HDI Certifications: What They Are and Who Can Use Them

What does hdi stand for?

Highly Developed Infrastructure (HDI) certification is becoming an increasingly important factor for businesses of all sizes to consider. It provides a benchmark for organizations to measure their performance, as well as to ensure that their operations and services meet industry best practices. HDI certification is a sign of excellence, and companies that have achieved it can demonstrate that they are capable of providing innovative and reliable services.
In this blog post, we will explore what HDI certification is, how it can benefit your business, and how to go about getting it. We’ll also look at the criteria and requirements that must be met in order to become HDI certified, as well as the benefits that come with it. By the end of this post, you’ll have a thorough understanding of HDI certification and how it can help you take your business to the next level.

HDI Support Center Analyst Course Overview

Types of HDI certifications

There are eight core certifications designed for those working in technical support, though HDI offers a variety of classes, trainings, and other types of certifications. There are several formats available for all HDI certifications, including live online training and testing, in-person training, and self-paced training with an online exam. For those seeking to advance in their technical support offices, the following certifications are listed in the following order:

Customer service representative

The customer service representative certification is the entry-level certification for HDI and is intended for those who deal with customers or employees who have technical problems at first point of contact. By purchasing the training and exam together and then passing the test, one can become certified for this position. You learn how to manage customers, communicate with them, and troubleshoot their problems during the training.

Support center analyst

The training and certification process for support center analysts is similar to that for customer service representatives, but it covers more topics, so those considering both may not need to complete both. As customer service representatives typically handle more technical work than support center analysts, this is reflected in the training and exam for this certification.

Desktop advanced support technician

The desktop advanced support technician certification is intended for those who are support technicians with intermediate or advanced skills who want to improve their abilities and demonstrate them through certification. Those who are interested in this certification may already possess one or more of the earlier certifications, despite the fact that this is a more technical position that frequently engages with customers. This certification can help you advance your career because it does cover some advanced management concepts.

Troubleshooting and problem-solving boot camp

Those who have completed one or more of the earlier certifications and want to learn more advanced skills should enroll in this boot camp, which includes training and a certification. Students learn practical skills that are solely geared toward troubleshooting and problem-solving for clients and customers during the training. Although there is no self-guided option for this program, it is still accessible using the other methods.

Problem management professional

For people in a range of technical support positions, from management to support center analysts, the problem management professional certification may be helpful. Your ability to manage problems for customers and clients, including how to test problems and who is in charge of what parts of the problem management process, will be enhanced by this training and certification.

Support center team lead

Technical support specialists who want to transition into management should pursue the support center team lead training and certification. The training and certification cover management-related concepts both generally and specifically with regard to support centers because team lead is typically someone’s first step into management. There is no requirement for those pursuing this certification to already possess or have plans for additional certifications.

Support center manager

The training for the support center manager certification includes topics like business strategy, technical support procedures, and workforce management since it is intended for those who are in charge of all support center operations. This certification is for those who want to demonstrate their proficiency in managing an entire support center effectively, whether they do it already or have that as a goal.

Support center director

The support center director certification is the highest level of management for a support center and is the final HDI certification. Marketing, key elements of leadership, and performance management are among the high level management concepts and considerations covered in the training and exam. It is also the most expensive certification on the list due to the type of training it requires, but those who want to work in that position may find it useful.

What is an HDI certification?

A type of certification used by those in technical support roles, such as technical customer service or desktop support, also known as the help desk, is the HDI certification. The company that offers these certifications is called HDI, and at one point, HDI stood for help desk institute. According to their needs and interests, interested parties can obtain any one, some, or all eight of the HDI certifications. The various HDI certifications, which range from entry-level to director, each correspond to a different role within technical support offices.

Career paths with an HDI certification

Here is more information on a few of those jobs since the majority of those certifications relate to positions in a support center:

Primary responsibilities: A support center team lead is a type of management expert who oversees a group of support center employees as they provide clients and customers with technical support. The salary average includes support centers, which may pay a higher wage, as well as the other industries that employ team leads.

The main responsibilities of a desktop support technician are to help customers and clients with problems involving their technology, including computers, phones, internet, and other devices. Desktop support specialists may work for a support center or for an organization to offer in-person support.

Primary responsibilities: Customer service representatives are customer support experts who may answer calls, emails, or chat messages from clients to address their issues. People interested in technical support should specifically search for positions at those types of businesses because there are many different customer service representative positions available.

A support center manager, a type of call center manager, is a management expert who oversees all of the daily operations of a support center. However, support center managers must have some understanding of the technical challenges that their desktop support specialists and customer service representatives will encounter.


How can I get HDI certificate?

The HDI Learning Center offers all HDI certification exams. These exams are given online, offering scheduling flexibility and accessibility from any internet connection. Once a student has registered for an online test, they have up to twelve weeks to take the test.

Does the HDI certification expire?

The certification is valid for two years. After receiving initial certification, your support center must pass a renewal audit every two years to keep the certification. This shows a continued dedication to the HDI Support Standard.

What is HDI DAST certification?

The primary goal of HDI’s Desktop Advanced Support Technician course is to develop the advanced skills necessary to deliver exceptional customer service and raise user, client, and enterprise productivity.

What computer certification is the most valuable?

The 15 most valuable certifications for 2021
  • Google Certified Professional Data Engineer.
  • Google Certified Professional Cloud Architect.
  • AWS Certified Solutions Architect Associate.
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Information Systems Security Professional (CISSP)

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