How to Pay Your Water Bill in Chino, California

Paying your water bill is an essential responsibility for residents of Chino, California. The city provides water, sewer, and storm drain services to homes and businesses in the area. As a customer, it’s important to know your options to pay the bill conveniently and on time each month. In this article, I’ll go over everything you need to know about paying your City of Chino water bill.

Ways to Pay Your Water Bill

The City of Chino offers several ways to pay your monthly water bill. Here are the main options available:

• Online Bill Pay – The most popular option is to pay online through the city’s e-BillPay system. This allows you to view your entire bill, receive email notifications turn off paper bills, and make one-time or recurring payments. You can pay by credit card or bank account.

• Phone – Call the utility billing services at 909-334-3264 to pay by credit card over the phone

• Mail – Send a check or money order using the return envelope provided with your bill. Be sure to allow enough time for it to arrive by the due date.

• In Person – Bring cash, check, or credit card to the City Hall during business hours to pay at the public service counter.

• Drop Box – Place your payment in the drive-up box in the City Hall parking lot or either of the two drop boxes by the building entrances.

Setting Up an Online Account

Paying your water bill online through the e-BillPay system is the most convenient way to stay on top of your payments. Here’s how to set up an online account:

1. Go to www.onlinebiller.com/chino_city and click on “e-BillPay.”

2. Under “New Customer Registration,” enter your account number and email address.

3. Create a username and password.

4. Agree to the terms of use.

5. Click “Register Now” to complete your enrollment.

Once your account is created, you can log in anytime to view your balance, see past bills, and make quick online payments by credit card or bank account. You’ll get email alerts when a new bill is ready to view.

Payment Options Overview

Let’s recap the payment options for City of Chino residential water bills:

• Online – Pay by credit card or bank account draft through your e-BillPay account.

• Phone – Call 909-334-3264 and use a credit card to pay over the automated system.

• Mail – Send a check or money order to City Hall using the envelope from your bill.

• In Person – Bring cash, check, or card to pay at the City Hall public service counter.

• Drop Off – Use the drive-up drop box in the parking lot or a walk-up box at City Hall.

When to Pay Your Bill

City of Chino water bills are sent out monthly and are typically due around the 25th to 30th of each month. Make sure to check your individual bill for the exact due date each month.

If paying by mail, allow 7-10 days for your payment to reach City Hall by the due date. Payments made online, by phone, or at the drop boxes can be processed immediately up until the due date.

Late payments will incur a 10% penalty fee. If your account becomes past due, the city may shut off water service within 15 days of written notice.

Avoid Late Fees and Disconnection

To avoid late fees and possible water shut offs, sign up for automatic monthly payments through your online account. This will draft your water bill from your chosen payment method each month on the due date.

You can also set up email or text alerts through the e-BillPay system to receive reminders when your bill is ready and the due date is approaching. Track your balance and payment history online to stay on top of your account.

If you do fall behind, contact City Hall right away to set up a payment plan and avoid disconnection of your water service. Communicate any issues as early as possible to work out a solution.

Payment Assistance Programs

If you are having trouble paying your water bill, Chino offers payment assistance programs for qualifying low-income residents:

• CARE Program – Provides 30-35% discounts on water bills for households meeting income guidelines. Call 909-334-3264 for details.

• LIHEAP – Provides one-time grants to cover utility bills through the Low-Income Home Energy Assistance Program. Apply through Community Action Partnership of San Bernardino County.

• Payment Plans – Make arrangements with the city utility department to pay past due balances over an extended timeframe.

Inquire about these and other assistance options if you are struggling to pay your water bill on time. Proactive steps can prevent late fees, collections, or service disconnection.

Moving In or Out of Chino

When moving to a new home in Chino, you’ll need to set up new water service in your name. This requires an application and start-up fee payment. Give at least one day notice to activate service at your move-in date.

To close your City of Chino water account when moving out, notify the utility department at least one day before your move-out date. Provide a forwarding address for your final bill. Complete a final meter read and payment to close the account and avoid late fees.

Transferring or closing your account is easy to coordinate in advance with the city utility department.

Contacting the City of Chino Utilities

For any questions, issues, or requests related to your City of Chino water service and billing account, contact the utility department:

Phone: 909-334-3264

Email: N/A

Address: 13220 Central Ave, Chino, CA 91710

Customer service staff can assist with bill inquiries, starting/stopping service, payment arrangements, conservation programs, and more.

Stay On Top of Your Water Payments

Paying your monthly City of Chino water bill ensures continual service delivery to your home or business. Sign up for convenient online bill pay, avoid late fees, and contact the city early if you need assistance. Keeping your account current is a vital responsibility as a member of the Chino community. Utilize the payment options available and establish good habits around your water bill responsibilities.