Lowe's Home Improvement Store Manager Interview Questions

“I am a dedicated, efficient and hard-working employee who not only loves being at work, but who also gets great job satisfaction from achieving difficult targets and tasks. I have been working towards becoming a Store Manager for some time, and having read the person specification, I feel strongly I will be able to perform the role to a high standard. The key skills, qualities and experience I have include an ability to deliver outstanding customer service, an efficient approach to working, and also strong managerial abilities that will ensure those people who are working within the store team, all strive towards meeting our sales and customer service objectives. I want to become a Store Manager in particular with your company because I feel strongly I will be successful in the role and help you to meet your organization aims and objectives.”

“The main reason I have applied to work for your company as a Store Manager is primarily down to the excellent customer service you offer your customers. I am a firm believer that, if customer service is carried out properly and to the right standards, a store will not only meet its sales objectives, but it will also have a long and prosperous future. If I am successful, I plan to stay with your company for many years to come as a Store manager, and believe the values and ethics you abide by will be a solid basis for me to grow, thrive and succeed within the role. I would feel proud to become a Store Manager for your company, and if you employ me within the role, I think you will be impressed with my high standards and my positive attitude to everything I do.”

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STORE MANAGER Interview Questions & Answers! (How To Become A Store Manager)

Interviews for Top Jobs at Lowe’s Home Improvement

Store Manager Interview

Application

I interviewed at Lowe’s Home Improvement (Chicago, IL)

Interview

I was contacted by their recruiter for an interview. She cancelled due to a “shift in priorities” and said she would contact me on Monday to reschedule. When she did not I reached out to her but have never heard back.Candidates are not only the future of a company…they are customers and should be treated with the same respect from recruiters that we expect associates to treat customers in the store.

Interview Questions

My question: Why aren’t recruiters held to the same standards?

Store Manager Interview

Application

The process took 6 months. I interviewed at Lowe’s Home Improvement

Interview

LONG. from start to finish it took about 6 months. I eventually turned down the offer. I interviewed with 6 people via Zoom. Great company but process took too long.

Interview Questions

Tell me about your retail experience?

Store Manager Interview

Application

I applied through a recruiter. The process took 3 weeks. I interviewed at Lowe’s Home Improvement (Dallas, NC) in Dec 2019

Interview

Start with talent acquisition then to DM then to RVP. Long process. Starts with phone screen then moving to DM. Process takes weeks. Ask behavior type questions. Be prepared with examples.

Interview Questions

Situational questions

How candidates received their first interview at Lowe’s Home Improvement

They were a new store coming into the community and were looking to hire. I have been with them since they opened in Kingsland

Shared on September 24, 2019 – Department Manager – Kingsland, GA
Looking to make a change and had a friend that worked there.

Shared on March 5, 2018 – Department Manager – Lancaster ohio
Walked in and requested a meeting with HR manager.

Shared on February 20, 2017 – Department Manager – Leander, TX

What candidates say about the interview process at Lowe’s Home Improvement

It was general asking questions in regards to how you handle situations

Shared on February 21, 2017 – Department Manager – Mt. Olive, NJ

What advice do candidates give for interviewing at Lowe’s Home Improvement

Ask what shift you will be working

Shared on December 28, 2019 – Department Manager – Pensacola
Address the question, give an situation where it relates and finish with resolution of each question. Ei- “Tell me about a time when you dealt with an upset customer.”

Shared on August 21, 2019 – Department Manager – Victoria, TX
Know that they don’t care about you!

Shared on January 10, 2018 – Depart. Mngr, Sales Spec Appliances Millwork Tools – Kansas City, KS

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Example Answers And Common Interview Questions At Lowe’s

Tell Me About Yourself. The purpose of an interview is to get to know a strong candidate better. To do this, an interviewer will ask you to describe yourself broadly. Giving a satisfactory answer will mean talking about your professional and personal experiences. Answer

“I am a Californian native who’s been working in retail sales since I graduated from high school. I enjoy sales because I like spending my days helping people solve their purchasing dilemmas. Outside of work, I spend my time doing long-distance swimming.”

What Can You Tell Me About Lowe’s? Interviewers will put forth questions like this one to test out how familiar you are with the company. Prior research you’ve done into the Lowe’s brand will help you appear more prepared when asked this question. Answer

“Lowe’s is a company based in America and Canada that sells home improvement products, like paint and kitchenware. It was founded in 1946, and since then has committed to values of teamwork, respect, and helping customers.”

How Do You Keep Yourself Motivated When Doing Tasks At Work? Associate positions at bigger corporations like Lowe’s can sometimes involve doing tedious tasks. A hiring manager will use questions like this to decipher your capability to work independently and accomplish monotonous responsibilities. Answer

“My biggest motivation to get big and small tasks done at work is knowing that my co-workers and supervisor are relying on me. Even when doing tedious tasks, I don’t like to let my work team down.”

