Interviewing at ICW Group can be an exciting yet nerve-wracking experience. As a leading insurance company with a prestigious training program, competition is fierce for open roles. Thorough preparation and insight into the interview format and commonly asked questions is key to standing out from other applicants. This article outlines everything you need to know to ace an ICW Group interview.
Overview of the ICW Group Interview Process
The ICW Group interview process typically follows these stages
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Phone Screen 30 minute call with a recruiter reviewing your resume and asking high-level questions about your background and interest in ICW Group
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Online Assessments: ICW Group utilizes online personality and cognitive assessments to evaluate applicants after initial screening. These are untimed and taken remotely.
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Group Interview: Half day panel-style group interview with 6-8 applicants and 3-4 ICW Group managers. Includes individual introductions, group case studies, and one-on-one time with each interviewer.
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Final Round: Day of 1:1 interviews with senior leadership. May include roleplays and presentations in addition to behavioral and case interview questions.
The group interview is the most important step – if you get a “hire” recommendation here, you’re extremely likely to receive an offer after the final round. The tips below focus on setting you up for success in the crucial group interview stage.
ICW Group Group Interview Format
ICW Group group interviews are held at local offices and last about 4 hours. Each interviewer will host the full group for certain segments, then split into one-on-one sessions later on. Here is the typical schedule:
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Introductions: 15 minutes for each applicant to introduce themselves and share their background and interest in ICW Group.
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Case Study: 60-90 minutes working through an insurance-related case study in small groups. Interviewers observe teamwork and analytical skills.
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Roleplay: 30-45 minutes where applicants rotate through stations roleplaying customer service scenarios with interviewers posing as clients. Assesses responsiveness and communication skills.
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Lunch: 45-60 minutes for applicants to talk informally with interviewers. Continues to evaluate interpersonal skills in a more casual setting.
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One-on-One Sessions: 30 minutes each with 2-3 interviewers, discussing resume details, behavioral questions, and insurance knowledge.
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Q&A: 15-20 minutes at the end for applicants to ask any remaining questions about the role or company.
Each segment allows interviewers to evaluate different competencies important for success at ICW Group. Thorough preparation for both group and individual aspects is key.
8 Commonly Asked ICW Group Interview Questions
Here are some of the most frequently asked questions during the various ICW Group interview stages:
1. Tell me about yourself and why you want to work for ICW Group.
Tips: Focus on 3-5 key selling points from your background that make you a strong applicant. Demonstrate passion for the insurance industry and knowledge of why ICW Group in particular is an attractive employer for you.
2. How would you handle an angry customer upset about their claim being denied?
Tips: Show empathy for the customer’s frustration while maintaining professionalism. Outline the steps you would take to de-escalate the situation, research the claim details, and identify potential solutions showing you’re an advocate for the customer.
3. Describe a time you successfully led a team project with competing priorities. What was the situation and outcome?
Tips: Pick an example that highlights teamwork, time management, and communication skills. Explain the role you played and how you drove the project to success amidst challenges.
4. What do you think are the biggest challenges facing the insurance industry today?
Tips: Demonstrate you’ve researched key insurance trends and issues. Focus on 1-2 major challenges like emerging technologies, regulatory changes, data security, etc. and how insurance companies can address them.
5. Where do you see yourself in 5 years at ICW Group?
Tips: Convey interest in a long-term career at ICW Group vs. just an entry level role. Share aspirations that align with logical career development paths based on the position you are applying for.
6. What do you know about our new claims processing software system?
Tips: Do in-depth research on ICW Group’s latest products and initiatives so you can discuss intelligently. If unsure of details, ask thoughtful follow-up questions to learn more.
7. What other insurance providers are you interviewing with and how does ICW Group compare?
Tips: Politely indicate you are exploring multiple options but are very interested in ICW Group due to the training, advancement potential, culture, etc. Focus on the company’s strengths vs. comparing to competitors.
8. Do you have any questions for me about the company or this role?
Tips: Always prepare 2-3 thoughtful questions that demonstrate your interest, knowledge of ICW Group, and understanding of the position’s responsibilities.
How to Stand Out in Your ICW Group Interview
Here are some final tips for excelling in your ICW Group interview:
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Research the company thoroughly – Visit their website, read recent news articles, talk to any connections at ICW Group. Knowledge of their products, values, and initiatives will impress.
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Practice your stories – Prepare concise yet compelling responses to common questions using real examples from your work, education, leadership and volunteer experience. Quantify achievements when possible.
