The Town of Cary makes it quick and easy for residents and businesses to pay their utility bills through convenient online payment options
Cary utility customers can manage accounts and make secure online payments for water, sewer, garbage, recycling, and stormwater services.
Online Account Management
The Town of Cary provides an online customer portal to manage your utility account and make payments. To access it:
- Go to www.carync.gov
- Hover over “Pay” and click on “Utility Bill”
- Click “Pay Utility Bill Online”
First-time users will need to register for an online account You’ll need your utility account number and an email address.
Through the portal you can:
- View current and past bills
- Make one-time payments
- Set up recurring auto-pay
- Go paperless with e-bills
- Check payment history
- Update account information
Online payments can be made by credit card, debit card, or e-check with no fees.
Pay By Phone
Call 919-469-4090 to use Cary’s automated pay by phone system. You’ll need to enter your utility account number and follow the prompts.
Phone payments can be made by credit/debit card or e-check. The system is available 24/7 for added convenience.
Pay By Mail
Utility payments can be mailed with your bill stub to:
Town of Cary
PO Box 8005
Cary, NC 27512
Include your account number on checks or money orders and allow 5 business days for delivery.
Pay In Person
You can pay your Cary utility bill in person at:
Town of Cary Utility Billing Office
316 N Academy Street
Cary, NC 27513
Office hours are Monday-Friday 8am-5pm. A drop box is also available for after-hours payment drop off.
Auto-Pay and Paperless Billing
For the most convenient option, enroll in auto-pay through the online portal to have your utility bill paid automatically each month on the due date. You can also go paperless by switching to electronic billing.
Payment Assistance
If you are struggling financially, Cary offers payment assistance programs:
-
Carying Caring Fund – Provides aid for utility bills to qualified residents based on need.
-
State Energy Assistance Programs – LIHEAP and Crisis Intervention Program can help pay utility bills for eligible applicants.
Contact the Cary Utility Billing Office to learn more about available utility bill assistance.
Avoid Late Fees
Town of Cary utility bills are due by the 4th of each month. A 10% penalty is applied to past due balances.
Avoid late fees and potential service disruption by paying your bill on time through Cary’s secure online portal, phone system, auto-pay, mail, or in-person options. Keep your utility account in good standing.
The Town of Cary offers fast, simple ways to pay your utility bill online or by phone. Take advantage of these convenient options to pay each monthly bill hassle-free.
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How do I contact town of Cary?
The department’s public window is open from 8:30 a. m. to 5 p. m. , Monday through Friday, for residents to inquire about services or pay their bills. Residents can also contact the department by phone at 919-469-4050 or by email at feedback@townofcary. org. For after-hours emergencies, residents can call 311 or (919) 469-4000.
What services does Cary utility billing offer?
Information about community services, events, and local government. Residents of Cary, North Carolina can get water, sewer, and garbage services from Cary Utility Billing. For residential service, you can apply online, pay over the phone or in person, or use the automated phone system for bill questions and customer service.
What services does the Cary Water Services Department provide?
The Cary Water Services Department in Cary, North Carolina, collects trash, handles sewers, and provides other important services to the community. The department’s public window is open from 8:30 a. m. to 5 p. m. , Monday through Friday, for residents to inquire about services or pay their bills.
How do I contact Cary utility?
Call 311 or (919) 469-4000. The Town’s billing system is backed up overnight from 1 to 3 a. m. During this maintenance window, Cary utility customers will be unable to access their online accounts.
How do I contact the Cary Police Department?
Residents can also contact the department by phone at 919-469-4050 or by email at feedback@townofcary. org. For after-hours emergencies, residents can call 311 or (919) 469-4000. Users can make an account to easily access their Cary service requests, look at old requests, and send new requests.
How do I contact Cary community services?
For after-hours emergencies, residents can call 311 or (919) 469-4000. Users can make an account to easily access their Cary service requests, look at old requests, and send new requests. Information about community services, events, and local government.
