- Why do you want to be a flight attendant? …
- Why would you be a good flight attendant? …
- Tell me about a situation where you had to deal with a difficult customer. …
- Tell me about a disagreement you’ve had with a coworker. …
- Why do you want to work for our airline?
Before getting hired, flight attendants usually have to go through a final stage interview. With this complete list of the most commonly asked flight attendant interview questions, I got you covered.
For those who don’t know me, my name is Coral and I’ve been a flight attendant and cabin manager for more than a decade. I’ve successfully passed flight attendant interviews in four major airlines throughout my career. The secret to success is preparation.
I’m providing here lots of samples of real flight attendant interview questions for you to prepare your answers and increase the chances of getting the job.
Flight Attendant Interview Questions with Answers
Learn the most frequent flight attendant interview questions and practice the best answers to get lift-off. Kathleen Walder, Monster Contributor
Becoming a flight attendant is a dream job for some. If you like travel, enjoy flying, and are skilled at customer service, you could be on your way to a soaring career as a flight attendant. How do you get one of those coveted flight attendant jobs? It’s a long process. You’ll go through several screenings and answer lots of flight attendant interview questions, and then wait from three to 12 months from the time you apply until you’re hired.
After you’ve submitted your resume, you’ll have a phone screen. If the recruiter is impressed with you, you’ll be invited to an airline hiring event with lots of other job applicants. You’ll get some info about the airline and the training process and you might get to practice making flight announcements. Then individual interviews will start. Monster has put together seven sample flight attendant interview questions and answers that are asked by the major airlines. You can study these before your interviews to help your flight attendant career take off.
7 Common Flight Attendant Interview Questions
Flight attendants are expected to provide passengers with a safe and pleasant trip. In order to put customers at ease, a skilled flight attendant will:
Flight attendants are an integral part of the crew and must pass 3-6 weeks of initial training through their employer in order to receive an FAA Certificate of Demonstrated Proficiency. Outside of this initial training, some employers may require candidates to have at least 1-2 years of related experience within the service industry.
A bachelor’s degree is not required, but it will help you stand out among the other candidates. In addition, flight attendants may receive specialized training in order to be able to work on different types of aircrafts.
Examples of Flight Attendant Interview Questions and Answers
If your application is accepted then you will go through the conventional interview process that could include a phone screen and an in-person conversation.
When you land the interview (pun intended) you should be ready to face a wide range of questions. Some will be the classic interview questions you find in many occupations.
However, other questions will be specific to the role of a flight attendant. These could be personality questions, behavioral questions, situational questions, or questions related to the airline.
Be ready to answer all possible questions. To help, read through the following example questions with possible answers to help you prepare:
“Ever since I first flew on an airplane I have loved the experience. I love meeting new people and helping others stay comfortable. I think this job provides me a chance to focus my interests constructively.”
“I know that flight attendants provide quality service for the passengers and must also give safety instructions. A flight attendant must work with the rest of the staff to keep the flight safe and be ready to lead in the event of an emergency.”
“I know that Delta serves 242 airports across 52 countries, making them a global leader in air travel. I also know that Delta’s mission is to make connections while making the world a better place. Those values align with my own personal mission of growth and development through relationships and travel.”
“I would imagine maintaining a balance between safety and comfort is the biggest challenge for a flight attendant. In a situation where a passenger is panicking, it would be important to keep them and others calm while a solution can be found.”
Eventually, you will get some behavioral questions. These questions ask about your past to reveal your work style and personality. Be honest and highlight the growth your experiences provided.
“When I worked as a camp counselor I once had to deal with a parent who was upset that their child was not allowed to go on an upcoming field trip. I had to explain that their child had recently misbehaved in one of our games. By walking the parent through what happened and explaining the necessity of the consequences the parent came to agree with my decision.”
“Once at my retail job a customer had a heart attack. I immediately called 911 and then proceeded to give CPR, which I have been certified for. Afterward, I gave a detailed report to the authorities and my manager.”
You will also be asked situational questions specific to the role of a flight attendant. They will want to see how you react. Don’t worry if you don’t know exactly what you would do. Give yourself the best guess possible and keep in mind that you will be trained to handle all sorts of circumstances.
“First I would try to find out why the passenger is panicking. I would ask them what is wrong and make it clear that I was listening to them. If their reason was serious I would contact the flight crew. However, if their reason could not justify an emergency landing, I would look for ways to make the passenger more comfortable.”
“If two passengers were arguing about their seats, I would check to see what their reservations were and then ask them both what the problem was. If it was an issue about them sitting next to each other and we had open seats, I might offer to move one of them. If not, I would ask them both what I could do to help clear their difficulties.”
These questions are just some that you can expect to find in a flight attendant interview. Some others to consider include:
Regardless of the question, you should always remember the skills and responsibilities of a flight attendant and incorporate them into your answer. Your goal is to reveal that you have the experience and knowledge to succeed in such a unique profession.
FAQ
What should I wear to a flight attendant group interview?
How do I prepare for a flight attendant interview?
- Keep your resume updated. …
- Find a clean, quiet room for video interviews. …
- Dress appropriately. …
- Check your social media. …
- Practice interviewing. …
- Arrive early. …
- Stay organized. …
- Be friendly.
What should you not say in a flight attendant interview?
What do they look for in a group interview?
