Interviewing at Riverside Payments provides a valuable chance to join one of the fastest growing payment processing companies. With an innovative culture and strong focus on customer service, Riverside seeks candidates who can contribute to their mission of simplifying payments.
This guide will walk you through what to expect during the Riverside interview process and how to thoroughly prepare to land the job. With insight into the company and their most commonly asked interview questions you’ll have the knowledge needed to impress the hiring team.
Riverside Payments Company Overview
Here are some key facts about Riverside Payments to understand:
- Founded in 2006 and headquartered in Edison, NJ
- Provides payment processing services for businesses nationwide
- Known for personalized customer service and innovative products
- Named one of the 5000 fastest growing private companies by Inc. Magazine
- Doubled revenue from 2016 to 2020
Riverside wants to make it easy for businesses to accept payments by giving them cutting-edge technology and custom solutions. They want to hire people who work well with others and are passionate about payments and giving customers the best experience possible.
Riverside’s Interview Process
The Riverside interview process consists of the following typical stages:
- Phone screening (30 mins) – Discuss your resume and experience
- Video interview (60 mins) – Questions focused on competencies and culture fit
- In-person interviews (3 rounds) – Deeper dive into your background, skills, and motivations
- Shadow day – Spend a day observing the role and interacting with team members
- Offer – Negotiate salary and benefits if extended an offer
Be ready to show that you know about the payments industry, can provide good customer service, and can make sales, if necessary. Know about the company’s products and goals so you can talk to them intelligently and ask good questions.
Most Common Interview Questions at Riverside
Take a look at some of Riverside’s most common interview questions and learn how to answer them perfectly:
General
Why do you want to work at Riverside Payments?
Show you’ve researched their culture and products. Highlight aspects that appeal to you like their startup feel, customer service focus, and growth opportunities.
Walk me through your resume
Focus on the 3-4 most relevant experiences. Provide concise overviews and tie them back to strengths needed for the role. Quantify achievements.
What interests you about the payments industry?
Convey genuine passion and knowledge about payments. Share how you stay current on industry news and trends. Tie it back to your skills.
Where do you see yourself in 5 years?
Discuss growing in responsibilities and leadership at Riverside. Mention longer-term aspirations aligned with company values like entrepreneurship.
What questions do you have for me?
Ask thoughtful questions that show your understanding of the company and role. Inquire about challenges, training, company culture, growth plans, etc.
Behavioral
Tell me about a time you went above and beyond for a customer
Share a specific example. Set the context, describe your actions, and highlight the positive outcome. Demonstrate commitment to customer satisfaction.
How would you handle an upset customer?
Highlight empathy, active listening, identifying underlying issues, and collaborating on solutions. Convey experience turning difficult situations around.
Describe a time you had a conflict at work. How was it resolved?
Illustrate conflict management skills without placing blame. Share how you approached compromise and built relationships.
Talk about a time you had to learn a new system or process quickly. How did you ramp up?
Prove you can adapt fast. Discuss seeking help, researching documentation, and putting in extra time to master new systems.
Tell me about a goal you accomplished. What steps did you take?
Share relevant examples of setting goals and executing plans to achieve them. Quantify results. Demonstrate perseverance.
Technical/Skill-Based
What experience do you have with payment processing systems?
Detail any hands-on experience or exposure you’ve gained. Demonstrate knowledge of industry tools, regulations, and best practices.
How would you go about identifying a client’s payment processing needs?
Highlight consultative selling approach. Discuss asking probing questions, listening actively, and aligning solutions to their needs and goals.
Walk me through how a credit card transaction is processed
Illustrate your technical knowledge. Cover the full flow from the card swipe to settlement with the merchant account.
How do you stay up-to-date on payment technologies and security standards?
Show proactive learning. Mention reading industry publications, taking courses, and involvement in groups/forums.
Why is PCI compliance important for merchants?
Convey understanding of data security. Discuss protecting sensitive cardholder data and avoiding penalties/fines for non-compliance.
Management
How would you motivate your team during a period of change?
Share tactics like communicating transparently, providing additional training, recognizing achievements, and reinforcing the purpose behind reforms.
Describe your management style
Align to Riverside’s supportive and collaborative culture. Highlight coaching/developing, leading by example, fostering teamwork and empowering employees.
How do you handle resolving conflicts between team members?
Illustrate strong mediation ability. Discuss facilitating open dialogue, identifying solutions agreeable to both parties, and focusing on team cohesion.
What approaches do you take to develop talent on your team?
Show commitment to nurturing employees. Give examples like providing training, stretch assignments, mentoring, and clear career progression planning.
How would you handle an employee whose performance is consistently underwhelming?
Demonstrate fairness and compassion. Outline working with them to identify issues, provide support, set clear expectations, and implement a performance improvement plan.
How to Ace Your Riverside Payments Interview
To recap, excelling in your Riverside Payments interview requires:
- Thoroughly researching the company and role
- Reviewing frequently asked questions and preparing stories and examples
- Demonstrating strong customer service, communication, and problem-solving skills
- Conveying passion for payments and desire to grow with Riverside
Come prepared with intelligent questions to ask that demonstrate your interest. Sell yourself as someone truly excited by their mission of simplifying payments through personalized service and innovative solutions. With the right preparation, you will impress hiring managers with the value you can bring to propel Riverside’s continued success.
The Riverside CompanyPrivate Equity
Based on the Interview Insights at this company, the Interview Experience is a score between 1 star (very bad) and 5 stars (very good).
The number in the middle of the doughnut pie chart is the mean of all these scores. If you move your mouse over the different parts of the doughnut, you’ll see exactly how each score was calculated.
The title percentile score is based on an adjusted score based on Bayesian Estimates that is applied to the whole Company Database. This is done to account for companies that don’t have many interview insights. The confidence in a “true score” rises as more reviews are given about a business. This causes the score to move closer to its simple average and away from the average of the whole dataset. 3. 6.
Based on the Interview Insights at this company, the Interview Difficulty is a score that goes from “very difficult” (red) to “very easy” (green).
The number in the middle of the doughnut pie chart is the mean of all these scores. The higher the number, the more difficult the interviews on average. This doughnut has different parts that, when you move your mouse over them, show you the 20% breakdown of each score given.
The title percentile score is based on an adjusted score based on Bayesian Estimates that is applied to the whole Company Database. This is done to account for companies that don’t have many interview insights. That is, as a business learns more, it becomes more sure of a “true score,” which moves it closer to its own simple average and away from the overall average of the data set. 2. 8.
Based on reviews at this company, the 20% of interns getting full-time offers chart is meant to give you a good idea of how the company hires people.
The number in the middle of the doughnut pie chart is the mean of all these scores. This doughnut has different parts that, when you move your mouse over them, show you the 20% breakdown of each score given.
It uses an adjusted score based on Bayesian Estimates to account for companies that don’t have many reviews, which is how the percentile score in the title is found. To put it simply, when a business gets more reviews, the “true score” becomes more likely to be accurate. This makes it move closer to the simple company average and away from the average of all the data points. 16%.