What Relevant Work Experience Do You Have? Even though a Lowe’s interviewer has probably read through your experience points on your resume, they’ll look for more detail in an interview. Answer

“While I’ve never worked at a Lowe’s location before, I have had previous experience handling customer needs. I’ve worked at a grocery store and a restaurant. Both roles heavily depended on providing great customer service. Additionally, I’ve done home improvement projects in the past, which puts me in a strong position to offer advice to customers looking to purchase supplies.”

Why Do You Want To Work At Lowe’s? An interviewer will use this question to see how well a candidate knows Lowe’s as a company and the details of the open position. An applicant who articulates relevant reasons for wanting the job will impress a recruiter with their knowledge. Answer

“Lowe’s helps people make their homes better and more comfortable. I think this is an important mission because a person’s home impacts their well-being. I want to work as a sales associate at Lowe’s to help in this mission towards home improvement.”

How Would You Define Great Customer Service? A big part of the Lowe’s brand is providing excellent customer service to people making home improvements. That leads them to look for candidates who display great customer service potential in the interview stage. Answer

“I think that great customer service is defined by how the customer feels leaving the interaction. If they leave feeling satisfied and that they’ve made the best purchasing decision, it was successful customer service. A positive customer experience means great service.”

Tell Me About A Time You Solved A Problem At Work. Problem-solvers are in high demand when it comes to the kind of employees that Lowe’s hires. An interviewer will ask you about a time you’ve solved a problem in the past to understand your skills in this area. Answer

“I used to work as a manager at an upscale restaurant with a large staff. We were having an issue with maintaining income during the slow season, so I suggested that we start catering to small parties during those months. They implemented the idea, and we saw huge profit improvements during normally slow times of the year.”

How Would You Deal With A Difficult Customer? Anyone who worked in a service job knows that you’ll come across a difficult customer or two, which can be stressful. A recruiter will ask situational questions about challenging customers to assess how you may handle it when you’re working. Answer

“Anger often comes from a place of misunderstanding. Based on that, I think the best way to deal with a difficult customer is to have a problem-solving and professional attitude. Focusing less on the customer’s anger or irrationality, and more on what I can do to solve their problem and improve their experience.”

How Would You Figure Out What A Customer Needs If They Don’t Know The Name Of An Item? It’s common for customers to go into a store like Lowe’s looking for advice about a particular item from the description. Some people may not even know what they’re looking for at all. Expect a question or two about how you’ll handle confused customer situations. Answer

“If a customer needed help finding an item that they didn’t know the name of, I’d first ask them what they do know about the product. For example, what area of the home it involves, and what their intended project is. From this information, I should be able to gather where we could start looking. If I couldn’t figure out what the item was, I’d turn to a supervisor’s expertise for help.”

What’s Your Best Quality? Employers like to know how you view yourself and your strengths. To answer this question well, keep the quality relevant to something that will help you be successful on the job. Answer

“My best quality is that I always remain calm under pressure. I think this helps me as a customer service associate because I always act professional, even in tough circumstances.”

What Would You Do If A Supervisor Asked You To Complete An Unsafe Task? Home improvement stores like Lowe’s have a lot of potential outlets for danger. Employee injury due to unsafe work is a significant risk for corporations. Interviewers ask situational questions like this to determine how you’ll behave as an employee. Answer

“If my manager asked me to complete an unsafe task, I would ask them for clarity to make sure I understand the job correctly. If I decided that the task was unsafe after discussion, I’d tell my supervisor how I felt and attempt to offer suggestions for other ways to handle the task.”

Tell Me About A Time You’ve Faced Conflict With A Co-Worker. Every employee has to deal with conflict to some degree. A hiring manager asks questions about how you’ve handled this in the past to see how you would deal with it if they hired you to work for the Lowe’s team. Answer

“At my last job, I was scheduled to work before a co-worker who was constantly showing up late. They often worked right after me, so I was staying past my shift to accommodate their lateness. I chose to have a private conversation with the co-worker in which I explained how their punctuality was affecting my schedule. They completely understood, apologized, and fixed their behavior in the future.”

What Is Your Availability? Having a flexible schedule is crucial to landing a position at Lowe’s, especially around the busy season. However, you should still be realistic about how much and when you can work. Answer

“I am available to work full-time, any shifts Monday-Friday. I would be willing to take on holiday shifts as well, but I can’t work on the weekends.”

Are You Familiar With Point Of Sale (POS) Systems? If you’re interviewing for a cashier position, having a level of familiarity with Point Of Sale systems can be critical to success on the job. Lowe’s may be willing to train the right candidate in this department, so be honest. Answer

“Yes, I am familiar with POS systems. I worked at a grocery store where I had to use a Point Of Sale system daily.”

Who Are Lowe’s Competitors? An interviewer may ask you who Lowe’s competitors are to get a sense of how familiar you are with their market demographic. Some Examples Of Lowe’s Competitor’s Include:

Walmart

The Home Depot

Target

Answer

“Some examples of Lowe’s competitors that come to mind are The Home Depot and Costco.”

