ResCare Community Living provides supportive services for individuals with intellectual and developmental disabilities, empowering them to live full and meaningful lives With a people-first culture centered around compassion, this leading organization is dedicated to personalized care that enhances independence, dignity, and overall wellbeing.
Landing a role at ResCare Community Living can be a rewarding opportunity to make a real difference in the lives of others. However you’ll need to showcase your qualifications and commitment during the interview process.
To help you put your best foot forward, here are 15 of the most frequently asked ResCare Community Living interview questions along with tips for crafting winning responses:
1. Why are you interested in working at ResCare Community Living?
This question allows you to explain your motivations for pursuing a role at ResCare. Convey your passion for the company’s mission of empowering individuals with disabilities. Share why you find this work meaningful by highlighting relevant experiences, education, and values aligned with compassionate care.
Example response: “I’m deeply committed to ResCare’s mission of personalized support that promotes independence and quality of life. My background in special education and prior roles assisting adults with disabilities have fueled my passion for this field. I believe deeply in the dignity of each person and want to apply my skills in a people-first environment where I can enable individuals to thrive.”
2. What experience do you have working with people with disabilities?
ResCare wants to know you have relevant hands-on experience. Share specific examples that demonstrate your ability to understand and meet the needs of individuals with disabilities. Emphasize skills like patience, adaptability, and compassion.
Example response: “In my last role as a residential counselor at Sunrise Assisted Living, I supported adults with developmental disabilities by assisting with daily living activities, medication management, and community integration. This experience taught me the importance of getting to know each resident as an individual. I’m proud that I was able to build trust and empower even non-verbal residents to express their needs and preferences.”
3. How would you handle a client exhibiting challenging behavior?
You’ll need to demonstrate care, understanding, and the ability to de-escalate conflicts safely. Outline your process for staying calm, assessing the situation, addressing immediate safety concerns, and implementing appropriate behavioral interventions tailored to that individual.
Example response: “If faced with a client exhibiting challenging behavior, I would prioritize their safety and sense of security. Staying composed, I would use a gentle tone and body language to attempt to de-escalate and identify triggers. Drawing on training in conflict resolution, I would implement individualized techniques to support them in expressing their feelings productively. My focus would be on resolving the situation compassionately while maintaining a safe environment.”
4. What’s your approach to developing personalized care plans?
Showcase your person-centered planning process. Highlight involving the individual and their loved ones to understand preferences, goals, and challenges. Discuss continually assessing progress and adjusting plans as needs evolve.
Example response: “My approach emphasizes the individual as the driver of their own care plan. I involve them directly in the planning process along with family and other care providers to develop a holistic understanding. Together, we identify personalized goals, services, and lifestyle supports that will enhance quality of life based on their unique preferences. I see care plans as living documents, continually assessing progress and evolving plans as needs change over time.”
5. How do you stay up-to-date on best practices in this field?
Demonstrate your commitment to continuous learning. Share how you proactively engage with training, educational resources, professional networks, and research to improve your knowledge and skills.
Example response: “I make a point to continuously update my knowledge by reading industry publications, pursuing ongoing certifications, and attending trainings and conferences. I also stay connected to peers through professional networks where we share learnings and discuss new evidence-based practices. Keeping my finger on the pulse ensures I can provide the highest-quality, most up-to-date support to the individuals I serve.”
6. How would you handle a disagreement with a coworker?
Show you can resolve conflicts constructively by communicating directly but diplomatically with colleagues and focusing on solutions rather than blame. Emphasize maintaining professionalism.
Example response: “If a disagreement arose with a colleague, I would schedule time to discuss the issue calmly and respectfully. Without getting personal or confrontational, I would focus on finding common ground and solutions that serve the client’s best interests. My priority would be resolving the issue professionally while maintaining a constructive relationship with my coworker.”
7. How do you prioritize when managing multiple tasks or clients?
Demonstrate your time management and organizational skills. Explain your system for prioritizing andtracking tasks. Emphasize never compromising care quality.
Example response: “I utilize tools like Kanban boards and daily task lists to track and prioritize multiple assignments, ensuring urgent client needs always come first. When supporting multiple individuals, I allocate time and resources based on established care plans, touching base frequently to maintain open lines of communication. My priority is always providing each client with the dedicated support they require.”
