Paying your City of McAlester utility bill on time prevents service interruptions The city offers various payment options – online, phone, mail, in person, or automatic payments Follow this comprehensive guide to easily pay your McAlester utility bill.
Understanding Your City of McAlester Utility Bill
Your utility bill from the City of McAlester includes charges for:
- Water
- Sewer
- Garbage Collection
Review your bill carefully to ensure you pay the correct amount owed. Key details on the bill include:
- Account number
- Total charges
- Payment due date
- Billing address
Contact the City of McAlester Utility Billing office at 918-423-9300 x4952 if you have any bill questions Understanding all fees and charges helps avoid late payments.
Ways to Pay Your McAlester Utility Bill
The City of McAlester offers several payment options to suit different needs:
Pay Online
For quick and easy payments pay online through the Municipal Online Payments portal. You’ll need your account number from your bill. One-time or recurring payments can be made with a credit/debit card or e-check. A convenience fee applies.
Pay by Phone
Call 866-300-4423 anytime to pay by phone using a credit/debit card. A $5 processing fee is charged for phone payments.
Pay by Mail
Mail a check or money order to:
City of McAlester
PO Box 578
McAlester, OK 74502
Include your account number. Do not mail cash.
Pay in Person
Bring your bill to City Hall at 28 E. Washington Ave to pay by cash, check or card. You can also pay at one of three self-serve kiosks around town – no fees or account number needed.
Pay by Auto Draft
For automatic payments from your bank account, complete an auto draft authorization form. Payments will be deducted on your bill’s due date monthly.
Setup Payment Plan
To pay past due balances in installments, request a payment plan through the Utility Billing office. An application must be submitted.
Use Drop Box
Drop off check or money order payments in the drop boxes at City Hall. Payments received after 4pm process the next business day.
Pay Your Bill Online Step-by-Step
Paying online through the Municipal Online Payments portal is fast and secure:
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Select “Quick Pay” to make one-time payments without registering. You’ll need your account number.
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Or click “Sign In” to create an online profile for full account access.
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Register your account with your bill details and contact info.
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Select a payment amount – current balance, minimum due, or other amount.
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Enter your payment method and submit. A convenience fee applies.
You’ll receive an email confirmation with your payment details. Log in anytime to view history or manage payments.
Pay by Phone in Simple Steps
Paying by phone only takes a few minutes:
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Have your utility bill handy. You’ll need your account number.
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Call the City of McAlester’s payment line: 866-300-4423.
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Follow the prompts using your phone keypad. Select “Utility Bill Payment”.
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Enter your 10-digit account number followed by the # sign.
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Choose whether to pay current balance, minimum due, or other amount.
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Provide payment details for your credit/debit card. A $5 fee applies.
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Listen to the confirmation number as proof of payment.
Copy down the confirmation number before hanging up for your records.
Paying by Mail
Follow these instructions to pay your utility bill by mail:
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Write a check or money order payable to City of McAlester for the total due.
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Include your 10-digit account number on the payment.
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Use your bill’s return envelope or mail to:
City of McAlester
PO Box 578
McAlester, OK 74502 -
Mail at least 7-10 days before the due date to ensure on-time delivery.
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Consider certified mail or delivery confirmation for proof of payment.
Always pay attention to the due date on your bill when paying by mail. Allow extra time for delivery to avoid late fees.
Pay in Person at City Hall or Kiosks
To make an in-person utility bill payment:
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At City Hall – Bring your bill to 28 E. Washington Ave and pay by cash, check or card Monday-Friday during business hours.
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At a Kiosk – Visit any of three local kiosks with your payment. No account number or fees needed. Locations include:
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City Hall – 28 E. Washington Ave
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Pruett’s Foods – 601 E Wyandotte
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Choctaw Travel Plaza – 1640 S. George Nigh Expy
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Get a receipt from City Hall or the kiosk as your payment proof.
Set Up Automatic Draft Payments
For hands-off utility bill payments, enroll in auto draft from your bank account:
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Download the auto draft authorization form on the City of McAlester website.
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Complete the form with your account details and attach a voided check.
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Mail the form to the Utility Billing office at PO Box 578, McAlester, OK 74502.
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Monthly payments will automatically deduct from your account on the bill due date.
Monitor your bank account to ensure the proper bill amount is deducted each month. Contact Utility Billing to update your auto draft information.
Apply for a Payment Plan if Needed
If unable to pay your balance in full, the City of McAlester offers payment plans:
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Download the Payment Plan Contract form from the city’s website.
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Complete the form with your contact and account information.
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Indicate the monthly installment amount you can pay.
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Sign the form and submit to Utility Billing by email, mail or in person.
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Make payments as scheduled to avoid penalties or service disruption.
Contact Utility Billing immediately if unable to make scheduled installment payments so alternative arrangements can be made. Payment plans help avoid disconnection.
Avoid Late Fees and Service Disruption
Pay your City of McAlester utility bill by the due date listed to avoid:
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Late Fees – 10% penalty assessed on past due balances.
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Disconnection – Water service shut off for non-payment after 10 days past due.
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Reconnection Fees – $25 fee to restore service after disconnection, due before reconnection.
Set calendar reminders for your bill’s due date and allow mailing time to avoid late penalties.
Keep Your Contact Information Updated
Promptly notify the City of McAlester Utility Billing office anytime you have an address, phone or email change. This ensures you receive bills and notices on time.
Update contact details through your online account, by email to [email protected], or by phone at 918-423-9300 x4952. Provide new info in writing for documentation.
Accurate contact information prevents issues like missed bills leading to penalties or service disruption.
Moving? Closing Your Utility Account
Contact Utility Billing at least 3 days before your move out date to close your account. Provide your forwarding address and date service should end.
You will receive a final bill that must be paid by the due date. Utility service cannot be activated at your new address until old account balances are paid.
Closing your account promptly ensures you don’t receive charges for service after moving out. Shut off service properly to avoid additional bills.
Paying Your McAlester Utility Bill
Paying City of McAlester utility bills on time takes just minutes online, by phone, mail or in person. Setup automatic payments for convenience and retain payment confirmations for your records. Avoid penalties by paying by the due date. Keep your contact details current and shut off service when moving out. Managing your account responsibly ensures uninterrupted water, sewer and garbage service.
