As a leader in the insurtech field, Ethos Life is changing the way people buy and manage life insurance. Ethos uses technology to make the usually difficult process of getting life insurance easier for their clients. They do this because they are dedicated to providing solutions that are centered on the customer.
This new company has become well-known for its easy-to-use platform and fast growth, which shows a modern take on an old business. Knowing what kinds of questions Ethos Life might ask in an interview can give people who want to join their dynamic team a big advantage as the company continues to grow.
Landing a job at Ethos Life is no small feat As one of the fastest growing life insurance companies in the US, Ethos only hires the most driven, customer-focused talent. If you have an interview coming up, you’ll need to showcase your skills and align with their values to stand out
In this comprehensive guide I’ll walk through the most common Ethos Life interview questions and provide tips to craft winning responses. By the end you’ll understand their hiring priorities and be fully prepared to shine in your interview!
About Ethos Life
Headquartered in Austin, TX, Ethos Life aims to make life insurance accessible and easy to understand. They leverage data and technology to simplify the application process and provide coverage tailored to each customer’s needs.
Their values focus on humanizing insurance through transparency, convenience, and service. They seek candidates passionate about their mission of protecting families and demystifying life insurance.
Understanding their priorities will help you shape interview responses that demonstrate your fit. Now let’s look at likely interview themes and questions.
Customer Service Interview Questions
With a mission centered on customer satisfaction, expect behavioral questions assessing your service skills:
Q: Tell me about a time you had to handle an unhappy customer. What was the situation and how did you address their concerns?
Use a specific example that highlights listening skills, empathy, and turning dissatisfaction into satisfaction. Emphasize understanding the root cause, taking ownership, and following up.
Q: Describe a moment when you exceeded a customer’s expectations. What steps did you take?
Pick a situation where you went above and beyond. Discuss analyzing needs, providing individualized solutions, and following up to ensure satisfaction. Quantify the impact when possible.
Q: How would you handle a complex customer inquiry about our products that you didn’t know the answer to?
Show you are proactive by mentioning leveraging resources like product guides, colleagues, and policies to find solutions. Emphasize keeping the customer informed and setting proper expectations.
Q: Tell me about a time you had to balance competing priorities to meet customer needs. What was the result?
Explain your approach to prioritizing and time management in high-pressure situations. Share an example with a positive result, highlighting adaptability, multi-tasking, and effective communication.
Sales Interview Questions
You’ll likely face questions assessing your sales abilities:
Q: Share a time you overcame a sales objection and successfully closed a deal. How did you do it?
Highlight skills like active listening, uncovering motivations, and tailoring messaging. Share the process you used to turn a “no” into a “yes.”
Q: Describe a situation where you identified an upsell or cross-sell opportunity with an existing client. How did you capitalize on it?
Use a specific example showing how you analyze needs and present aligned solutions to drive growth within accounts. Quantify the increase in revenue or policy value.
Q: If you started in a new sales territory, how would you go about building a solid customer base?
Demonstrate strategic planning for sales growth. Discuss tactics like leveraging referrals, attending networking events, utilizing marketing campaigns, and developing community partnerships.
Q: How would you respond if a prospect insisted our quoted premium seemed too expensive compared to competitors?
Highlight addressing underlying concerns, communicating the value we provide, focusing on protection vs. price alone, and guiding them through a breakdown of costs. Emphasize relationship building.
Insurance Industry and Product Questions
You’ll want to demonstrate you understand their business:
Q: What interests you about the insurance industry and Ethos Life’s role within it?
Show enthusiasm for their mission of modernizing insurance through technology and simplicity. Highlight your alignment with values like humanizing a complex process and making policies accessible.
Q: What do you know about Ethos Life’s products? How are they unique compared to competitors?
Discuss their term life, whole life, and disability insurance products. Highlight differentiators like fast and easy online applications, comprehensive coverage options, and excellent customer support.
