profile with Impark. Our Human Resource Department tracks your recruitment and hiring progress within our system (ie. your interview comments, which positions you have applied for, which positions you have been hired, etc). Any information about your past jobs at Impark could be lost if you apply online with a new profile. Recruiters will think you are a new candidate. If you click “forgot password,” your password will be emailed to you so you can get into your account.
5 Competency Based Interview Questions (With Example Answers!) | Indeed Career Tips
FAQ
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