Keeping your utility bills paid and account in good standing is essential as a customer of the Hannibal Board of Public Works (HBPW). This municipal utility provider offers electricity, water, sewer and stormwater services to the residents and businesses of Hannibal Missouri.
Thankfully, HBPW provides multiple convenient payment options to fit any schedule or preference. Read on to learn how to pay your HBPW utility bill each month.
As a community-owned utility, HBPW aims to provide excellent service and accessible billing solutions. They understand how vital utilities are for households and companies alike in Hannibal.
Below we will explore the various methods HBPW offers its customers to pay bills for electric, water, sewer, and stormwater services.
Pay Online via SmartHub
The fastest, most popular way HBPW customers pay their bills is online through SmartHub. This web and mobile platform allows convenient secure online payments 24/7.
To use SmartHub, visit hannibalbpw.smarthub.coop or download the app. You’ll need your HBPW account number to login. Key features include
- Pay on any device
- Store payment methods
- View billing history
- Monitor usage
- Report outages
- Receive paperless billing
- Setup autopay
With SmartHub, you can pay in just minutes online or via your smartphone. It’s the ideal option for fast, easy payments.
Pay by Phone
HBPW offers a pay-by-phone system that allows payments using your credit card, debit card, or checking account. Simply call 855-939-3706 anytime to make a payment by phone.
This method allows quick one-time payments without logging into SmartHub. However, a small processing fee does apply when paying by phone.
Pay by Mail
For those who prefer to mail in payments, you can send your check or money order to:
Hannibal Board of Public Works
PO Box 1589
Hannibal, MO 63401
Be sure to include your HBPW account number on the check or documentation. Allow 7-10 business days for mailed payments to post.
Pay in Person
To make an in-person payment, visit the HBPW office located at 3 Industrial Loop Drive, Hannibal, MO 63401 during business hours, Monday to Friday from 7:30am to 4pm.
You can also pay at the City Hall offices at 320 Broadway, Hannibal, MO 63401. Bring your bill and preferred payment method.
Night Depository
For after hours payments, a night depository box is located outside the HBPW office. Place your payment inside and it will be processed the next business day.
MoneyGram
HBPW bills can also be paid with cash at any MoneyGram location such as Walmart, CVS, or Advance America. You will need to reference Receive Code 15141 and have cash to cover the bill plus transaction fee.
Automatic Payments
For effortless payments, enroll in auto-pay through your checking account. Payments will automatically deduct each month on your due date. Download the authorization form from the HBPW website and submit to get started.
Paying utility bills on time is essential. HBPW offers flexible options to fit your needs. Choose the payment method that is most convenient for you.
Frequently Asked Questions About HBPW Bill Pay
Paying your utility bill with Hannibal Board of Public Works is quick and easy if you understand your options. Here are answers to some common bill pay questions:
What utility services does HBPW provide?
HBPW supplies electricity, water, sewer, and stormwater services to the City of Hannibal.
What are the most popular ways to pay HBPW bills?
The top methods are online via SmartHub, pay by phone, and automatic payments.
Is there a fee to pay by phone or at MoneyGram?
Yes, third-party processing fees apply to pay by phone and MoneyGram payments.
How can I check my balance or payment history?
You can review your account details and billing history by logging into SmartHub or contacting customer service.
When are bills due each month?
HBPW bills are due on the 10th of each month to avoid late fees.
What is the mailing address to send payments to?
Hannibal Board of Public Works
PO Box 1589
Hannibal, MO 63401
With multiple options, paying your HBPW utility bill can fit your lifestyle. Choose the way that works for you!
6 Tips for Paying Your HBPW Bill
Need to pay your utility bill to the Hannibal Board of Public Works (HBPW)? Follow these 6 tips for quick, easy payments:
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Sign up for SmartHub to access your account and pay online 24/7.
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Download the SmartHub mobile app to monitor usage and pay on-the-go.
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Mark your calendar with due dates on the 10th of each month to avoid late fees.
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Select paperless billing when creating your online SmartHub profile.
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Call 855-939-3706 to pay quickly over the phone using your card.
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Set up automatic monthly payments for hands-off convenience right from your bank account.
With options for online, phone, automatic, and in-person payments, HBPW makes managing your utility bill stress-free!
How to Pay Your HBPW Bill: Step-By-Step Instructions
Here is a step-by-step walkthrough for paying your Hannibal Board of Public Works utility bill using the most popular methods:
Pay Online via SmartHub
- Visit hannibalbpw.smarthub.coop or download the app
- Enter your HBPW account number and password to log in
- Select your account, click “Pay” and enter payment amount
- Select payment method – credit/debit card or bank account
- Review payment details and click “Continue”
- Verify info is correct and click “Process Payment”
Pay by Phone
- Call 855-939-3706 to use the automated pay by phone system
- When prompted by the system, enter your HBPW account number
- Select option to make a one-time payment by phone
- Enter payment amount when prompted
- Provide credit/debit card details or checking account info
- Confirm payment details and authorize payment
Automatic Payments
- Download auto-pay form from hannibalbpw.org
- Enter your account details and payment info
- Specify the date each month for payments
- Attach a voided check if using a checking account
- Mail completed form to PO Box 1589, Hannibal, MO 63401
Follow these simple steps to pay your bill quickly in minutes online, over the phone, or automatically each month!
Why HBPW Offers Multiple Bill Payment Options
Not all utility customers are the same. Some prefer online payments, others only use mailed checks. That’s why the Hannibal Board of Public Works offers a variety of bill payment methods:
- Accessibility – Meet diverse customer preferences
- Convenience – Pay how and when works for you
- Reliability – Ensure on-time, accurate payments
- Efficiency – Reduce administrative workload
- Cost Savings – Lower transaction fees passed to customers
- Modernization – Provide updated digital options
- Flexibility – Suit different lifestyles and schedules
HBPW allows customers to pay utility bills in a way that fits their habits and needs. This promotes high satisfaction by putting the power in the customers’ hands to manage accounts seamlessly.
How to Sign Up for SmartHub to Pay Online
Ready to start paying bills online using SmartHub? Here is a quick step-by-step guide to get set up:
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Go to hannibalbpw.smarthub.coop or download the app
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Click on “New User” below the login fields
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Enter your HBPW account number and email address
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Create a password and confirm your security info
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Agree to the terms of use
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Verify your email address by clicking the confirmation link
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Login using your new credentials
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Add bank account or card details under “Billing & Payments”
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Select your desired paperless settings
And you’re all set! You can now log in anytime on your computer or mobile device to pay bills, check usage, and manage payments. Sign up for SmartHub to enjoy convenient online HBPW bill pay.