Q: How would you describe Ethos Life’s brand and reputation in the market?
Emphasize their reputation as an innovative industry leader making insurance simple and customer-focused through technology and transparent pricing.
Q: In your opinion, what are some challenges facing the life insurance industry today? How can Ethos Life address them?
Research current issues like lack of consumer trust and complex policies. Suggest solutions like education, transparency, simplified products, enhanced online experiences, and proactive support.
Teamwork and Leadership Questions
They’ll want to know you can collaborate and influence others:
Q: Tell me about a time you had to work closely with others to achieve a challenging goal. How did you ensure success?
Share an example emphasizing communication, setting clear expectations, leveraging complimentary abilities, and fostering a collaborative environment.
Q: Describe a project where you took the lead or initiative. What was the result?
Discuss spearheading a successful initiative, delegating effectively, and guiding a team through complex or urgent scenarios. Quantify results.
Q: Have you ever had to provide constructive feedback to a peer? How did you approach it?
Illustrate your balance of empathy and candor. Highlightprivately discussing ways for them to improve while building their confidence and being mindful of their perspective.
Ethos Life Interview Tips
Keep these tips in mind to maximize your interview performance:
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Research Ethos Life – Understand their mission, values, products, and differentiators. This shows commitment.
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Prepare stories – Have clear examples for behavioral questions that highlight relevant skills.
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Connect responses to their priorities like customer service, sales growth, industry knowledge, and collaboration.
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Ask thoughtful questions to show engagement with their business and mission.
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Review your resume – Refresh yourself on your accomplishments so you can provide context.
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Practice aloud until responses flow naturally. Record yourself to refine tone and pacing.
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Dress professionally to reflect you take the opportunity seriously.
With preparation and insight into Ethos Life’s interview approach, you can showcase your fit and talent for the role. Use this guide to understand the core competencies they will evaluate. Craft your stories, polish your responses, and align your skills with their priorities like service, sales, and collaboration. You’ll be ready to have a winning interview!
Ethos Life Hiring Process
At Ethos Life, the hiring process usually starts with a phone interview or screen with a recruiter or HR person. After this, there is usually a technical round, which could include a coding challenge or a talk about technical ideas that are important to the job. Some candidates also report being given a take-home assignment. The next round usually includes interviews with the hiring manager, team members, and sometimes the vice president or other top executives. In these interviews, you might be asked both behavioral and technical questions. You might also be asked to do case studies or talk about your past projects and experiences. The process is generally conducted online, often via Zoom. Some candidates said they didn’t hear back from the company or get any communication after their interviews, while others said they liked how professional and organized the company was. The overall process can be lengthy, with multiple rounds of interviews testing similar skills.
How To Use ETHOS Term Insurance To Strengthen Your Sales
FAQ
Why should we hire you?
Why should I hire you for an insurance company?
How many questions are in an ethos interview?
After talking to their reps at a university career fair, I got a link for an online interview with 5 programming questions. It included 2 questions as practice and 5 questions in the actual interview. The practice questions were way easier than the real ones. Got a burning question about ETHOS?
What is the right ethos for ethical interviewing?
Finally examined is the creation of the right ethos for ethical interviewing: getting rid of distorted notions of social relations, developing interview training, fostering and maintaining appropriate moral models, and monitoring and evaluating the process. (PsycINFO Database Record (c) 2012 APA, all rights reserved)
What is ethos Life and how does it work?
The company allows you to apply for and receive life insurance coverage in a matter of days, and leverages analytics and technology to find competitive rates, especially for young people in good health. Ethos Life offers a simple way to obtain life insurance online.
How do I contact ethos Life?
Our team is happy to help answer any questions you have. Email [email protected] anytime. Give our team a call at (888)384-6754. Our team is available 8am-6pm CST. Are you approved and ready to activate your policy? Send us an email to [email protected]. Having trouble with your payment? Send an email to [email protected].