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Dress professionally – First impressions matter greatly. Men should wear suits and women should wear equivalent formal business attire.
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Articulate your fit – Why are you passionate about insurance and interested in ICW Group specifically? Share tangible examples of how your abilities align with the role.
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Ask smart questions – Inquiries about career development, the team you’d work with, new projects, etc. show thoughtfulness and initiative.
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Send prompt thank you notes – A handwritten or emailed thank you to each interviewer makes you memorable. Briefly reiterate your qualifications and interest.
With preparation and practice, you can confidently present your best self during the ICW Group interview process. Do your research, refine your responses, and demonstrate genuine enthusiasm. By following these tips, you can excel at the interview and take the next step towards an exciting career with ICW Group.
Learn what it’s like working at ICW Group
Read our Team Members’ stories about their experience at ICW Group. Then, apply for one of our positions on our Browse Open Jobs page!
Apply for one of our Work Comp Underwriting positions on our Browse Open Jobs page!
Business Development Underwriter Team Member since 2014
Stacey McAdam, head of work comp underwriting for the Western U.S., told me about ICW Group. At the time, I wasn’t looking for a new job. S. We were introduced by a mutual friend, and I was immediately impressed by how much she cared about the company and how quickly the work comp team was moving forward. During the interview process, I was also impressed by how the leaders saw the work comp business line and the company as a whole. The clear direction was a breath of fresh air for me, and it made me want to join the company.
“From day one, I knew I wasn’t just working for a pay check. The positive vibes and culture at ICW Group have given me the strength to live by our “Power of One” value, which says that every Team Member can make a difference for our customers or the business as a whole. We’re also given the right tools and opportunities that make our job easier. As an award-winning platform, Snap®, our own underwriting system and agency portal, makes it easy for us to quickly quote and bind business.
“One of my favorite parts of my job is not being stuck behind my desk all the time. Because we’re a customer-focused company, we’re encouraged to network—which is great for me. I enjoy having the freedom to get to know my policyholders and agents, as well as the people who have a stake in the communities we serve.
“When I first graduated from college, I planned to move from job to job until I found one I loved.” I feel like I could be at ICW Group for the rest of my career. It’s a fun, dynamic environment with great potential. I’m looking forward to growing with the company for many years to come. ”.
Senior Business Development Underwriter Team Member since 2013
“Prior to joining ICW Group, I worked for a competitor workers’ compensation carrier. I was interested in the company’s broader approach to underwriting and risk selection when I first interviewed with it. I also thought there were more chances to help the work comp business line grow premiums.
“As a Senior Business Development Underwriter, I have to use my analytical skills to look at a risk and decide if it fits with our book of business.” Some accounts require much more in-depth analysis of the risks associated before a quote can be provided. In balance, I enjoy the interaction and interpersonal relationships I get to build with retail agents and brokers. The company also gives me a lot of freedom to work from home when I need to, which is a huge plus, especially when I’m planning field days to visit customers. Our underwriting technology and other important tools can be accessed from anywhere, which makes my job easier, more fun, and more productive.
“I’ve expanded my knowledge base tremendously since joining ICW Group. The dialogue with management and our next-level resources provides great insights and feedback on accounts I’m presenting. Having autonomy in decision making coupled with strong technical resources to provide learning where needed is invaluable. ”.
Business Development Underwriter Team Member since 2013
“I came from a competitor workers’ compensation carrier and applied to ICW Group because of its stellar reputation. Right off the bat, I was drawn to ICW Group’s numbers-based approach. When I went through the interview process, I knew this was the place I wanted to be. The Branch Manager and the Senior Vice President of Enterprise Strategic Planning made me feel at ease right away. ”.
“ICW Group is different because as a Business Development Underwriter, I’m in charge of both marketing and underwriting.” I get the best of both worlds because I use my analytical skills every day and work with a lot of different people. Because we put the customer first, we can build and maintain strong working relationships with our agents and producers. ”.
“ICW Group has one of the best customer support claims services in the industry. Our first priority is taking care of our insured, and that shows in every part of the business. People hire us because they like our products and trust our services, which makes me proud. ”.
“Working here has helped build my confidence. ICW Group lets you share your thoughts and follow your dreams with a team of hardworking people who want you to succeed in your career. I’m consistently challenged and grow every day from my experiences. Seeing ICW Group employees working hard to improve themselves and their products is truly inspiring. That’s what makes working at ICW Group so fun. ”.
Apply for one of our Work Comp Claims positions on our Browse Open Jobs page!
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