Adaptive Change vs. Technical Change: Definitions and Differences

Heifetz identifies two types of challenges in change: adaptive and technical. The technical is defined as those that can be solved by the knowledge of experts, whereas adaptive requires new learning. When the problem definition, solution, and implementation is clear, Heifetz calls this technical change.

The distinction between technical and adaptive challenges

What is adaptive change?

Changes made to address fuzzier challenges or problems are referred to as adaptive changes. Adaptive change results from difficult-to-identify complex challenges that frequently lack a clear solution. Experimenting with novel methods and procedures can help to find potential long-term solutions. Collective effort and a cultural shift in values, beliefs, attitudes, and approaches are typically needed for adaptive changes.

The full implementation of adaptive change can take some time, and it necessitates a continuous process of strategic planning, ongoing learning, and community support.

What is technical change?

Technical adjustments are adjustments made in response to clearly defined problems or difficulties. The leaders or experts within an organization can typically address these issues without consulting the rest of the business because the solutions are fairly simple. For instance, if the internet goes out in an apartment building, there is a simple issue and a simple fix. The property managers could contact a wireless network specialist to fix this if necessary.

People are typically receptive to the change or solution when leaders implement technical changes quickly.

Key differences between adaptive vs. technical change

There are several key differences between adaptive and technical changes. Understanding these differences can help you properly approach challenges. Here are some key differences between adaptive and technical change:

The circumstances necessitating change

Complex problems that are difficult to define and for which there is no obvious solution typically call for adaptive change. Systemic problems frequently call for adaptive change as leaders take multiple factors into account. Alternately, technological advancements result from a clearly identified issue or problem. These issues might even have a predetermined protocol in place, which is a type of technical change.

The people making the change

When making adaptive changes, the entire group must participate, whereas when making technical changes, experts, power, and leadership can make executive decisions.

The time required to implement change

While technical changes are quickly implemented, adaptive changes are implemented by leaders over a longer period of time. Adaptive challenges frequently involve several steps, such as redefining an organization’s identity or reorganizing practices and procedures.

The response to change

People are typically open to technical changes since they understand the need for the solution and are confident that leaders can implement it quickly. Adaptive changes frequently require more focus on implementation and acceptance because they necessitate efforts from everyone within the organization.

Resolution

Because adaptive problems rarely have a single, focused solution, addressing them frequently necessitates a systemic overhaul. Instead, adaptive problems necessitate teamwork, ongoing learning, and experimentation to find the best answers. Conversely, leaders and experts can easily resolve technical challenges themselves.

Outcomes

Compared to technical changes, adaptive changes result in long-lasting and sustainable effects. When leaders implement changes that are adaptive, the situation doesn’t revert to the previous state. Adaptive changes can produce transformative outcomes that significantly enhance how an organization runs through ongoing learning and a gradual change in habits, attitudes, and practices. However, the situation typically returns to normal after an organization resolves a technical issue.

Examples of adaptive and technical change

Here are two examples of both adaptive and technical changes to help you understand them better:

Example of adaptive change: school board

According to a regional assessment, high school students are underperforming in comparison to students at other schools in their district. The school board considers strategies to raise student performance and decides to replace materials in each classroom with the most recent classroom technology. This is an adaptive change because it introduces a new method of doing things for both teachers and students. Learning how to use the new tools efficiently takes time. However, teachers find that students’ academic performances improve after restructuring their teaching strategies to take advantage of the new tools.

Example of adaptive change: employee performance

The executive team of a company observes a consistent decline in the caliber of workers’ output. Due to their inability to identify the root causes of the problem, their previous efforts to address it have been ineffective. This situation presents an adaptive challenge because it necessitates study, contemplation, and research to fully comprehend the issue. Following this period of reflection and investigation, the leadership chooses to redesign the workflow by forming teams that will encourage collaboration.

When forced to collaborate with coworkers because they had previously worked alone, employees adopt a different strategy. Management learns that the increased accountability that comes with collaborative work enhances the employees’ overall performance after a period of getting to know one another.

Example of technical change: medical treatment

A patient with a broken foot arrives at the emergency room. There is a recommended procedure and established fix for this problem. This is a technical challenge because the trained professionals in this situation—the orthopedic surgeons, emergency room doctors, physician assistants, and nurses—know what steps they need to take to resolve this issue. Depending on the severity of the injury, the technical change in this scenario may be surgery, applying a cast, or both. The technical change is only temporary, and eventually the patient reverts to their pre-accident state.

Example of technical change: power outage

A waste management facility experiences a power outage. While waiting for a professional to arrive and assess the situation, the site manager activates the backup generator according to established protocol. When the expert fixes the main generator, the technical change presents an instantaneous and predetermined solution, and operations at the facility resume as usual.

FAQ

What is the difference between technical and adaptive problems?

Adaptive challenges are complex and ambiguous in nature and may be volatile or unpredictable, in contrast to technical challenges, which can be solved by the expertise of experts.

Is technical or adaptive change easier?

People are typically open to technical changes since they understand the need for the solution and are confident that leaders can implement it quickly. Adaptive changes frequently require more focus on implementation and acceptance because they necessitate efforts from everyone within the organization.

What is the difference between adaptive and technical leadership?

Adaptive Change Organizations and managers implement small, incremental changes to address daily, weekly, and monthly business challenges.

What is adaptive change in an organization?

Adaptive Change Organizations and managers implement small, incremental changes to address daily, weekly, and monthly business challenges.

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