When interviewing an unemployment claims examiner, it’s important to ask the right questions. As the first line of defense between the claimants and the department, they are responsible for making sure unemployment benefits are correctly allocated. A well-prepared examiner can efficiently address claims and ensure those who need assistance receive the help they deserve. During the interview process, you should focus on the candidates’ ability to handle the administrative and customer service tasks associated with the position. To ensure you find the right candidate, it’s important to develop a list of questions that will target their skills and experience. This blog post will review the top interview questions to ask when evaluating an unemployment claims examiner.
Claims Examiner interview questions
Interview Questions for Claims Examiners:
Demonstrates the candidates knowledge and experience.
How would you handle a difficult claimant?
Demonstrates candidates interpersonal and communication skills.
How would you maintain consistency in evaluating damages?
Demonstrates candidates critical thinking skills.
Your most recent job will be discussed during a portion of the interview. The claims examiner may also inquire about jobs you held prior to that, up to a few years prior to the current date, if you only briefly held them. Record the dates you began and ended employment at those jobs in advance. The amount you made at those jobs, whether it was a salary or hourly pay, as well as any bonuses or additional compensation you may have received, must also be disclosed. You might need to email or fax the claims examiner a copy of your most recent pay stub if the examiner requests it.
Usually, the interview for unemployment benefits occurs soon after you’ve applied for your first week of benefits. The unemployment office anticipates that after you file, you will be actively seeking employment and will be keeping track of your efforts. Some states require you to keep them on hand to present to case workers upon request, while others ask you to provide proof of your job searches on a regular basis. Bring any evidence of previous job searches with you to the initial claim interview, just in case.
The majority of states conduct phone interviews for unemployment claims. Normally, a claims examiner will call you at a specific time, but you might also be instructed to call her office. Make sure you are available and that your phone is fully charged because examiners frequently work on multiple cases at once. This will prevent you from being disconnected mid-interview. Go somewhere quiet, and if you can, get rid of any distracting elements like kids, TVs, or loud music. The Wisconsin law firm Peterson, Berk & Cross advises interviewees to maintain their composure, be truthful and only respond to questions directly posed by the interviewers.
The application process for benefits may seem complicated or even intimidating when you’re unemployed. You will typically participate in an interview with a claims examiner who works for your state’s employment department to make sure you are eligible for unemployment. Although you might feel anxious about it, this step is essential to getting the money you need to live while looking for a new job.
Since 1997, Nicole Vulcan has worked as a journalist for The Oregonian, CareerAddict, Black Hills Woman, and other publications. She has written about parenting, fitness, and careers. Vulcan graduated from the University of Minnesota with a Bachelor of Arts degree in journalism and English. She’s been active all of her life and is working toward personal trainer certification.
Example: “I enjoy learning about new medical procedures and treatments, so I find medical claims to be the most fascinating.” I had the opportunity to work on several high-profile cases involving complicated medical conditions in my previous position as a claims examiner. It was satisfying to assist patients in receiving reimbursement for their medical expenses. ”.
This is a possible interview question to gauge your approach to conflict. They want to know that you have the empathy and people skills necessary to resolve a conflict amicably with the claimant or their employer. Try to demonstrate in your response that you can maintain composure under pressure and come up with effective solutions to problems.
Example: “When a customer called in with a question about their policy in my previous role as a claims examiner, I came across this circumstance. They claimed they should have received $500 for a claim but only got $250 instead. Further investigation revealed that the company’s policy had been altered two months before the date of the claim. The client filed the claim under the previous policy because they were not aware of the change. As I processed the remainder of the claim, I explained the new policy to them. ”.
The purpose of this question is to give the interviewer a better understanding of your interests and how they relate to the objectives of their business. Mentioning a claim handling area in which you have experience or would like to gain experience can be helpful when responding to this question.
For instance, “I begin by reviewing all of the data I have stored for a claim.” I then examine any supporting documentation or evidence for the claimant’s account. I then look over the insurance provider’s records for the same claim. In order to identify any discrepancies, I compare the two sides of the story. I will get in touch with the claimant to get their perspective once more if I discover something that doesn’t add up. ”.
On the appointment form you receive, the purpose of the interview will be listed. Please be prepared to discuss the reason for the interview. Your employer will be informed of the interview and has the right to participate if the reason for the appointment is related to your employment.
This is a thorough examination of an Unemployment Insurance claim for a randomly chosen person. Reviewing all employer records, claimant work search contacts, the reason for separation, and agency actions and records The review’s findings contribute to improving the Unemployment Insurance program. An appointment notice containing the appointment’s time, date, and place will be sent to you. Related Articles.
You are free to represent yourself, yourself at your own expense, or yourself through an attorney or non-attorney. You can ask for a postponement by calling a Reemployment Call Center if you are unable to keep the scheduled appointment or if you require additional time to prepare for the interview. You have the right to ask your employer to provide any paperwork pertaining to your eligibility for benefits. You can ask your witnesses who have firsthand knowledge of the situation to provide statements. The chance to question your own witness, present documents, and give a closing statement or summary will be available to you or your representative. Any inquiries you may have for your former employer may be directed to the agency representative, who may then, at his or her discretion, direct the inquiries to your former employer if the appointment is related to your employment.
If you have any supporting documentation, you can mail or fax it to the office listed on your scheduling notice. Ensure that all documents contain your Social Security number. Important: You must continue receiving your weekly unemployment benefits while you are awaiting your claims examiner interview. If your benefits are approved, you will receive “credit” for the weeks you claim so that you can be paid for those weeks later. Even if the claims examiner finds you to be eligible for benefits, you risk losing them if you fail to claim your weekly benefits. We will send a written determination outlining the reasons for the denial of benefits to you. You may appeal the decision, which also includes a notice of your right to do so. If accepted, benefits will be given for the weeks you have requested.
You must call a financial representative if you have any doubts about the amount of unemployment insurance benefits to which you are entitled. The representative will call you at the scheduled time. Although we’ll do our best to call you on time, there may be some delays. You have to be accessible for two hours after the appointed time. Please have your employment documentation on hand for the interview (pay stubs, W-2 forms, etc.). (for the 18 months prior to submitting your application for unemployment insurance). We may also send a request for wage and separation information to your former employer(s) for completion and return to us, if applicable. Following the financial interview, we will mail you a decision outlining the amount of benefits (if any) to which you are entitled. You should carefully review the information contained in your determination. You have the right to appeal the decision if you disagree with it. Instructions for filing an appeal are on your determination.
FAQ
How do you pass unemployment interview?
Keep Your Answers As Brief and As Relevant as Possible. You will be asked a series of brief, very specific questions during the EDD interview. Make sure that your answers are equally short and specific. Simply respond to the question “What was the reason that the employer gave you for your termination?” if it is posed to you.
What should I not say in an unemployment interview?
- Don’t repeat yourself. …
- Don’t provide irrelevant details. …
- Don’t express hostility toward your previous employer or the interviewer.
- Don’t respond with an answer that you aren’t sure of.
What is a claim examiner interview?
A claims examiner job interview is probably required if you’re looking for work in the insurance sector. You’ll be questioned during this interview about your background, your familiarity with the insurance sector, and your aptitude for dealing with customer service issues.
How do I prepare for a claim interview?
- How would you respond to a vengeful client who objects to your estimation of the damage?
- How do you manage stress? …
- How do you manage your time and stay organized? …
- What would you do if crucial information was omitted from your investigation?
