Delaware Electric Cooperative (DEC) makes it simple and convenient for members to pay their electric bills through several options including online, phone, mail, in person and auto-pay. This article provides an overview of the different payment methods offered by DEC.
Delaware Electric Cooperative is a member-owned electric utility providing electricity to homes, farms and businesses in Kent and Sussex County, Delaware. They serve over 100,000 members in their service area.
As a co-op, DEC is committed to providing reliable electricity at affordable rates to the local community Members can easily pay their electric bills through DEC’s multiple payment options.
Pay Online Through SmartHub
The fastest and most convenient way for DEC members to pay their electric bill is through SmartHub, the online payment portal. To pay online, you’ll first need to create a free SmartHub account. Here’s how:
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Go to decoopsmarthub.coop and select “New User”
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Enter your DEC account number and other details to create your username and password
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Read and accept the terms of use
Once your SmartHub account is setup, you can:
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View your current electric bill with usage and charges
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See previous electric bill amounts
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Make a one-time payment on your account
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Set up recurring auto-pay for your monthly electric bill
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Go paperless by opting out of mailed paper bills
SmartHub accepts VISA, Mastercard, Discover and American Express cards for online payments. It’s fast, easy and secure.
Paying by Phone
You can also pay your DEC electric bill over the phone by calling 1-866-351-4332. This toll free number uses DEC’s automated payment system.
To use the automated phone payment system, you’ll need to have your DEC account number and credit/debit card ready. The system is available 24/7 for your convenience.
Paying by Mail
If you prefer, you can mail in a payment to DEC headquarters (16405 County Seat Highway, Greenwood, DE 19950).
Be sure to include your payment stub and write your DEC account number on your check or money order. Allow 5-7 business days for mailed payments to process.
Pay in Person
For members who want to pay their electric bill in person, you can visit the DEC office at 16405 County Seat Highway in Greenwood, Delaware.
The office is open Monday thru Friday from 8:00am to 4:30pm, excluding holidays. Cash, check, money order and credit/debit cards are accepted for in-person payments.
Setting Up Recurring Auto-Pay
The most convenient option is to enroll in recurring auto-pay from your bank account or credit/debit card. This way your DEC electric payment is made automatically each month.
You can sign up for auto-pay through SmartHub or by completing a form. Auto-pay helps avoid late fees and service interruptions. Payments are always processed on the due date.
Additional Payment Options
Besides the main payment methods, DEC offers a few additional ways to pay your electric bill including:
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Pre-paid metering – Add money to your account in advance to pre-pay for electricity
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Payment arrangements – Setup scheduled payments if you cannot pay the full balance
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Budget billing – Pay a fixed amount each month based on your average usage
Payment Assistance Programs
DEC cares about the local community and offers payment assistance programs to members in need:
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Low-Income Home Energy Assistance Program (LIHEAP) – Helps cover energy costs
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Delaware Electric Co-op Gift of Energy – Provides bill credit to those facing financial hardships
If you’re struggling to pay your electric bill, contact DEC to learn about enrollment in these support programs.
Contact DEC Customer Service
If you ever have questions or need help with paying your electric bill, DEC’s member services team is available:
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Call 1-800-282-3809
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Email [email protected]
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Chat live on SmartHub
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Visit the headquarters in Greenwood
DEC is committed to making electric bill payment as simple and convenient as possible. Choose the option that suits your needs – online, phone, mail, auto-pay and more.
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FAQ
What is the phone number for Delaware electric Coop pay bill?
Pay Over the Phone: Call us at 855-939-3822 to pay your bill with a debt or credit card.
How many customers does Delaware Electric Cooperative have?
What electric company does Delaware use?
Delaware Electric Utility NRG works with Delmarva Power to bring electricity to your home. They also offer rewards, cash back, and donations to charity, among other things.
Where can I send a payment to Delaware Electric Cooperative?
Payments can be mailed to: Delaware Electric Cooperative P. O. Box 600 Greenwood, DE 19950 You don’t have to write a check and send it to us every month with our Bank Draft Authorization (BDA) program. This convenient program automatically drafts your payment from your checking account.
How do I join Delaware Electric Cooperative?
Joining is easy! Download, print and complete the bank draft authorization form. Send a voided check or a copy of a check for the account you want the money to be taken out of. Bring or mail these to Delaware Electric Cooperative, Attention Billing, P. O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment.
How do I pay my electric bill in Delaware?
Bring or mail to Delaware Electric Cooperative, Attention Billing, P. O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment. You can also sign up for credit card draft by setting up a Smarthub account here. Pay By PhoneYou may pay your bill via credit card or debit card by calling us at 888-999-0957.
What is Delaware Electric Cooperative’s smarthub app?
DEC Connect is Delaware Electric Cooperative’s SmartHub app for iPhones, iPads and Android tablets and phones. You can report power outages, pay your bill, keep track of how much energy you use, and get the latest Co-op news on Facebook and Twitter by downloading DEC Connect. For those of you who are on a smartphone or tablet, click on the links below to get the app!
How do I get a bank draft in Delaware?
Send a voided check or a copy of a check for the account you want the money to be taken out of. Bring or mail these to Delaware Electric Cooperative, Attention Billing, P. O. Box 600, Greenwood, DE 19950, or simply complete and enclose with your payment. You can also sign up for Bank Draft by setting up a Smarthub account here.
How does the Electric Co-op work?
The Co-op figures out your new monthly payment by taking the average of your last 12 electric bills when you sign up for the program. The monthly billing average is re-calculated in March and September. There is no sign-up fee to participate in the program.
