Paying your bills on time is an important part of maintaining good financial health. However, with busy schedules, it can sometimes be easy to forget when bills are due. Thankfully, the Village of Solvay has made paying your electric bill quick and easy through their online bill pay system. In this article, we’ll take an in-depth look at how Solvay residents can use the online portal to view balances and make payments from the comfort of their own homes.
Overview of Online Bill Pay in Solvay
The Village of Solvay offers an online bill payment system through their website that allows customers to easily pay their electric bills online. This service is available 24 hours a day, 7 days a week for your convenience.
To utilize the online bill pay system, you will need your Solvay Electric account number. This can be found printed on your monthly paper bill.
Once logged into the online portal, you can view your current account balance, payment history, and make one-time payments on your account. The system also allows you to setup recurring auto-pay so your bill gets paid automatically each month.
Benefits of Paying Online
Taking advantage of Solvay’s online bill pay system has numerous benefits:
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It’s fast – Payments post instantly to your account so you don’t have to worry about late payments.
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It’s easy – The online portal is user-friendly Options are clearly labeled so paying your bill is a breeze
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It’s secure – The portal uses industry-standard encryption to keep your data safe
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It’s convenient – Payments can be made 24/7 from your computer or mobile device.
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Saves time – Avoid having to mail in checks or pay in person during business hours. Payments can be made in just a few clicks!
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Payment history – You can view past electric bills and payments for budgeting purposes.
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Auto-pay – Set it and forget it by setting up recurring payments from your chosen payment method.
Step-by-Step Guide to Paying Your Bill Online
Ready to give Solvay’s online bill payment system a try? Follow these simple steps:
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Navigate to the Village of Solvay’s online bill pay webpage https://villageofsolvay.com/departments/electric-department/online-electric-bill-payments/.
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Click the link labeled “Pay Electric Bill Online.” This will open a login window.
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If paying for the first time, click “Register” to create your online account. Provide your Solvay Electric account number and set a username and password.
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If already registered, simply login with your username and password.
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Upon logging in, your current account balance will be displayed. Click “Make Payment” to proceed.
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Enter the payment amount – this can either be the full balance due or a partial payment.
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Enter your preferred payment method – credit card or bank account information.
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Review payment details and click “Continue” once everything looks correct.
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The final step is to click “Confirm” to finalize the payment.
You will receive an on-screen confirmation with a payment reference number. Your account will update instantly with the payment. It’s that easy!
Setting Up Recurring Auto-Pay
Tired of logging in to pay your bill every month? The online bill pay system gives you the option to setup automatic monthly payments.
To do this:
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After logging into your account, click on “Recurring Payments” from the left menu.
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Toggle the recurring payment switch to “On”.
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Select the date you want your monthly payment processed. Many customers choose the bill due date.
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Enter the payment amount. Most choose the balance due to pay in full monthly.
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Add your preferred payment method and details.
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Review the recurring payment details and click “Confirm” to set it up.
That’s all it takes to go on auto-pilot mode with your electric bill! The system will now automatically charge your selected payment method on the chosen date each month.
Don’t Have an Online Account Yet? Here’s How to Sign Up:
If you haven’t used Solvay’s online bill pay system before, signing up for a new account is easy and only takes a few minutes.
You’ll need:
- Your Solvay Electric account number
- An email address
- To create a username and password
Follow these steps:
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Go to the online bill pay webpage and click “Register” under the log in area.
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Enter your Solvay Electric account number and email address.
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Create a unique username and password.
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Agree to the terms and conditions.
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Click “Register Account”.
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Check your email inbox for a confirmation email and click the verification link inside.
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Your account will be activated and ready to use! Log in anytime to view your balance and make payments.
With just a few pieces of information, you’ll have secure 24/7 access to manage your electric account. Sign up today to start enjoying the convenience of online bill pay!
Options for Customers Without Internet Access
While Solvay’s online bill payment system offers unmatched convenience, we understand some customers may not have internet access. Below are payment options for those unable to pay online:
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Mail – Detach and return the payment stub from your paper bill with a check or money order. Remember to allow 7-10 days for mailed payments.
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In Person – Drop off cash, check, or money order payments at Solvay Electric office at 1100 Woods Rd, Solvay, NY between 7:30am – 3:30pm Monday through Friday.
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Drop Box – A secure after hours drop box is located out front of the Solvay Electric office for check/money order payments.
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Over the Phone – Call 315-468-1480 during business hours to pay over the phone with a credit card or debit card for a small fee.
While paying online is often the most convenient method, Solvay ensures those without internet access have simple alternatives for paying their electric bill on time.
Frequently Asked Questions
What credit/debit cards can I use to pay online?
Solvay accepts Visa, Mastercard, American Express and Discover cards for online payments.
Is there a fee for paying online?
There are no fees associated with paying your electric bill through Solvay’s online portal, regardless of payment method.
When will a mailed payment reach my account?
Please allow 7-10 business days for mailed payments to post. Pay online instantly if time is a concern.
Can I see past electric bills and payment history?
Yes, your online account stores 18 months of previous billing history and payments for reference.
What if I think my electric bill amount is wrong?
If you suspect an error on your bill, please contact Solvay Electric at 315-468-1480 to discuss the charges.
Why should I setup auto-pay instead of paying manually?
Auto-pay ensures your bill gets paid on time every month, even when life gets busy. It also qualifies for a helpful budget billing program.
Who can I contact for help with the online portal?
Please call 315-468-1480 or email [email protected] for assistance with your online account.
Paying your Solvay electric bill online through their secure portal is truly the easiest and most convenient way to go. Ditch the checks and stamps by registering for an account today!
