Getting a job as a Chick-fil-A team member can be competitive, but going into your interview prepared with the right answers can help you stand out. With thousands of locations across the country Chick-fil-A is one of the largest and most popular fast food chains. Their delicious chicken sandwiches waffle fries, and top-notch customer service make them a go-to for many.
As a team member you’ll be on the front lines taking orders, preparing food cleaning, and ensuring customers have an enjoyable experience. It’s a fast-paced job that requires energy, organization, efficiency, and stellar people skills.
To land the role, you’ll have to ace the interview. Here’s an overview of some of the most common Chick-fil-A team member interview questions along with tips on how to nail your answers:
Why Do You Want To Work at Chick-fil-A?
This question gets at your motivation for wanting the job. The hiring manager wants to know why you’re interested in Chick-fil-A specifically over other fast food chains.
Tips for a great answer:
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Mention being attracted to their excellent reputation for customer service. You can say something like: “I love that Chick-fil-A has such a strong focus on providing top-notch customer experiences. I’m passionate about customer service and want to work for a company that really values it.”
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Talk about admiring their company values and culture. For example: “I’m interested in Chick-fil-A because I really connect with your values around community, hospitality, and working together as a team. The culture seems great.”
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Highlight enjoying their food. You can say: “I’m a big fan of Chick-fil-A’s food – the chicken sandwiches are my favorite! I love the brand and would be excited to work somewhere I’m genuinely passionate about.”
What Can You Tell Me About Chick-fil-A?
With this question, the interviewer wants to gauge how familiar you are with the company and what draws you to them specifically. It demonstrates your interest in Chick-fil-A.
Tips for an impressive answer:
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Share a few facts about their history and growth. For example: “Chick-fil-A was founded in 1967 in Atlanta, GA by S. Truett Cathy. It’s grown from one location to over 2,600 restaurants today.”
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Mention recognizable menu items and promotions. You can say: “Chick-fil-A is best known for signatures like the Original Chicken Sandwich, Waffle Fries, and refreshing Lemonade. They also have really popular seasonal items like the Peach Milkshake.”
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Talk about their values and community involvement. For instance: “Chick-fil-A puts a strong emphasis on values like hospitality, quality service, and community responsibility. For example, they’re closed on Sundays to give their team members a day of rest.”
Can You Tell Me About Your Proudest Moment?
This behavioral question allows you to showcase skills and strengths you’d bring to the job. Pick an example that highlights abilities like customer service, working under pressure, problem-solving, or teamwork.
Example answers:
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“My proudest moment was when I worked with my team during a huge catering order that came in last minute. We worked together seamlessly, kept calm under pressure, and delivered excellent service and food on time. It showed our teamwork and ability to handle challenges.”
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“I was proud when I was able to quickly resolve an issue for an upset customer by listening patiently, apologizing sincerely, and offering a solution. I was able to turn their experience around.”
What’s Your Favorite Chick-fil-A Menu Item?
With this fun question, opening up about your personal tastes helps build a connection and shows you’re familiar with their offerings. Be specific in choosing an item.
Example responses:
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“Definitely the Chick-fil-A Chicken Sandwich! The juicy chicken breast with those signature Chick-fil-A pickles has such a great flavor.”
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“The Chocolate Chunk Cookies are my favorite Chick-fil-A menu item. They’re so soft, warm, and chocolatey – the bits of chocolate put them over the top!”
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“Chick-fil-A’s Waffle Fries are my go-to. They’re perfectly crispy on the outside and fluffy on the inside. The seasoning blend is spot on.”
How Many Hours Are You Hoping To Work Each Week?
This question aims to gauge your availability and ensure it aligns with their needs. Be honest about the number of hours you can reliably work. Ask the interviewer if they have certain hour requirements.
Sample responses:
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“I’m hoping for around 25-30 hours per week if possible. I can reliably work evenings and weekends, which I know are peak times you need coverage.”
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“I have open availability and can work 30-35 hours or more per week – whatever best fits your needs at this location.”
