Shipt, founded in 2014, is a major player in the delivery space. Now owned by the Target Corporation, it offers delivery of groceries, home products, and select electronics to consumers. The eCommerce industry has grown exponentially over the past decade, with popular platforms like Instacart and Amazon Prime dominating the scene.
The last few years have witnessed the rise of another successful e-commerce service, Shipt, which is bringing some serious A-game to the U.S. job market. In addition to serving over 80 American cities and employing over 40,000 delivery employees (aka shoppers), Shipt continues to grow.
Shipt Interview Questions
- What text would you send to a costumer if the store is out of the requested item?
- What would you do if you were going to be late delivering the order / what would you tell the customer?
- How would we handle a delivery that we are running late on?
- What would you say if a customer is upset?
- What was your greatest accomplishment?
- Take home exercise related to data science and operations research.
- Solve the formula of stochastic gradient decent!
Shipt Shopper Interview QUESTIONS & ANSWERS | Application + Hiring Process | Shipt Shopper Training
What advice do candidates give for interviewing at Shipt
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Know how to decipher the ripeness of fruits and vegetables
Shared on March 9, 2020 – Shopper/Delivery Driver – Rochester, MI -
If you are planning on doing this job full time, expect that it will take months to develop your customer matches. And you may still not make enough to actually live off what you make. After gas and w…
Shared on March 5, 2020 – Shopper – Spartanburg, SC -
Be very professional in your writing and try to imagine giving yourself the customer service they ask you about.
Shared on November 21, 2019
What Is the Shipt Interview?
When Shipt Shoppers sign up to drive or shop for the company, they go through a vigorous application process.
As part of this process, they must go through a Shipt interview.
As part of the Shipt interview, the company determines if the applicant and the shopper are good matches.
It takes about 30 minutes or less, and you’ll need to be in a city where the app is available.
How Many Shipt Interview Questions Are There?
There are nine interview questions by Shipt.
The Shipt Interview is made up of three main types of questions: video responses, essay responses, and a multiple-choice section.
- Multiple Choice: You have 60 seconds to answer each one of four multiple-choice type questions.
- Essay: Shipt’s written portion of the interview further includes two different essay-type questions. You also have one minute per question.
- Video Response: There are three video questions in total, each requires you give your response verbally within three minutes.
To help you get started on brainstorming answers and to pass your Shipt interview, find below specific sample questions shared by past Shipt interviewees.
The first four are multiple-choice types, and the last two are essay types.
- The customer orders one gallon of Horizon Organic Whole Milk, but the store is completely out. They have asked you to make a substitution. Which item do you choose?
- You are a shopping order, and an item requested is not on the shelves. What is your first move?
- The customer orders 1 pound of ground sirloin. These are the options you see. Please choose the one closest to the customer’s request.
- Your order needs to be delivered at 5 PM. It has an estimated shop time of 34 minutes and an estimated drive time of 15 minutes. What time would you arrive at the store to start shopping?
- What are the top 3 things you look for when selecting the freshest apples in stores?
- The customer orders one container of organic raspberries. When you go to grab a carton, you notice the only one left has a bit of mold in it. The product manager says that the carton is the last available. What do you text the customer?
Complete a two-part online assessment
The Shipt interview is made up of two different parts, one requiring your written answers and the other requiring a video submission of you responding to a few questions.
Suppose you’ve successfully passed the assessments; you will then be contacted again by a Shipt recruiter with your job offer for the shopper role.
Also, expect some more paperwork to fill, such as your background check, W-2 information, etc.
You, along with other new employees, may onboard together at the same time.
You’ll gain access to the Shopper Resource Portal, which contains all work-related questions and answers you may have, plus more.
Note: The time it takes actually to work for Shipt depends on how soon you can get all required documents into HR, how properly filled they are, how long your background check takes, and, as previously noted, the current need for Shipt delivery workers in your area.
Additionally, the company might delay your ability to schedule shifts once you become qualified to work because they also have to check whether there is an exceedingly high amount of Shipt shoppers working simultaneously.
The questions as part of the Shipt interview mainly cover your past experiences in customer service.
FAQ
How do you answer Shipt questions?
What are 3 skills you will bring to your role as a Shipt shopper?
What kind of questions does Shipt ask in interview?
Is it hard to be hired by Shipt?
Do You Have To Do An Interview For Shipt?
No. You only need to perform a video interview and an online test.
When Does The Shipt Interview Happen?
The Shipt shopper interview can happen several days to weeks after submitting their online job form via its main website.
Response wait times can vary because their HR reviews applications on a rolling need-by-need basis.
