Paying your monthly electric bill to Dixie Electric Power is an important responsibility as a customer. As someone who has been paying my Dixie Electric Power bills for years, I want to provide an overview of the different payment options available to make sure your payment is made on time each month. Dixie Electric Power offers convenient ways to pay including online, through their app, by phone, by mail, in person and more.
Pay Online Using SmartHub
The fastest and easiest way to pay your Dixie Electric Power bill is online through SmartHub. Here is how to pay online:
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Go to wwwdixieepacom and click on “Pay Bill” at the top right.
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This will direct you to the SmartHub login. Enter your username and password. If you don’t have an account, you can create one here.
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Under the Billing & Payments tab, choose “Make Payment”.
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Enter the payment amount and submit your payment method – credit/debit card or bank account.
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Review the payment details and click “Continue” when everything looks correct.
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You will see a payment confirmation on screen and receive a confirmation email.
Paying online allows you to view previous statements, payment history update account information and enroll in paperless billing. It’s fast, secure and helps avoid late fees.
Pay Using the SmartHub App
Dixie Electric Power also offers a free SmartHub app for your mobile device. You can download the app from the App Store or Google Play. The app allows you to:
- Pay your bill immediately
- View payment history
- Monitor daily usage
- Report outages
- And more!
The app provides the same functionality as the online SmartHub portal above. I recommend downloading it to have easy access on your phone.
Pay by Phone
To speak with a Dixie Electric Power customer service rep when paying your bill, you can call 601-425-2535. Make sure to have your account number, payment amount, and credit/debit card information ready. At the end of the call, you will receive a confirmation number for your records. Phone payments post 1 business day after they are made.
Pay by Mail
To pay your bill via mail, simply fill out the payment stub from your monthly paper bill and return it along with a check or money order in the envelope provided. Make sure to allow 5-7 days for mailed payments to be received and processed by the due date. Send mail payments to:
Dixie Electric Power
PO Box 88
Laurel, MS 39441
Pay in Person
You can also pay your Dixie Electric Power bill in person at one of their office locations:
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Laurel Office – 1863 Hwy 184, Laurel, MS 39443
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Petal Office – 1312 Hwy 42, Petal, MS 39465
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Waynesboro Office – 618 Azalea Dr, Waynesboro, MS 39367
Offices are open Monday-Friday from 8am-5pm. You can pay using cash, check or credit/debit card when paying in person.
Use After Hours Payment Kiosks
For added convenience, Dixie Electric Power has after hours payment kiosks located outside each of their office locations. The kiosks accept cash, credit/debit payments, or e-checks. They are available 24/7 so you can pay on your schedule.
Enroll in Recurring Bank Draft Payments
To save time each month, enroll in recurring bank draft payments. This automatically deducts your bill amount from your checking account around the due date monthly.
To enroll, download the Bank Draft Authorization form from the Dixie Electric Power website and submit it to any office location. You can also set up recurring payments online through SmartHub.
Consider Prepaid Billing
Dixie Electric Power offers a prepaid billing program where you pay ahead for estimated usage, then draw from that balance as you use electricity. This can help limit overspending.
To start prepaid service:
- Contact Dixie Electric Power to discuss program details
- Make an initial payment to establish an account balance
- Monitor usage and recharge your balance as needed
With prepaid billing, your power is only on when you have a positive account balance. It requires staying on top of payments.
Sign up for Level Billing to Spread Out Costs
To make bills more consistent, Dixie Electric Power customers can enroll in Level Billing which averages your last 12 months of usage to create a fixed monthly payment. To qualify, you must:
- Have an active account for 12+ months
- Have a zero balance – no past due amounts
Under level billing, your payment amount is reviewed and adjusted annually based on actual usage. Call Dixie Electric Power to enroll.
Avoid Late Fees by Paying on Time
Dixie Electric Power charges a 1.5% late fee on any unpaid balance after the due date, so make sure to pay your bill on time each month. Due dates vary based on your statement closing date and service area.
I recommend scheduling online payments a few days before your bill is due as a buffer. You can also set up autopay or account alerts through SmartHub to avoid missing payments.
Get Payment Assistance if Needed
If you are unable to pay your Dixie Electric Power bill in full, contact their office immediately to ask about possible assistance or payment arrangements. Some options include:
- Payment extensions or plans
- Applying for utility financial assistance programs
- Reviewing energy usage and conservation tips to lower costs
Don’t ignore past due or disconnect notices. Call Dixie Electric Power right away if you need help to avoid service interruption.
Stay Organized to Avoid Late Payments
To avoid forgetting to pay your Dixie Electric Power bill, here are some tips:
- Mark due dates on your calendar
- Set up autopay or recurring payments
- Review statements right away and flag any issues
- Update contact info if you move or change numbers
- Use SmartHub alerts for usage and billing notifications
Monitoring your account activity frequently and planning ahead helps maintain an excellent payment history with Dixie Electric Power.
Paying Bills is Part of Being a Co-op Member
WDAM Commercial – Dixie Electric – Pay Online 2016
Does Dixie Power offer a rebate?
Dixie Power members can now get a $150 rebate for each smart thermostat they buy, up to a maximum of two units. This offer, which is worth up to $300, shows how much we care about energy efficiency and member-driven programs. Want to pay your bill without having to log in? Is someone else paying your bill? You don’t have to sign up to pay your bill here.
How does the Dixie Electric mobile app work?
It’s safe to change your account information, see current and past bills, pay a bill, look at your payment history, and set up a recurring payment through both the apps and the web version. The mobile app also has information on how to report a power outage and how to get in touch with any Dixie Electric office.
How do I create a Dixie Electric account?
Go to Dixie Electric and select “My Account. Type in your email address and password, or click “New User” if you don’t already have an account. What is the difference between the Mobile app and the Web version of SmartHub?.
How do I create a Dixie Electric Power Association account?
Find “Dixie Electric Power Association” by location or name and confirm. Your email address and password will be asked for. If you don’t already have an account, click “New User.” Go to Dixie Electric and select “My Account. Type in your email address and password, or click “New User” if you don’t already have an account.
Who is Dixie Power?
Welcome to Dixie Power. About 25,000 members in Southern Utah and Northern Arizona get their electricity from us through an electric cooperative. Dixie Power has offices in Beryl and St. George, Utah. know what’s going on now.
Does Dixie solar offer maintenance-free solar energy?
Access to sustainable, maintenance-free solar energy is available to Dixie Power Members through Dixie Solar. Lower Your Energy Bill, and add up your savings. Take the Energy Savings Home Tour at TogetherWeSave. com and learn how you can save big.
