The Diablo Water District serves drinking water to over 23,000 customers in Oakley, Bethel Island and other parts of East Contra Costa County in California. Paying your water bills online to Diablo Water District is quick and easy through their website or customer portal.
In this comprehensive guide, we will walk through the different options to pay your Diablo Water District water bill digitally.
Overview of Diablo Water District Online Bill Payment
Diablo Water District offers multiple ways for customers to pay their water bills conveniently without visiting the office. These include:
- Online payment via the district website
- Online account on customer portal
- Auto-pay and paperless billing
- Pay-by-phone
- Mail-in check payments
- Drop-off payments at office
Online payments offer the maximum convenience of paying anytime, anywhere via computer or mobile device. Auto-pay also enables automatic recurring bill payments.
Below we cover the step-by-step process to pay Diablo Water District bills through online and auto-pay options.
How to Pay Water Bill on Diablo Water District Website
Here are the simple steps to pay your water bill on the Diablo Water District website:
Step 1) Visit Diablo Water District Website
Go to the official website of Diablo Water District at
Step 2) Click on “Bill Payment Options”
On the homepage menu, click on “Customer Info” and then select “Bill Payment Options” from the dropdown.
Alternatively, you can directly visit:
https://diablowater.org/customer-info/online-pay/
Step 3) Select “Pay Now” Option
Under the Credit Card and ATM Card section, click on the “Pay Now” button. This will open the payment portal.
Step 4) Enter Water Account Details
On the payment portal, enter your 10-digit Diablo Water District account number and the address exactly as on your water bill.
Step 5) Enter Payment Information
Select card type – Visa, Mastercard etc. Then enter card number, expiry date, and CVV security code to proceed.
Step 6) Confirm Payment
Carefully review the bill amount and account details before confirming payment.
Once the transaction goes through successfully, your Diablo Water District water bill is paid online. It’s quick and easy!
How to Pay Water Bill on Customer Portal
The Diablo Water District customer portal allows you to manage your account, track water usage, and pay bills online. Follow these steps to pay your water bill on the portal:
Step 1) Go to Customer Portal
Visit the customer portal website at:
https://diablowaterdistrictca.municipalonlinepayments.com/diablowaterdistrictca/utilities
Step 2) Register for an Account
As a first-time user, click on “Register” to create your login credentials by entering details like account number, email address, etc.
Step 3) Log In to the Portal
For returning users, simply log in with your registered username and password.
Step 4) View & Pay Bill
On the dashboard, you can view your latest water bill amount and due date. Select payment option to pay bill.
Step 5) Complete Payment
Choose card or e-check as your payment method and enter the details. Verify everything is correct and confirm payment.
The customer portal also allows you to setup auto-pay, view water usage history, opt for paperless billing and more.
Tips for Paying Your Diablo Water District Bill Online
Here are some useful tips to manage Diablo Water District water bill payments:
- Set payment reminders a few days before bill due date
- Go paperless – receive bills and receipts by email
- For recurring payments, enable auto-pay from your bank account
- Pay a day or two early to avoid late fees
- View payment history to track bills paid
- Update contact information if your address changes
- Setup account on the portal to access full features
Frequently Asked Questions
Here are answers to some common questions about paying Diablo Water District bills online:
What are the customer service hours to ask about my water bill?
You can contact Diablo Water District at 925-625-3798 from 8:00 AM to 5:00 PM, Monday to Thursday. On Fridays it is by phone until 4:00 PM.
Can I pay my water bill by phone?
Yes, you can pay your Diablo Water District water bill by phone by calling 1-866-279-7518. You will need to enter your account details.
How do I check if my online payment went through?
You will get a confirmation message and email after successful online payment. You can also login to your account on the customer portal to view payment status.
Is there an option for recurring auto-pay from my bank account?
Yes, you can setup auto-pay on the customer portal to have your water bill automatically paid from your bank account each month.
What do I do if my online payment shows error?
If your account is deducted but gets an error message, do not make another payment immediately. Contact Diablo Water District for assistance. The deducted amount will automatically be refunded within 5-7 working days.