Why Did You Leave Your Last Position? Talking about your departure from a previous position can be intimidating, but providing a strong answer will improve your chances of landing the job. You want to discuss leaving your last position strategically, but honestly, because the hiring manager can contact your former job for more information. Answer

“I worked in my last position for three years as a cashier. I learned a lot in that time, but it was time to move on to a new opportunity with more room for growth. I left on good terms after putting in a two-week notice.”

Do You Have Experience With “Do-It-Yourself” Projects? Since Lowe’s mainly supplies tools and materials for home improvement DIY projects, they’ll ask if you’ve done anything like this before. Having experience in these kinds of projects won’t be required for a job at Lowe’s, but it will probably make you a more competitive candidate. Answer

“I do have some experience with DIY projects. Specifically, I’ve redone the floors in my parent’s old home. It took about a month and was a long-haul project, but it turned out beautifully. Plus, it was a fun experience.”

Why Should We Hire You To Work At Lowe’s? Most companies will ask some variation of why the candidate thinks they should be hired for the position. The purpose of the question is to assess the applicant’s self-awareness, confidence, and ability to pitch themselves impressively. Answer

“I should be hired for the sales associate position at Lowe’s because I have prior experience in how to give customers the best experience possible. I’ve worked in several customer service positions and have been a problem-solver in all of them. I’m a positive employee whose fun to work with and productively makes sales. I think these qualities would make me an asset to Lowe’s as an employee.”

Tell Me About A Customer Service Mistake You’ve Made? Being a successful employee at Lowe’s is all about the customer. An interviewer will ask about your past mistakes in customer service to learn more about how you’ve improved since then. Answer

“In a former position, I was working as a cashier for a clothing store. A woman’s card was being declined, and she was very rude to me about it. I made the mistake of giving her an attitude, which reflects poorly on me as an employee. It taught me to stay calm and professional when dealing with customer conflict.”

Do You Have Any Questions For Me? At the end of almost any interview you attend, the hiring manager will ask if you have any questions for them about the company or position. Use this as an opportunity to tie up any loose ends when it comes to your understanding of the job. Examples Of Questions To Ask At The End Of A Lowe’s Interview Include:

What’s the company culture like at Lowe’s?

Can you tell me more about the daily responsibilities of this position?

Who would I be reporting to in this position?

What are the essential soft skills for this role?

How have employees succeeded in this position at Lowe’s in the past?

Do you think I’m qualified to fulfill the responsibilities of this role?

Looking for a job at Lowe’s? These position are hiring now near you:

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FAQ

What are the questions asked for store manager interview?

5 Retail Store Manager Interview Questions & Answers

How would you handle a difficult employee, or how would you handle an employee who is struggling?
How do you train new employees?
What would you do if there was a shift that was understaffed?
What is your knowledge of our store’s products?

What questions does Lowes ask you on the interview?

Lowe’s Interview Questions

1) Tell me about yourself? …
2) What can you tell us about Lowe’s? …
3) Why do you want to work for Lowe’s? …
4) Tell us about your work history? …
5) What is your greatest strength? …
6) What is your greatest weakness? …
7) Where do you see yourself in 5 years?

Is Lowes hard to get hired?

The company receives around 400,000 job applications a year, but hires a little over 20,000 people. In other words, getting a job at Lowe’s is difficult, especially due to the candidate assessment process and the in-person interview.

What should I bring to an interview at Lowes?

Khakis, slacks, nice shoes, good hygiene, button down dress attire shirt, knee length skirt.. I recommend professional attire such as a business suit or at minimum a shirt and tie with a pair of slacks.

Lowe’s store manager interview questions

STORE MANAGER Interview Questions & Answers! (How To Become A Store Manager)

Interviews for Top Jobs at Lowe’s Home Improvement

Store Manager Interview

Store Manager Interview

Store Manager Interview

How candidates received their first interview at Lowe’s Home Improvement

What candidates say about the interview process at Lowe’s Home Improvement

What advice do candidates give for interviewing at Lowe’s Home Improvement

Example Answers And Common Interview Questions At Lowe’s

Get Our Job Interview Questions & Answers Cheat Sheet!

FAQ

Leave a Reply Cancel reply

Lowe’s store manager interview questions

STORE MANAGER Interview Questions & Answers! (How To Become A Store Manager)

Interviews for Top Jobs at Lowe’s Home Improvement

Store Manager Interview

Store Manager Interview

Store Manager Interview

How candidates received their first interview at Lowe’s Home Improvement

What candidates say about the interview process at Lowe’s Home Improvement

What advice do candidates give for interviewing at Lowe’s Home Improvement

Example Answers And Common Interview Questions At Lowe’s

Get Our Job Interview Questions & Answers Cheat Sheet!

FAQ

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