Businesses that are customer-obsessed have found success in developing meaningful relationships with their customers and making customer experience their top priority. Amazon is the most successful customer-obsessed company in the world and has set the bar for how to create a customer-focused culture. Amazon’s relentless focus on their customers is something that stands out in their hiring process and can be seen in the interview questions they ask candidates. In this blog post, we’ll dive into some of the customer obsession Amazon interview questions and what they tell us about the company’s customer-first approach. We’ll explore how Amazon looks for customer-focused candidates, the types of customer-obsessed questions they ask, and the importance of customer focus when interviewing with Amazon. We’ll also provide tips for how to answer customer obsession Amazon interview questions and how to demonstrate to Amazon that you’re the right fit for their customer-first culture.
Amazon Mock Behavioral Interview Customer Obsession- WATCH & LEARN
Amazon Leadership Principle #1: Customer Obsession
This is how Amazon explains the principle:
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
Customers are the top priority, according to this Amazon leadership principle.
Here is another way of understanding it. If you are obsessed with customers, you will:
What are examples of “Customer Obsession” interview questions?
How will this Amazon leadership principle come up in your interview now that I’ve explained what it’s about? Will they ask, “Are you obsessed with customers?” Well, they might ask this exact question, but the questions aren’t usually that obvious. There are numerous ways to ask you about this idea.
Prepare & Research: Invest in yourself, prepare for the interview.
The key is research, and the internet is a wealth of information. Prepare yourself now rather than waiting for the recruiter to do it for you.
You must ask yourself, “Have I done everything required to prepare for the position in the company and do I have the credentials to back me up?” before agreeing to speak with the recruiter or participate in an interview.
When you arrive unprepared for an interview, you not only waste your time but also give off a poor impression. Typically, if you don’t get the job, any employer will consider re-interviewing you anywhere between six months and a year later.
Imagine you failed the interview process and you are a people manager, which has a lot to do with leadership and customer obsession. You would likely have to wait another year or more before you could apply again with that company.
Be sure to wait until you are completely prepared before accepting a job interview.
You are up against thousands of other applicants for the same job. Preparation and research is key.
Example interview questions asking about your customer obsession
Two Resources to help with your research and interview preparation
You should use Glassdoor. com to discover the positions that are open and the qualifications needed for each one. Glassdoor enables you to look at specific businesses, the jobs they have available, and the teams that support those positions.
Additionally, Glassdoor can display potential interview questions, and some users who have interviewed with that business will provide you with sample responses to the interview questions.
It is a fantastic tool and at the top of my list of websites that can assist you in landing your dream job.
All recruiters will use LinkedIn. com to learn more about the people who are applying for their recently posted jobs. They will look into your connections to see who you might know and the structure of your network. The previous employers you worked for will also be examined, and their relevance to the position you applied for will be determined.
You should by now have a better understanding of the position after doing your research on the company and the role, so you must make your LinkedIn relevant to that position.
Example interview questions asking about your customer obsession
Even though they don’t use the term “customer obsession,” these questions still ask if you have a strong obsession with customers. No, you don’t have to answer using the words “obsessed” or “obsession”
FAQ
How do you answer a customer obsession question?
Show how your actions have an effect on the customer experience, either directly or indirectly, in your “Customer Obsession” stories. You want to demonstrate that you aren’t so intent on following instructions that you never take a step back to consider the needs of the target market for the good or service.
What is Amazon customer obsession?
Customer obsession at Amazon is a company-wide conviction that every worker has a duty to provide customers with the best service possible. They make sure that their company is even more effective and productive by cooperating as a team.
What is a good example of customer obsession?
Bezos responded to that by saying, “We are selling the tablets at break-even… We are selling premium products at non-premium costs.” But unlike other businesses, we choose to profit from people using the product rather than from them purchasing it. And this is yet another illustration of how customer-focused Amazon is.
How would you describe your customer obsession?
Obsession with improving the customer experience from their point of view is known as customer obsession. Customer obsessed describes a commitment to having a customer-first approach. Consequently, your priorities are always the needs of your customers.
