Living in the beautiful city of Carlsbad, New Mexico comes with the responsibility of paying your monthly water bill The city provides high-quality water services to residents, but these services are not free. As a customer, it is important to understand your responsibilities when it comes to paying your water bill on time each month This article will provide an overview of how and where to pay your Carlsbad water bill, as well as key information on rates, fees, and billing cycles.
Overview of Carlsbad Water Utility Services
The City of Carlsbad is responsible for providing water, sewer and trash services to residents and businesses within city limits. The Carlsbad Water Department oversees water treatment, distribution, meter reading and billing. Water supplied to Carlsbad comes from groundwater wells and the Double Eagle Water System along the Pecos River. The city operates five different water systems to serve all areas of Carlsbad.
Carlsbad utilizes advanced water treatment technology like microfiltration to ensure the water delivered to customers meets and exceeds all federal and state drinking water standards. The Carlsbad Water Department conducts over 10,000 water quality tests each year to monitor and protect public health.
Carlsbad Water Billing Cycles
Water bills in Carlsbad are issued on a monthly billing cycle. Meters are read around the 25th of each month, and bills are mailed to customers by the end of the month.
The due date for payment is 21 days after the bill is issued. For example, if your bill is dated January 31st, payment must be received by February 21st to avoid late fees. It is important to pay close attention to due dates each month.
Bills reflect your water usage from the prior month. So the January bill covers water used from approximately December 25th through January 25th. Rates are charged per 1,000 gallons used.
How to Pay Your Carlsbad Water Bill
The City of Carlsbad offers several convenient payment options
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By Mail: Mail your payment stub and check to the address listed on your water bill. Make sure it is postmarked by the due date to avoid late fees.
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In Person: Pay with cash, check or credit/debit card at the Cashier’s Office at Carlsbad City Hall (101 N. Halagueno Street).
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Online Bill Pay: Set up recurring payments through your bank account’s online bill pay service using your water account number.
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Online via City Website: Make secure credit/debit card payments at www.cityofcarlsbadnm.com. Sign up for online account access.
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By Phone: Call (575) 887-1191 to pay by credit/debit card over the phone.
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Drop Box: Place check or money order in the drive-up utility payment drop box at City Hall. No cash.
Key Billing Rates, Fees and Charges
As a Carlsbad water customer, you should be familiar with the utility rates, fees and service charges that may appear on your monthly bill:
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Water Volume Charge: This rate is charged per 1,000 gallons of water used based on a tiered rate structure. Rates start at $2.97 per 1,000 gallons.
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Monthly Service Charge: This fixed charge covers basic costs of providing services and depends on your meter size. For a typical 5/8″ residential meter it is $14.68.
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Sewer Charge: This is based on your water usage since sewage volumes correlate to water use. The sewer rate is $3.43 per 1,000 gallons.
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Trash Charge: A fixed monthly trash collection fee of $17.50 for residential customers.
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Late Fee: A 10% penalty will be assessed if a bill is not paid by the due date.
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Disconnect Fee: A $30 fee is charged if services are disconnected for non-payment.
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Reconnect Fee: A $40 fee is required to restore services after a disconnection.
Understanding High Water Bills
If your water bill seems unusually high, don’t panic. There are some common reasons your usage and charges could spike:
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You used more water than normal, such as filling a pool, watering landscaping, guests visiting, etc.
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You have a household leak that is running up consumption. Check toilets, faucets, irrigation systems, etc. for leaks.
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Your bill covers a longer billing cycle so more days of use are included.
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Rate increases have been applied to volume charges or monthly fees.
If you still feel your bill is inaccurate, contact the Water Department to have your meter tested and billing record reviewed. Catching leaks early and monitoring use can help avoid rate shocks.
Payment Assistance Options
If you are struggling financially and unable to pay your water bill, contact the City of Carlsbad as soon as possible. You may qualify for one of these assistance programs:
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Payment arrangements can be made to spread balances over multiple months.
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One-time leak adjustment credits may be issued if you had qualifying high usage from a repaired leak.
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LIHEAP federal funds provide utility bill subsidies to low income households.
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Project Share utility bill assistance for low income seniors and disabled customers.
The city will work with you on a payment solution to avoid service disruptions. Disconnections can be avoided with proper notification and utilizing relief programs.
Keeping Your Carlsbad Water Service Flowing
Having access to safe drinking water in your home and business is vital. By understanding how Carlsbad utility billing works and budgeting appropriately for this necessity, you can avoid falling behind on payments. Monitor your consumption, look for leaks, pay on time, and contact the city if you need help. We all play a role in sustainability by using water wisely. The City of Carlsbad strives to provide excellent services at reasonable rates to keep Carlsbad flowing.
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How do I contact Carlsbad Municipal Water District?
For properties in the Carlsbad Municipal Water District, call 442-339-2420 to reach the utility billing department and make arrangements for signing up for or disconnecting utility service, installation, or payment. Online self-service is currently not available to start/stop service.
How do I make a payment at Carlsbad water?
You can create a new account on the City Of Carlsbad Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I get a utility bill in Carlsbad CA?
Please call 442-339-2420 or email utilitybilling@carlsbadca. gov. Republic Services bills directly for all residential, multifamily, commercial, and industrial trash and recycling services. The City of Carlsbad no longer bills residential trash service through utility billing.
Does the city of Carlsbad bill residential trash service through utility billing?
The City of Carlsbad no longer bills residential trash service through utility billing. Contact Republic Services for questions about trash and recycling billing at 760-332-6464 or carlsbadservice@republicservices. com. See all rates and fees.
How often does the city of Carlsbad Bill water and sewer?
The City of Carlsbad bills water and sewer customers on a monthly basis. The billing period is normally 30 days and based on the water meter reading date. If service is established in the middle of a billing period, all charges are prorated. Charges paid after the due date are subject to a ten percent late fee.
How do I create a city of Carlsbad water account?
If you already have an account, you just need to login to the City Of Carlsbad Water site. City Of Carlsbad Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for City Of Carlsbad Water.
