Preparing for an interview at WOW! Internet Cable and Phone? As one of the leading cable, internet, and phone providers in the US, WOW! interviews are your chance to showcase your skills and demonstrate that you’d be an asset to their customer-focused team.
In this comprehensive guide, we’ll explore the types of interview questions candidates can expect during the WOW! hiring process and offer sample responses to help you craft your own winning answers Whether you’re interviewing for a customer service, sales, technical, or corporate role, read on to get the inside scoop and ace your WOW! interview
About WOW! Internet Cable and Phone
Founded in 1996 in Michigan, WOW! has grown to provide cable TV high-speed internet and phone services to over 1.1 million residential and business customers across 19 US markets.
Known for exceptional customer service, WOW! has ranked highest in customer satisfaction among mid-size cable and internet providers by J.D. Power for multiple years. Their services leverage state-of-the-art fiber-optic technology to deliver fast, reliable connections.
As a growing company, WOW! frequently hires for roles across departments, including:
- Customer service
- Sales
- Field services
- Engineering
- Information technology
- Corporate positions
The interview process typically involves one or more phone or video interviews before an in-person interview for those moving forward.
Now let’s look at the types of questions candidates can expect and how to prepare winning responses.
Customer Service Interview Questions
Customer service roles make up a significant part of WOW’s workforce, so expect several questions assessing your approach to customer interactions.
1. How would you handle an angry customer?
Remaining calm and empathetic is key. Acknowledge their frustration, apologize for the inconvenience, and focus on resolving the issue. Outline steps to diagnose the problem, involve other departments if needed, and follow up to ensure satisfaction.
2. Tell me about a time you exceeded customer expectations.
Share a specific example that shows patience, empathy and creative problem-solving. Explain how you uncovered the customer’s underlying need and delivered an exceptional experience. Quantify the results like customer retention.
3. How do you stay up-to-date on our products, services, and policies?
Discuss proactive learning through internal communications, training programs, and resources like knowledge bases. Show enthusiasm for mastering new offerings that improve customer experience.
4. Why do you want to work in customer service at WOW!?
Align your passions and strengths to their brand values like delivering quality experiences. Share how you derive genuine fulfillment from helping customers and view each interaction as an opportunity to build relationships.
Sales Interview Questions
WOW! sales roles require consultative skills and the ability to translate technical details into customer benefits. Expect questions about your selling strategy and approach to customer needs.
5. Walk me through your sales process from prospecting to closing.
Demonstrate a structured approach like researching prospects, making personalized outreach, building rapport, assessing needs, presenting solutions, overcoming objections, and following up post-sale. Emphasize relationship-building.
6. How do you stay motivated when faced with rejection?
Share sales strategies like focusing on controllable actions, celebrating small wins, learning from losses, and maintaining work-life balance to refresh mentally. Convey resilience and commitment to personal development.
7. How would you respond if a customer said our prices are higher than competitors?
With empathy, acknowledge pricing differences that may exist in the marketplace. Clarify how WOW! offerings provide greater value through faster speeds, reliability, and superior customer service. Redirect focus to their needs and how WOW! can save them time/money.
8. What tools or resources would help you be successful in a sales role at WOW!?
Demonstrate you’ve researched their existing sales enablement tools. Highlight needs like CRM access, prospect lists, product/policy training, marketing materials, and mentorship from seasoned reps.
Field Services Interview Questions
For field services roles like cable technicians, interview questions aim to assess technical expertise, problem-solving, safety knowledge, and communication skills.
9. How do you ensure you have the proper safety gear and follow safety protocols in the field?
Emphasize diligent use of checklists, focus on leading by example, and setting a culture of open communication where technicians can speak up about potential hazards. Show commitment to continuous safety training.
10. How would you explain a technical issue and solution in simple terms to a customer?
Share strategies like using analogies, avoiding jargon, starting with the basics, and incorporating visuals. Demonstrate patience and understanding of different learning styles. Show how making concepts relatable improves customer experience.
11. Tell me about a time you had to troubleshoot a tricky technical issue. What was the problem and how did you solve it?
Walk through a real example that shows analytical thinking and technical expertise. Explain how you identified the issue, ruled out causes, devised potential solutions, and implemented the optimal fix. Quantify results like the customer retention achieved.
12. You’re scheduled for multiple jobs in one day. How do you prioritize your schedule?
Highlight efficiency tactics like grouping jobs geographically, balancing urgency and travel time, and allowing padding for unforeseen delays. Emphasize the importance of communications with dispatch/customers and accountability.
Engineering Interview Questions
For engineering roles, expect technical questions testing your systems knowledge and problem-solving skills. Communication and collaboration are also key areas of assessment.
13. Tell me about a complex technical project or solution you engineered.
Share a relevant example highlighting the scope, complexities, your systematic approach, tools used, obstacles and how you overcame them. Demonstrate analytical thinking, creativity, and leadership skills that drove success.
14. How do you stay current on the latest developments in the telecommunications industry?
Discuss proactive learning strategies like industry events, publications, certifications, and participating in technical forums. Share examples of how you’ve applied new technical knowledge or skills on the job.
15. Imagine you need to design a disaster recovery system for a telecom company. What factors would you consider?
Demonstrate broad engineering knowledge by outlining considerations like redundancy, diversity of infrastructure, cybersecurity, failover testing, backup power, effective supply chain, and robust communications platform.
16. Tell me about a time you had to collaborate across teams to solve an issue.
Share a real example. Highlight cross-functional communication tactics used, how you built alignment, and the role collaboration played in achieving results. Demonstrate interpersonal skills and commitment to knowledge sharing.
Information Technology Interview Questions
IT roles at WOW! require technical expertise coupled with business acumen and strategic thinking. You’ll need to demonstrate both hard and soft skills.
17. If you were hiring for your team, what skills or qualities would you look for?
Align your answer to WOW!’s needs like technical aptitude, problem-solving, adaptability, and passion for continuous learning. Highlight soft skills like communication, collaboration, and customer orientation that foster team success.
18. How do you stay on top of new and emerging technologies?
Showcase proactive learning strategies like conferences, certifications, blogs, and experimenting with new tools. Provide examples of how new tech knowledge helped drive initiatives or solve problems for past employers.
19. Tell me about a time you successfully translated a technical concept or solution for non-technical colleagues or leadership.
Share a specific example. Discuss techniques used like metaphors, visualization, breaking down jargon, and focusing on business benefits. Demonstrate ability to communicate complex concepts in relatable ways.
Takeaways for WOW! Interview Success
While specific questions will vary, WOW! interviews will assess your technical abilities, customer service skills, sales savvy, and problem-solving aptitude.
Showcase your passion for the industry, eagerness to learn, and commitment to delivering exceptional experiences. Ask thoughtful questions to learn more about your potential role, growth opportunities, and the company culture.
With preparation and practice, you’ll be ready to have a winning WOW! interview and launch an exciting career in telecommunications.
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