Paying your water bill is an essential task as a resident of Altoona, Pennsylvania. The Altoona Water Authority provides water services to over 50,000 residents in the area. They make paying your bill quick and easy through several convenient online options.
Ways to Pay Your Altoona Water Authority Bill Online
The Altoona Water Authority offers three primary ways to pay your bill online:
Altoona Water Authority Customer Portal
The Altoona Water Authority Customer Portal at https://altoona.authoritypay.com is the best way to pay your bill online. With the customer portal, you can:
- View and pay your current bill
- View account history
- Sign up for paperless billing
- Check water usage
- Update account information
To use the customer portal, you just need your account number and CID from your latest bill.
Pay Online via Website
You can also pay your Altoona Water Authority bill online via their website at https //www.altoonawater.gov/payment-options. On the payments page, select “Pay Your Bill” to be redirected to the payment processor.
This is the same system as paying through the customer portal, just without the account management features.
Pay via Interactive Voice Response (IVR)
If you prefer to pay over the phone, call 1-855-786-5316 to use the Altoona Water Authority IVR system. This automated phone payment is quick and available 24/7.
There is a small fee for using the IVR phone payment system.
Setting Up Your Altoona Water Authority Online Account
Creating an online account with the Altoona Water Authority gives you the full range of online account management options. Here are the steps to set up your account:
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Go to the Customer Portal at https://altoona.authoritypay.com
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Select “Create Account”
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Enter your account number and CID from your latest bill
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Create a username and password
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Provide your contact information
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Agree to the terms and conditions
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Verify your email address
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Start managing your account online!
Benefits of Paying Your Bill Online
Paying your Altoona water bill online has many benefits:
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Convenience: Pay anywhere, anytime from your computer or mobile device. Avoid mailing checks or visiting the utility office.
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Payment Reminders: Get email or text alerts when your bill is ready and due. Never miss a payment.
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Paperless Billing: Reduce clutter and waste with online statements.
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Account Management: Update your contact info, view statements, monitor usage and more.
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Savings: Avoid late fees by paying on time. Go paperless to save on stamps.
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Security: Payment card information is encrypted and secured.
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Efficiency: Payments post instantly, rather than waiting for the mail.
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Flexibility: Use credit/debit cards, checking accounts or e-checks.
Tips for Paying Your Bill Online
Follow these tips for successfully paying your Altoona Water Authority bill online:
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Have your account number and CID handy when setting up your online account. This information is on your printed bills.
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Opt-in to paperless billing and automated reminders to stay on top of payments.
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Save your payment info securely to your online account to simplify future payments.
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Use auto-pay options to set and forget your payments each month.
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Check your account activity regularly to monitor charges and avoid surprises.
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Update your contact information if you move or change phone numbers.
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Contact Altoona Water Authority customer support if you have any payment issues or trouble with your online account.
Paying your water bill is a necessary task, but the Altoona Water Authority’s online options make it quick and painless. Sign up for an online account today to gain convenience and control over your water payments.
Video captures theft from Altoona Water Authority payment box
How do I make a payment to Altoona Water Authority?
Payments can be made at the Altoona Water Authority Customer Service Department located at 900 Chestnut Avenue. There is also a drive-up drop box located outside the Customer Service entrance. Payments can be mailed to:
Does Altoona have a combined water and sewer bill?
Most customers get one bill for both water and sewer, but people who live outside of Altoona may get sewer service from someone else. It should be noted that sewer billing is based upon 100% of the water usage. All bills must be paid within 16 days of the date sent to avoid late charges.
When is water service disconnected in Altoona?
Part 98 of the Altoona City Code says that water service is cut off if the bill is not paid in full within 25 days of the date of the bill. 12. If a resident’s water is cut off because of a late bill, it won’t be turned back on until the full utility bill and service fees are paid.
What services does Altoona offer?
The City of Altoona provides water, sanitary sewer, storm water, trash, and recycling services. You can find the utility billing rate structures below. Home Rate Structure Business Rate Structure Bills for utilities are sent out on the 15th of every month and are due at 4:30pm on the 3rd of the following month.
How does AWA billing work?
AWA currently bills its 23,000 customers monthly using 3 separate billing runs based upon where a customer lives. All meters are read monthly unless circumstances prevent this from happening. We will do everything we can to avoid this, but if we can’t read a meter for any given month, we’ll guess how much the account is worth based on how much it was used in the past.