Describe a Time You Stepped Up as a Leader
With this behavioral question, share a story that showcases leadership abilities like decision-making, motivating others, and taking initiative. Pick an example from work, school, sports, or volunteer work.
Example answers:
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“When we were short staffed, I stepped up and organized the team to ensure all the orders flowed smoothly. I delegated tasks, kept everyone motivated, and made decisions when needed.”
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“For a school project, I volunteered to lead my group. I created a schedule, outlined everyone’s roles, encouraged collaboration, and guided us to complete the project successfully.”
Those are some of the key questions you’ll need to prepare for when interviewing for a Chick-fil-A team member role. Other common questions include:
- Do you have open availability?
- Can you tell me something unique that you would bring to the team?
- If you saw a coworker struggling, what would you do?
- If a customer is dissatisfied, how would you make it right?
- This location gets very busy. Do you thrive in a fast-paced environment?
- How do you stay energized and motivated in a repetitive job?
- Do you have any food service or cash handling experience?
To really stand out, come armed with smart questions to ask the interviewer. This demonstrates your engagement and interest in the company. Some good options include:
- What do you enjoy most about working at this Chick-fil-A location?
- What are the top skills and strengths you look for in team members?
- What training is provided for new hires?
- What opportunities are there for growth or advancement?
- What is your favorite thing about the culture here?
With the right preparation, you can feel confident and ready to take on the Chick-fil-A team member interview questions. Show them you’re passionate about the brand, driven to provide excellent service, and committed to being a stellar team player. That combination will prove you have what it takes to thrive in the role and continue providing their signature hospitality.
What Does “Going the Extra Mile” Mean for You?
Chick-fil-A is known for going above and beyond what customers expect, so it makes sense that recruiters would want to know how you would help the company keep its good name.
It’s not right or wrong to answer this question, but it should show the recruiters that you agree with the company’s values and will do your best to give great customer service.
Sample Answer:
“Going the extra mile” for me means always doing my best and pushing myself to do better. For example, I might give better customer service or do something extra for a customer when they least expect it. Like a kind act that they will remember, like asking how their day was or making sure they get their order on time if they are in a hurry. My goal is to exceed customer expectations and make the experience a positive one for everyone involved. ”.
What Hours Can You Work?
The majority of employees at Chick-fil-A work in shifts.
This means you won’t have a set schedule. Sometimes you’ll work early in the morning, and other times you’ll work late at night or in the afternoon.
So, recruiters are more likely to hire someone who can be flexible with their work hours and isn’t afraid to work on holidays sometimes.
Your answer should show that you are flexible, and if you have other obligations, like school or college, let the recruiters know.
Sample Answer:
“On most days, my class hours are between 9 am and 2 pm. So, I can pick up afternoon and evening shifts. And as for days when my classes are off, I’m comfortable working any shift, including weekends. ”.
Chick-fil-A Interview Questions and ANSWERS! (How to PASS a Chick-fil-A Job Interview!)
FAQ
What does Chick-fil-A look for in a team member?
What questions are asked at Chick-fil-A trainer interview?
How long is a Chick-fil-A interview?
What is a Chick-fil-A interview question?
This question is testing your dedication to excellence and willingness to go above and beyond. The interviewer wants to ensure you have the right mindset and drive to keep Chick-fil-A clean, safe, and spotless while delivering great customer service each and every day. This opportunity requires commitment, so think carefully about your answer.
How do I prepare for an interview at Chick-fil-A?
Prepare yourself for your interview at Chick-fil-A by browsing Interview questions and processes from real candidates.
How do you answer Behavioral Interview questions at Chick-fil-A?
Well, start by learning the STAR Method. With the STAR Method, you get a formula for creating compelling, story-driven answers for behavioral interview questions you might encounter during your Chick-fil-A interview. After that, it’s time to put the secret sauce on your answers.
How do you interview a Chick-fil-A crew member?
The interviewer aims to assess if you possess a balanced and realistic perception of yourself. Avoid dwelling on commonplace strengths like “hardworking” or “fast learner.” Instead, highlight authentic strengths that align with the qualities of an excellent Chick-fil-A crew member.
