These are the top 20 resources and video content I found about troubleshooting interview questions and answers pdf. Ive created this page to highlight the most recently updated (and useful!) resources for “troubleshooting interview questions and answers pdf”. This guide was updated: 2022-06-29. If you are searching for a job, good luck on the hunt! ~ Scott from Sumry.me
TOP 20 Network Troubleshooting Interview Questions and Answers 2019 | WisdomJobs
90 examples of troubleshooting interview questions
Here are 90 examples of troubleshooting interview questions employers may ask you during an IT job interview:
Foundational questions about troubleshooting
An interviewer may ask any of these questions to understand how well you grasp the basics of troubleshooting:
Can you walk me through how you would troubleshoot problems with the internet?
I cant figure out how to delete a software program off of my computer. What should I do?
What is an audit trail and when would you use it to troubleshoot in your IT role?
How do you remove a virus from a computer?
My computer has no sound. What do you do to determine the cause and correct the issue?
An employee requests tech support for help when they get the blue screen of death on their computer. Can you explain how this happened and how to solve it?
A customer describes a recurring incident where their internet browser closes unexpectedly. What are some potential causes and what advice would you give them?
What is your process for troubleshooting errors with code strings?
How would you instruct an employee who couldnt access a shared drive file?
I cant see the display on my computer. Whats wrong and how can I solve it?
How would you instruct a customer over the phone to help them configure their new printer to their laptop?
The Wi-Fi is out at your office. What steps do you take to resolve the issue?
What do you do if an important file is too large to download?
What is a DNS server and how would you troubleshoot issues with a DNS server?
Can you explain the reasoning why someone wouldnt be able to telnet to a router?
When would you use a router vs. a switch?
At what point in the troubleshooting process do you determine a customer needs a new device?
How would you troubleshoot issues with cross crimping vs. straight crimping?
What is BIOS and how does it affect a computer device?
How would you recover a computer hard drive?
What does disk error mean and what would you do in response to this message?
What would you advise to someone who experiences overheating with their computer?
Is there a way to recover data from a dead computer?
How would you go about troubleshooting issues with a parallel installation?
How would you instruct a customer to install a child domain on their computer?
When would you use a normal backup vs. a differential backup?
When would you use an incremental backup vs. a copy backup?
How would you go about troubleshooting problems with a computers operating system?
What should you do immediately if your computer gets a virus?
What should someone do if a USB port on their computer stops working?
How would you clean a computer fan? And when would you do so?
Your computer says it doesnt have enough space left on it, but it still has 4GB. What could this mean?
Your computer keeps crashing before properly loading the home screen. What do you do first?
My computer home screen displays for a moment before going black. Whats going on and how do I fix it?
What steps do you take when a keyboard doesnt produce the correct letters on screen?
How do you test memory on a computer?
A message popped up on my computer saying to check disk options. What do I do?
Im having trouble transferring pictures and videos from my phone onto my computer. What should I do?
My laptop wont connect to my monitor anymore. What are some possible causes of this?
I cant turn my computer on, no matter how many times I try. Whats happening?
My keyboard wont let me type. How would you troubleshoot this situation and determine a solution?
What are troubleshooting interview questions?
Troubleshooting interview questions are those that employers use to gauge a candidates technical skills and experience. Employers typically use these questions when interviewing candidates for information technology jobs, as these roles require individuals to problem-solve and determine the cause of errors in computer hardware devices or software programs.
What is active directory?
Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers or external hard drives.
What are the layers of the OSI reference model?
There are 7 OSI layers: 1) Physical Layer, 2) Data Link Layer, 3) Network Layer, 4) Transport Layer, 5) Session Layer, 6) Presentation Layer, and 7) Application Layer.
What is DHCP and what it is used for?
DHCP stands for dynamic host configuration protocol. It is used to allocate IP addresses to a large number of the computer system in a network. It helps in managing a large number of IP’s very easily.
FAQ
How do you answer troubleshooting interview questions?
This is only one example of howwhy these questions should be asked first. But what are your top 5 questions? …
What did you do?
No really, what did you do?
Can I have the error message?
Can I have the REAL error message, not what you THINK it says?
You tried to do WHAT?
What are your top 5 troubleshooting questions?
9.2 General Steps to Troubleshoot an Issue
Identify the symptom: Identify the Type of Issue. Find the problem area. …
Eliminate non-issues: Make sure the correct patches, drivers, and operating systems are installed. …
Find the cause: Check for typical causes in the area. …
Find the fix: Find a possible workaround.
What are the types of troubleshooting?
Here we will explore the different kinds of troubleshooting steps and the tools we use for fault detection and closure of the same.
