The Top 15 hims & hers Interview Questions and Answers

Getting hired at a fast-growing company like hims & hers is an exciting opportunity, but you need to be prepared for their rigorous interview process. With telehealth and wellness products becoming increasingly popular, hims & hers has seen tremendous growth since launching in 2017. As a result, competition for hims & hers jobs is fierce.

In this article, I’ll share the top 15 most common hims & hers interview questions, along with sample answers to help you ace your hims & hers interview With insiders’ tips and strategies for tackling everything from behavioral questions to technical tests, you’ll gain the confidence and knowledge needed to land your dream job at this trailblazing company.

Overview of the hims & hers Interview Process

The hims & hers interview process typically consists of at least two rounds and can involve up to seven for more senior roles. Here’s what you can expect

• Phone/video screening interview – You’ll speak with a recruiter or hiring manager to evaluate your qualifications and experience. Be prepared to discuss your resume, career goals, and interest in hims & hers.

• Technical interview – For engineering and tech-related roles, expect at least one round focused on technical skills and knowledge, which may involve coding tests

• Panel interviews – Interviewing with multiple hims & hers team members at once allows them to assess your skills from different angles.

• Role-specific interviews – Later rounds often involve interviews with your potential manager or cross-functional team members. Come prepared with good questions to show your interest.

• Executive interviews – For Director and VP-level roles, interviews with hims & hers executives like the CEO are common in final rounds.

Throughout the process, hims & hers assesses cultural fit – expect questions about your work style, communication skills, and ability to thrive in a fast-paced startup environment.

Now let’s get into the top 15 hims & hers interview questions and how to nail your answers:

1. Why do you want to work at hims & hers?

With this common first interview question, hims & hers wants to see that you have a genuine interest in their mission and business model. Show you’ve done your research by highlighting specifics that appeal to you. For example:

• I’m inspired by hims & hers’ commitment to inclusive, stigma-free healthcare and empowering customers to take charge of their wellbeing. Providing accessible solutions for sensitive health issues is a cause I’m passionate about.

• I’m attracted to hims & hers’ rapid growth and the opportunity to make an impact by reaching new customers. Their direct-to-consumer approach is innovative and I want to be part of shaping the future of telehealth.

• hims & hers’ focus on both mental and physical health aligns with my values around holistic wellness. I would be excited to leverage my background in [your experience] to expand their services in this area.

Convey genuine enthusiasm for hims & hers’ mission – this question is your chance to show you’re a great culture fit.

2. How do you handle a high pressure, rapidly changing environment?

hims & hers needs people who thrive under pressure and uncertainty. In your response, emphasize skills like:

• Adaptability – Share an example of fluidly adjusting your priorities or approach when circumstances changed.

• Level-headedness – Describe remaining calm and focused when stakes were high to deliver results.

• Proactivity – Illustrate how you got ahead of challenges through preparation and resourcefulness.

• Collaboration – Discuss relying on your team and cross-functional partners to navigate the ambiguity.

For example: “I actually enjoy the dynamic nature of fast-paced environments. In my current role managing a high-volume e-commerce site, priorities often shift rapidly in response to traffic spikes and technical issues. By planning ahead as much as possible and communicating constantly with stakeholders when changes occur, I’m able to realign on the fly to ensure critical business needs are consistently met. While it can be stressful, I’ve learned how to keep a cool head and focus on tackling challenges methodically and collaboratively with my team.”

3. How would you handle an unhappy customer?

hims & hers receives sensitive health questions from customers daily, so they need to know you can handle difficult situations with empathy and professionalism. In your answer, highlight that you would:

• Actively listen – Give the customer your full attention and let them explain their issue. Avoid interrupting.

• Empathize – Validate their feelings by saying something like “I understand why you must be frustrated…”

• Take ownership – Even if the issue wasn’t your fault directly, apologize on behalf of hims & hers and commit to resolving it.

• Solve the problem – Clearly explain what steps you will take to fix the situation and prevent it from recurring.

• Follow up – Set expectations on next steps and timing, then reach back out with an update on the resolution.

You can pull from a real example or speak hypothetically. Just reinforce that your top priority is representing hims & hers positively by ensuring the customer leaves happy.

4. Tell us about a time you had a conflict with a team member. How did you handle it?

With this behavioral question, hims & hers is testing your communication, problem-solving, and conflict management skills. When responding:

• Set the context – Briefly explain your respective roles and the circumstances that led to the disagreement.

• Own your part – Illustrate self-awareness by acknowledging when your actions contributed to the conflict.

• Emphasize resolution – Share how you actively listened, found common ground, and compromised to resolve the issue.

• Discuss outcome – Explain how your relationship improved and you continued working productively together.

• Share lessons – Conclude by noting skills you gained in areas like communication, empathy, or change management.

Keeping the focus on the positive resolution rather than the conflict itself will assure the interviewer of your ability to handle interpersonal challenges maturely.

5. How do you prioritize your work when everything is high priority?

With multiple urgent customer issues and internal goals to balance, hims & hers needs employees who can effectively prioritize packed schedules. Discuss tactics like:

• Creating to-do lists – Share how breaking projects into tasks with deadlines helps you organize and tackle work systematically.

• Knocking out quick wins – Explain how completing smaller tasks builds momentum.

• Blocking time – Note the importance of dedicating focused time for priorities free of distractions.

• Saying no – Give examples of when you declined a request because your plate was too full.

• Checking in with manager – Emphasize collaborating with leadership to align on scheduling based on overarching business priorities.

Demonstrating that you have strong systems to stay on top of your workload will show you can independently keep numerous balls in the air.

6. How would you explain a complex medical topic to someone without medical knowledge?

hims & hers needs to educate consumers from diverse backgrounds on health topics daily. This tests your ability to take complex ideas and communicate them simply and accurately. In your response:

• Use plain language – Avoid technical jargon and use common words that make concepts accessible.

• Use relatable analogies – Comparing new ideas to common products or experiences helps anchor them for the audience.

• Watch body language – Gauge understanding and adjust your explanation based on visual cues.

• Invite questions – Preempt confusion by asking if you should clarify or expand on any points.

• Summarize key points – Distill the most essential takeaways at the end to drive understanding home.

You could draw from a real example or describe how you would explain a sample topic like hypertension. The key is proving you can reframe complex details in a simple, engaging way.

7. How would you evaluate the effectiveness of a marketing campaign?

In the competitive telehealth space, marketing impact is critical, so hims & hers needs employees who understand campaign analytics. In your answer:

• Set measurable KPIs – Note that you would work with team members to establish specific, quantifiable goals aligned to broader business objectives.

• Leverage data – Discuss tapping into available data on channel performance, engagement metrics, conversion rates, etc.

• Consider multivariate testing – Share that you would use A/B testing to evaluate and optimize different campaign variations.

• Measure incremental impact – Explain that isolating the incremental lift driven specifically by the campaign helps quantify true impact.

• Continually optimize – Emphasize that you view campaign analytics as an ongoing process of refinement and improvement rather than a one-off evaluation.

Proving you can dig into data, derive insights, and then apply learnings to drive better campaign results will demonstrate your analytical abilities.

8. Tell us about a time you failed. What did you learn?

Don’t be afraid to share a genuine failure – hims & hers wants to understan