As a leading provider of water, sewer, and trash services in southeastern North Carolina, the Cape Fear Public Utility Authority (CFPUA) offers over 112,000 residential and business customers ample ways to pay utility bills. From online payments to walk-in payment locations, CFPUA aims to make paying your monthly bill quick, easy, and hassle-free.
Pay Online for Fastest Processing
For fastest processing and easiest account management, CFPUA customers are encouraged to pay bills online through the secure Customer Self-Service portal After registering your account, you can view current charges, see payment history, monitor water usage, opt into paperless billing, and schedule recurring payments
The online portal allows you to pay by credit card, debit card or electronic check. Payments made by 5 PM are posted same day. You can also setup automatic monthly payments to avoid late fees and service disruption.
CFPUA also offers a QuickPay online payment option that lets you pay as a one-time guest. Simply enter your CFPUA account number and payment details without registration Guest payments also post same day when made by 5 PM
Go paperless and leverage the convenience of the Self-Service portal to check balances, track usage, and pay in seconds anytime from your computer or mobile device. Avoid the hassle of stamps, checks, and mail delays.
Pay by Phone
In addition to web payments, CFPUA provides a phone payment system available 24/7 by calling 910-332-6550. Follow the prompts to enter your CFPUA account number and credit/debit card details using the automated system. Live customer service reps are also available Monday-Friday 8 AM to 5 PM for phone payments or account assistance.
When paying by phone, a $3 convenience fee is charged on credit card transactions over $300. Debit card and electronic check payments avoid extra fees. Payments made by 5 PM post same day by phone.
Pay In-Person
For customers who prefer paying bills in person, CFPUA offers two main walk-in payment locations:
- 235 Government Center Drive in Wilmington – Monday-Friday 8 AM – 5 PM
- 929 N Front Street in Wilmington – Monday-Friday 8 AM – 5 PM
These payment centers accept cash, checks, money orders, and debit/credit cards. You can also setup recurring automatic payments by submitting an authorization form available on the CFPUA website. In-person payments made by 5 PM post to your account same day.
Pay by Mail
CFPUA still provides the option for customers to pay utility bills by mailing in a payment. Simply use the remittance slip attached to your monthly paper bill and return with a check or money order payable to CFPUA.
Payments should be mailed to:
CFPUA
235 Government Center Dr
Wilmington, NC 28403
Allow 7-10 business days for standard mail delivery to avoid late fees. Only send checks or money orders by mail – do not mail cash payments.
Avoid Late Fees with Payment Plans
If you find yourself facing financial challenges and unable to pay your CFPUA utility bill in full, contact customer service to set up a deferred payment plan. Payment extensions and arrangements allow extra time to pay past due balances while avoiding service disruption.
CFPUA partners with community agencies to offer bill assistance to qualifying limited income households. Reach out for help accessing programs like the NC DHHS Crisis Intervention Program and Brunswick County Cares utility fund.
Don’t wait – call today to discuss your account status and payment options. CFPUA aims to provide reasonable solutions for customers facing hardship. We know life happens and bills can pile up. Let’s work together on a plan that fits your situation.
Go Paperless and Automate Payments
Reduce clutter and save time by going paperless with CFPUA. Opt out of mailed paper bills and access your account digitally through the Self-Service portal. Receive email notifications when new bills are ready to view and pay online.
Eliminate late payments altogether by setting up automatic monthly payments through the portal. Your bill is paid on time, every time, directly from your checking account or credit card. Setup recurring payments and let autopay do the work for you.
Monitoring your daily water usage online also helps detect leaks and identify savings opportunities around the home. Take control of your utility costs with online account management tools.
As a leading water and wastewater resource recovery agency, CFPUA invests in providing top-tier services to the greater Wilmington area. Take advantage of convenient payment options that fit your lifestyle. Pay bills quickly and securely without the hassle of checks and envelopes. Discover how easy and stress-free utility billing can be.
Cape Fear Public Utilities Gets JACK Payment Kiosk
FAQ
What is the public utilities in New Hanover County NC?
Cape Fear Public Utility Authority. CFPUA is the primary water and wastewater provider for Wilmington and New Hanover County, NC.
What is a T-gal?
How much is the water bill in Wilmington, NC?
In 2021, people who live in single-family homes will pay a base rate for water based on the size of their meter plus $4. 02 per 1,000 gallons. For sewer, there’s also a base charge per meter size, plus a rate of $4. 63 per 1,000 gallons.
Who is Cape Fear Public Utility Authority?
Cape Fear Public Utility Authority (CFPUA) is a water utility provider serving the Wilmington, North Carolina area. CFPUA offers a variety of services, including water utility, automatic payment plans, and more. The company is committed to providing safe, reliable, and affordable water services to its customers.
What will Cape Fear Public Utility Authority do for Hurricane Helene?
On October 2, a few staff members from Cape Fear Public Utility Authority will be sent to Western North Carolina to help water utilities in areas still recovering from Hurricane Helene. Read on Read on.
How do I pay my cfpua bill online?
QuickPay lets you make a one-time payment. All you need is your CFPUA account number, which you can find on your bill. Sign up for an account online and set up automatic payments: Customer Self-Service portal Set up safe online payments with your Master Card, Visa, or checking account and check your bill 24 hours a day, seven days a week.
Does Cape Fear have a water service line materials inventory?
Cape Fear Public Utility Authority has published its Water Service Line Materials Inventory, in compliance with the U. S. Environmental Protection Agency’s Revised and Improved Lead and Copper Rule (LCR). Read on.
Is cfpua affiliated with any third-party bill payment services?
Kindly be aware that CFPUA is not linked or affiliated with any outside bill payment services like Doxo or Mint. When you pay a third-party company, the money won’t show up in your account until it gets to CFPUA. If you don’t pay on time, you may have to pay late fees or have your services cut off or limited.
When is my utility payment due?
The due date for your utility payment is printed on the bill. Payments received after 5 p. m. will the posted to the next business day. Weekend payments are posted on Monday. Payments on your account not received by the due date are subject to a late charge and disconnection.
