Having reliable access to clean water is essential for any community. As a customer of the Elmira Water Board, it’s important to understand your water account billing and make prompt payments each month. This article will explain how water billing works with the Elmira Water Board and provide instructions on how to pay your bill.
Overview of Elmira Water Board
The Elmira Water Board is a municipal water provider serving residents and businesses in Elmira, New York. They supply drinking water sourced from local wells and reservoirs
As a customer you are billed monthly for your water usage. Bills are issued on a staggered schedule depending on your service area. Payment is due by the listed due date on your monthly bill. Several payment options are available for convenience.
Checking Your Water Usage
Your monthly bill charges are based on actual water consumption as recorded by your home’s water meter The Elmira Water Board uses meter readers to get readings on cycles throughout each month
Higher than normal usage can indicate leaks or other issues. You can check daily water usage through your online account dashboard. Contact the Elmira Water Board if you experience abnormal surges in consumption.
Understanding Your Water Bill Charges
A typical Elmira Water Board bill includes itemized charges such as:
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Water Usage: Based on units of water used as read by your meter. This varies monthly.
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Service Charge: A fixed monthly fee that covers administrative costs.
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Fire Protection Fee: Fixed monthly charge allocated towards firefighting infrastructure.
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Zone Charge: Varies by service area to cover zone-specific infrastructure.
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Sewer Charges: If you have sewer service, this covers wastewater treatment.
Review your detailed bill for descriptions of each fee. Contact Elmira Water Board with any questions.
When Water Bills Are Due
Due dates for water bills in Elmira are either the 10th or 25th of each month depending on your assigned billing cycle. Check your individual bill for your specific due date each month.
Payments must be received by the listed due date to avoid late fees. If the due date falls on a weekend or holiday, bills are instead due the next business day.
Paying Your Water Bill Online
The easiest way to pay your water bill is online through the Elmira Water Board website:
- Visit elmirawaterboard.org/pay-your-bill
- Select “Pay Your Bill” and login or create an account
- Choose a one-time or recurring payment option
- Enter your payment details and submit
Online payments process immediately, so you can pay online anytime up to your due date. You’ll receive a confirmation email with your payment details.
Paying by Phone
You can also make water bill payments over the phone by calling toll-free 1-888-910-7307. Have your account number ready along with your payment info.
Phone payments are fast and simple. Just dial the number and follow the automated prompts to complete your payment.
Paying by Mail
If you prefer to pay by check, you can mail your payment to:
Elmira Water Board
261 W Water Street
Elmira, NY 14901
Write your account number on the check or enclose your payment stub. Allow 7-10 days for mailed payments.
Paying in Person
To pay your water bill in cash or by credit/debit card, visit the Elmira Water Board office at:
Elmira Water Board
261 W Water Street
Elmira, NY 14901
In-person payments are accepted Monday-Friday from 8:30am to 4pm.
Avoid Late Fees with On-Time Payment
Elmira Water Board bills must be paid by the due date to avoid a 10% late penalty on the current charges. Repeated late payments may lead to water service interruption.
Pay online up until your due date to avoid late fees. Setup email reminders through your online account portal. Maintain good standing by paying on time every month.
Enroll in Auto-Pay for Recurring Payments
For convenient worry-free payments, enroll in auto-pay through your online account. This authorizes recurring automatic withdrawals from your bank account on your due date each month.
To setup auto-pay:
- Login to your online account
- Click on “AutoPay Program”
- Select your preferred account for payments
- Review and submit the authorization form
You can cancel or change your auto-pay option anytime.
Get Account Alerts by Email or Text
The Elmira Water Board lets you opt-in to receive account alerts directly to your email or phone. Helpful alerts include:
- Payment receipts
- Due date reminders
- Past due notices
- Usage and billing notifications
- Service interruption updates
Alerts help you monitor account activity and avoid issues. Sign up through your online account or by contacting customer service. Stay on top of your water account with automated alerts.
Contact Customer Service With Any Questions
If you need assistance paying your bill or have any account questions, contact the Elmira Water Board customer service:
- By phone at 607-733-9179
- In person at 261 W Water Street
- Email [email protected]
Their team can explain your charges, take payments, set up payment plans, discuss leaks or usage, update account info, and answer billing questions.
Keep Your Water Flowing in Elmira
Having continuous water service is vital for residents and businesses alike. Avoid shutoffs and late fees by understanding your Elmira Water Board account and bill due dates. Pay promptly each month using the convenient online, phone, or in-person options. Maintaining good account standing keeps your water flowing.
Elmira Water Board dealing with increase in unpaid bills due to eviction moratorium
How do I make a payment with Elmira Water Board?
You can create a new account on the Elmira Water Board website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How can I contact Elmira Water Board?
To contact Elmira Water Board, you can call them directly at 607-733-9179. You can also visit their website to access your bill or pay your bills on doxo.
Does Elmira Water Board accept credit cards?
Elmira Water Board accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Elmira Water Board website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
How much does a sewer bill cost in Elmira?
For 2023, users in Elmira’s Sewer District are charged $3. $27 for every unit of water used, where one unit is equal to 748 gallons of water
What happens if a tenant moves out of Elmira Water Board?
There may be some accounts that still have the tenant’s name on them. When the tenant moves out or the deeded owner asks them to, the Elmira Water Board will change the name on those accounts to the deeded owner. Can I choose where the water bill is sent?.
What is Elmira Water Board?
The Elmira Water Board has been around since the late 1800s and provides clean drinking water to Elmira, Elmira Heights, and maybe even other nearby areas. They get their water from the Chemung River and clean and filter it using the right equipment. Water Utility Government Agency Public Service Infrastructure Water Treatment Facility.
