How to Pay Your Wheeling Water Bill Online or In Person

Paying your water bill in Wheeling, West Virginia is easy whether you want to pay online by phone by mail or in person. The Wheeling Water Department provides multiple options to make paying your bill quick and convenient. In this guide, I’ll walk through the various ways to pay your Wheeling water bill so you can choose the method that works best for you.

Paying Your Wheeling Water Bill Online

The easiest way to pay your Wheeling water bill is online through the utility billing website Here’s how to pay online

1. Go to https //www.municipalonlinepaymentscom/wheelingwv/utilities

2. Click on “Pay Water Bill.”

3. Enter your 10-digit account number and the name on the account. Your account number can be found on your monthly water bill statement.

4. Select whether you want to pay the total amount due or specify a payment amount.

5. Enter your payment information including credit card or bank account details.

6. Review the payment details and submit your payment.

Paying online is fast, secure and you can easily view your payment history. You’ll receive a confirmation email after the transaction is complete.

Paying By Phone

You can also pay your Wheeling water bill conveniently over the phone by calling 304-234-3762. Have your account number and payment details ready before calling.

Payment by phone is available 24 hours a day, 7 days a week. Fees may apply for phone payments.

Paying By Mail

If you prefer, you can pay your water bill by mailing in a check or money order. Here’s how to pay by mail:

1. Write your 10-digit account number on your check or money order.

2. Make the check or money order payable to City of Wheeling.

3. Mail your payment to:

   City of Wheeling
   PO Box 2090
   Wheeling, WV 26003

Be sure to allow enough time for your mailed payment to reach the utility office by the due date to avoid late fees.

Paying In Person

You can also pay your water bill in person at the Utility Accounting & Revenue office located at 1500 Chapline St, Wheeling, WV 26003.

In-person payments can be made Monday-Friday from 8am-4pm. Cash, check, money order or credit/debit cards are accepted for in-person payments.

When paying in person, be sure to bring your water bill or know your 10-digit account number. A utility representative can look up your account and accept payment.

Setting Up Automatic Payments

For the ultimate convenience, you can enroll in auto-pay to have your water bill paid automatically each month. Here’s how to set up auto-pay:

1. Login to your account on the online payment website.

2. Click on AutoPay Program and enroll in auto-pay using your bank account or credit card information.

3. Specify the date each month you want payments to be automatically debited.

Once auto-pay is set up, you don’t have to do anything – your water bill will be paid on time each month automatically. You can cancel or change your auto-pay date anytime through your online account.

Payment Assistance Programs

If you are having difficulty paying your water bill in Wheeling, there are programs that provide payment assistance:

• The Wheeling Water Department offers payment arrangements to break a past due balance into multiple smaller payments over time.

• LIEAP provides federal grants through the state to help low-income households pay utility bills including water service.

• The Salvation Army offers occasional emergency utility bill assistance for households facing financial hardship.

Contact the Wheeling Water Department at 304-234-3762 to learn more about bill payment assistance options. Providing proof of financial hardship is required to qualify for most programs.

Avoid Late Fees and Service Disruption

To avoid late fees and potential service disruption, be sure to pay your Wheeling water bill by the due date each month. Due dates are clearly printed on each monthly statement.

Late fees are 10% of the unpaid balance. If an account is delinquent for multiple months, water service may be disconnected.

Review the monthly due date and take advantage of the many payment options to pay on time. Reconnection fees apply if service is disconnected for non-payment.