Huntsville Utilities provides electricity, natural gas, water, and wastewater services to over 200,000 customers in Huntsville and Madison County, Alabama As a customer, you receive a monthly bill for these utility services that must be paid by the due date Huntsville Utilities offers several ways to pay your bill conveniently, including by phone.
Below are the steps to pay your Huntsville Utilities bill over the phone using the automated payment system.
Huntsville Utilities Bill Pay by Phone
To pay your Huntsville Utilities bill by phone. call
256-535-1200
This is the direct number to the Huntsville Utilities automated phone payment system. It is available 24/7 for your convenience.
When calling, you will need to have your monthly utility bill handy to reference your:
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Huntsville Utilities Account Number – This is a 12-digit number unique to your account. It is printed on your bill.
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4-Digit PIN – The default PIN is the last 4 digits of the primary account holder’s Social Security Number You can change your PIN by calling Huntsville Utilities
Follow these steps to pay your bill using the automated phone system:
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Call 256-535-1200.
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Enter your 12-digit account number when prompted.
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Enter your 4-digit PIN.
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Select the option to “Pay by Bank Draft” when prompted.
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Enter the payment amount you wish to pay. You can pay the total current bill, make a partial payment, or pay a previous balance.
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Select whether you want the payment drafted from your checking or savings account.
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Enter your bank routing and account number.
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Authorize the payment.
Once you’ve completed these steps, your payment will be immediately drafted from your bank account. You’ll receive a confirmation number for your records. Payments made before 6:00pm will be posted to your account the same day.
The automated phone payment system is available anytime day or night for your convenience. You can call to make a one-time payment whenever needed or set up recurring payments.
Other Bill Pay Options
In addition to paying by phone, Huntsville Utilities offers several other ways to pay your bill, including:
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Online – Payments can be made through your MyAccount portal at www.hsvutil.org using bank draft, credit card, or debit card.
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Mail – Send a check or money order to Huntsville Utilities, Huntsville AL 35895. Include your remittance stub.
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In Person – Pay with cash, check, or card at the Huntsville Utilities office or authorized payment locations.
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Drop Box – Deposit your payment at a Huntsville Utilities drop box.
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Self-Service Kiosk – Make payments via cash, check, or card at a 24/7 self-service kiosk.
The phone payment system is an easy and convenient option that allows you to pay your Huntsville Utilities bill from anywhere anytime. Have your account and banking information ready, call 256-535-1200, and pay your bill in minutes.
Set Up Auto-Pay for Peace of Mind
For maximum convenience, consider enrolling in auto-pay to have your monthly Huntsville Utilities bill paid automatically. With auto-pay, the amount due will be drafted from your bank account or charged to your credit card on the due date each month.
Auto-pay ensures your bill is paid on time, avoiding late fees or service interruption. You can enroll through your online MyAccount portal or by calling Huntsville Utilities.
Then you don’t have to remember to manually pay the bill each month – it’s done automatically for you! But you can still call 256-535-1200 anytime to make one-time payments for additional charges or if you need to pay ahead.
Avoid Late Fees and Disconnection
Huntsville Utilities bills must be paid by the due date printed on your statement to avoid penalties. If not paid on time, a 10% late fee will be added to your account.
If your bill remains unpaid, your service may be disconnected – resulting in additional reconnect fees when service is restored.
Avoid these extra charges and potential disruption of your utilities by paying on time. Use the convenient phone pay option to pay your bill from anywhere up to the due date.
Payment Assistance If Needed
If you are struggling financially and unable to pay your Huntsville Utilities bill in full, call them at 256-535-1200 to ask about possible payment arrangements or assistance programs.
By working with you directly, the Huntsville Utilities billing team may be able to offer payment plans or connect you with utility bill funding assistance to avoid disconnection of your essential services.
Don’t wait until after you receive a disconnection notice. Contact them proactively for help.
Paying your Huntsville Utilities bill promptly is important to maintain uninterrupted service. Use the automated phone payment system to pay your bill quickly and easily from anywhere. Call 256-535-1200 and have your account and banking information ready to complete your payment by phone.
Huntsville Utilities Self Service Kiosks For Bill Payment
FAQ
What is the grace period for Huntsville Utilities payments?
Customers are given 15 days from the bill date to submit payment without incurring a late payment charge. A “Final Notice” will be mailed four days after the due date if payment is not received.
What is the average utility bill in Huntsville, Alabama?
Does Huntsville Utilities have an app?
The Huntsville Utilities mobile app allows: Add/Edit bank detail. Pay via credit card through Speedpay. View account and invoice details. View outage map and consumption history.
How long does it take for Huntsville Utilities to turn power back on?
Service must be restored by 10 p.m., Monday through Friday, if payment isn’t received or an item is returned and service is interrupted. Otherwise, service will be restored the next business day.
How can I contact Huntsville Utilities?
Customers can contact Huntsville Utilities by calling the Customer Information Center at 256-535-1200 with questions. Huntsville Utilities is a public utility owned by the City of Huntsville, Alabama, that serves people in Huntsville and Madison County. The utility currently has approximately 205,000 electric, 104,000 water, and 60,000 natural gas customers.
How can I pay my Huntsville utility bill?
Bring your bill, your account number, and the amount you need to pay to a Money Services location in Huntsville to pay your bill. Pay with cash or debit card and our associates will process your payment, ensuring a stress-free experience.
Does Huntsville Water Utilities issue refunds for online bill pay?
Huntsville Water Utilities cannot issue refunds for payments made to accounts through their online bill pay system. If your payment has not been imported into their system yet, it could still reflect an amount due. You can verify your recent payment has been made by checking the last payment amount and date.
What utilities does Huntsville Utilities provide?
Huntsville Utilities provides electricity, natural gas, and water to residents of Huntsville, Alabama. They have approximately 50,000 gas customers, 100,000 water customers, and 190,000 electric customers.
Does Huntsville Utilities charge a service fee?
A service fee will be charged for any type of remittance returned from any financial institution. Huntsville Utilities offers an easy and convenient way to receive and view your bill online. E-billing gets rid of the paper bill and emails the customer every month when their new bill is ready to view online.
When will my payment post to my Huntsville Utilities account?
Hours and restrictions vary by location and are subject to change. If you are subject to cut-off, please do not use this service. Payments will not post to your Huntsville Utilities account until the following business day. Payments may be made at participating Western Union Quick Collect locations.
