Top 20 City Wide Facility Solutions Interview Questions To Prepare For

Getting hired at City Wide Facility Solutions can be a competitive process. As one of the leading facility management companies in the US, they receive thousands of applications every year for a limited number of openings. This makes it crucial to come prepared to stand out in their rigorous hiring process.

In this article, I’ll provide an in-depth look at some of the most common City Wide Facility Solutions interview questions based on insights from actual past applicants Mastering responses to these questions can help demonstrate your fit for the company and role

Overview of City Wide Facility Solutions

Before diving into the interview questions, let’s briefly examine City Wide Facility Solutions’ operations and work culture to understand the context of these job interviews.

City Wide Facility Solutions is a facility management franchise company headquartered in Kansas City, Missouri. Founded in 1961, they now have over 100 locations across the US serving commercial properties of all sizes. Their services encompass HVAC, plumbing, electrical, janitorial, landscaping, and other maintenance needs.

With a workforce of over 10,000 people, City Wide puts strong emphasis on company culture. They look for candidates who embody their core values of integrity, mindfulness, innovation, and being present. Customer focus is also pivotal, so they seek team players with exceptional communication skills.

City Wide Facility Solutions Interview Questions and Answers

Here are the top 20 most frequently asked interview questions at City Wide Facility Solutions with tips on how to craft winning responses:

1. Why do you want to work at City Wide Facility Solutions?

This is often the opening question to assess your genuine interest and alignment with the company. Key points to mention in your response:

• City Wide’s position as an industry leader in facility management. Convey your desire to work with the best.

• Their reputation for outstanding service delivery and expertise Show your eagerness to be part of a quality-driven team.

• The opportunity to develop your skills in a growing company with ample career advancement prospects. Demonstrate your long-term outlook.

• Their culture built on core values like integrity and innovation. Highlight your own principles that mesh well with this work environment.

2. What experience do you have in facility management or related fields?

This question gauges your direct experience and skills for the role. Focus your answer on:

• Specific facility management experience whether in HVAC, plumbing, janitorial services etc. Quantify accomplishments.

• Any customer service roles where skills like communication and problem-solving were honed. These translate well to facility management.

• Your educational background and any relevant training certifications. These demonstrate hard skills.

• Willingness to learn on the job. They hire for attitude over aptitude.

3. How would you handle an angry customer?

City Wide emphasizes customer service, so expect scenarios on diffusing tensions. In your response:

• Emphasize listening to understand the customer’s frustrations before responding.

• Outline steps to resolve the issue, whether through offering solutions, escalating, or following up.

• Convey your patience and emotional regulation even when dealing with difficult customers. Providing an example can prove this.

• Reassure that your focus will be on the customer’s satisfaction. This aligns with City Wide’s service philosophy.

4. Describe a time you went above and beyond for a customer.

Here’s your chance to showcase your dedication to customer satisfaction. Structure your story using the STAR method:

Situation – Set the context surrounding the event. Who was the customer and what challenge did they face?

Task – What were your responsibilities in this scenario?

Action – Detail exactly what steps you took to exceed expectations. Quantify your extra efforts.

Results – What was the outcome? How did your actions make the customer feel?

5. Tell me about a time you successfully led a team.

While facility management involves technical skills, leadership abilities are equally valued. Discuss a scenario where you led a successful team effort by calling out:

• The team’s objective and your specific role as leader.

• How you motivated the team and which leadership style you adopted.

• The steps you took to promote collaboration and manage conflicts or challenges.

• Metrics that demonstrate the results achieved by you and your team.

6. How do you stay up-to-date on industry best practices and trends?

Facility management technology and best practices are always evolving. Demonstrate your commitment to continuous learning by listing:

• Publications or blogs you follow to stay informed of industry changes

• Conferences, seminars, and tradeshows you attend

• Continuing education courses or certifications you’ve obtained

• Professional associations you are part of

Discuss how you’ve applied cutting-edge knowledge to improve processes and results.

7. Why should we hire you over other candidates?

Summarize your top strengths and achievements that make you the top contender, including:

• Years of directly relevant work experience

• Satisfied customers or quantified accomplishments

• Specific skills and certifications that meet the role requirements

• Awards, promotions, or professional development milestones that validate your capabilities

• Passion for facility management and eagerness to grow with City Wide

Back each claim up with specific examples for credibility.

8. Where do you see yourself in 5 years?

Hiring managers want driven candidates in it for the long haul. Emphasize your desire for continuous growth:

• Express interest in expanded responsibilities and management opportunities based on performance.

• Discuss your eagerness to continue developing new skills and value for the company.

• Share how you hope to have built strong customer relationships and become an expert in your service domain.

9. How do you motivate yourself on days when you don’t feel like working?

We all have low days, but you must demonstrate perseverance. Share how you:

• Reflect on the bigger picture and your goals to renew focus

• Leverage productivity tools like to-do lists to stay on track

• Take brief breaks for movement or music when feeling overwhelmed

• Identify degraded performance triggers proactively to self-correct

Emphasize that you do not allow temporary moods to affect consistent quality service.

10. Tell me about a time you handled a difficult coworker.

City Wide wants team players who mitigate conflicts. Discuss how you:

• Noticed a team member’s difficult behavior and tried to understand their perspective.

• Approached them 1:1 to provide clear but compassionate feedback.

• Identified solutions, such as better role clarity, increased communication, or modified workflows.

• Ensured they felt heard while reiterating the importance of workplace harmony.

Highlight mutual growth after your intervention.

11. How do you prioritize when handling multiple service requests?

This scenario demonstrates your analytical abilities. Share how you:

• Gather all relevant information on each service request upon receipt.

• Assess factors like safety risks, contract SLAs, and resource availability.

• Assign priority levels to service requests based on these factors.

• Sequence and schedule tasks to address the highest priorities first.

• Continuously re-evaluate changing conditions and adjust plans accordingly.

12. What qualities do you believe are important for a facility manager?

This allows you to call out your strongest attributes. Ensure you cover:

• Technical expertise – Knowledge of building systems to diagnose and address issues.

• Communication – Keeping clients and team informed with clarity and transparency.

• Organization – Coordinating numerous services efficiently and safely.

• Leadership – Guiding teams to complete quality work on schedule.

• Flexibility – Ability to adapt to changing client needs and issues.

Give specific examples of demonstrating these qualities.

13. How do you respond to pressure or stress?

Facility management comes with hectic periods, so they want level-headed candidates. Discuss how you:

• Identify the source of stress and think through solutions rather than reacting impulsively.

• Leverage calming techniques like deep breathing when feeling overwhelmed.

• Maintain composure and positivity to motivate those around you.

• Ask for support from colleagues or supervisors when appropriate.

• Reflect on lessons learned to strengthen stress management skills.

14. Where do you see facility management going in the next 5 years?

This industry insight question allows you to showcase your forward-thinking nature and business acumen by discussing:

• Growth of automation and smart buildings.

• Demand for energy efficiency and sustainable operations.

• Requirements for healthy, safe environments (e.g. due to COVID).

• Data analytics to optimize asset performance.

• Consolidation with mergers and acquisitions among providers.

15. How would you resolve a disagreement with a supervisor?

Even principled employees have conflicts, so demonstrate emotional intelligence:

• Seek first to understand your supervisor’s perspective through respectful, bilateral discussion.

• Present your viewpoint and any supporting data objectively, not combatively.

• Be open to compromise and finding common ground.

• Agree on a resolution