8. Why is client confidentiality important in this role?
Show you understand the legal and ethical imperative for discretion when handling sensitive client information. Outline steps you take to ensure confidentiality like securing records, limiting access, and training staff.
Example response: “Client confidentiality is of utmost importance in this role. I adhere strictly to HIPAA guidelines regarding protected health information. From an ethical standpoint, preserving privacy displays respect and builds trust. I would secure records, ensure only staff directly involved in care access information, and train my team thoroughly on confidentiality policies.”
9. How do you build strong relationships with a client’s loved ones?
Highlight communication, transparency, and teamwork with family and guardians. Share how you involve them in care planning while providing ongoing updates and continued support.
Example response: “I believe engaging loved ones as partners is key. I communicate proactively with family and guardians to keep them informed and invite input on setting goals. Maintaining open dialogue builds trust in our shared mission of enriching the client’s life. I also make myself available to provide support resources for the family as needs arise.”
10. How would you respond to a family member’s complaint about their loved one’s care?
Demonstrate empathy, accountability, and dedication to resolving issues to the family’s satisfaction. Convey that you view complaints as opportunities for improvement.
Example response: “If a family member complained about their loved one’s care, I would listen attentively and validate their concerns. I would apologize sincerely, take accountability, and take immediate steps to address the issue. My focus would be on rebuilding trust through transparent communication and implementing improvements to restore satisfaction. All feedback provides an opportunity to enhance care quality.”
11. What safety precautions would you take when supporting a client at home or in the community?
Highlight your diligence, preparation, and training related to safeguarding clients from injury or other hazards in daily scenarios. Outline protocols you would follow for client safety during activities.
Example response: “I complete ongoing safety training and remain vigilant about potential hazards or risks to clients. When supporting a client at home or in public, I conduct safety assessments of locations, ensure any equipment is secured, and prepare for contingencies. With client input, I establish safety protocols for daily living activities or community outings. My priority is always mitigating risks and preventing avoidable safety incidents.”
12. How do you ensure consistency in care when there’s staff turnover?
Demonstrate your leadership abilities by explaining training, supervision, and communication strategies to uphold care standards and continuity when team members change.
Example response: “To ensure care consistency amidst staff turnover, I focus on thorough onboarding and training to align new hires with care plan protocols. I meet regularly with staff to reinforce standards through coaching and collaborative problem-solving. Open communication channels keep everyone aligned on individual needs. I also track progress closely to identify any gaps proactively and ensure seamless transitions.”
13. How would you respond if a client refused their prescribed treatments or therapies?
Illustrate your patience and gentle persistence balanced with respect for client choice. Explain how you would seek underlying reasons for refusal, encourage engagement, and adapt interventions based on their preferences.
Example response: “If a client refused treatments, I would start by having an open conversation to understand their apprehensions. I would explain the intended benefits of the prescribed plan while respecting their right to choose what’s best for themselves. If they remain hesitant, I would explore adapting therapies to better suit their needs and comfort level, working collaboratively to find suitable alternatives.”
14. What qualities make someone an excellent direct support professional in your view?
Share essential attributes like empathy, integrity, dependability, compassion, and commitment. Relate desired qualities back to your own strengths and principles.
Example response: *”In my experience, the best direct support professionals exhibit genuine compassion, integrity, and dedication to improving lives. They see clients as whole people
You’ve come to the right place
ResCare has been helping people with intellectual or developmental disabilities (IDD) live better lives at home or in a place that feels like home since 1974. Join us in the challenge of making people’s lives and communities better!
Be a part of our mission of helping people live their best life. ® We hire veterans and military spouses. We offer flexible schedules, daily pay options, career advancement opportunities, nationwide transfer options, and a VETS affinity group.
We at ResCare Community Living value the knowledge that comes from going to school, and we’re always looking for smart, diverse workers with unique skills. We have flexible job and internship options, programs that pay for your schooling or give you discounts, and a BrightSpring Brighter Futures Scholarship.
ResCare Community Living encourages and supports the professional development of our employees. We are dedicated to helping employees develop their skills and reach their career goals. Read how David, Anita, Yvonne, Tim, and Katelyn have grown with us.
Not seeing your dream job right now? Join our talent network to get email updates about our newest job openings and hiring events.
*ResCare Community Living is an affiliate of BrightSpring Health Services.
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