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Getting hired at a top company like Telus International is no easy feat With thousands of applicants competing for a limited number of positions, you need to stand out during the interview process This means properly preparing for and acing the most common Telus International interview questions.
In this comprehensive guide, we’ll explore the top 10 Telus International interview questions, provide sample answers, and offer tips on how to impress your interviewers.
Overview of Telus International
Telus International is a leading global provider of omnichannel customer experience and digital solutions. They partner with some of the world’s most disruptive and innovative brands to create meaningful connections between companies and their customers.
With over 50,000 employees working across 25 countries, Telus International handles 50+ languages and dialects. They are constantly looking for top talent to join their team of customer service professionals, content moderators, AI trainers, and more
Landing a job at Telus International means becoming part of an inclusive, socially responsible company with tremendous opportunities for growth and development. But first, you have to make it through the interview.
Most Frequent Telus International Interview Questions
Based on insider information from current employees and online reviews, here are the 10 most common Telus International interview questions:
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Why do you want to work for Telus International?
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How would you handle an angry or upset customer?
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Tell me about a time you went above and beyond for a customer.
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What are your strengths and weaknesses?
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How do you evaluate the quality/accuracy of online content?
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How do you prioritize when handling multiple requests?
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Have you handled sensitive/offensive online content before?
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What do you know about our company’s values and mission?
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Where do you see yourself in 5 years?
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Do you have any questions for me?
Let’s explore each of these popular interview questions in more detail.
Answering the Top Telus International Interview Questions
When answering these common Telus International interview questions, you need to demonstrate your customer service skills, critical thinking abilities, and alignment with the company’s values. Here are some tips and sample responses for each question:
Why do you want to work for Telus International?
Tips: Show your enthusiasm for the company and the role. Talk about how your skills make you a great fit.
Sample Answer: I’m very interested in working for Telus International because of your stellar reputation for customer service and inclusive company culture. With my background in customer support and digital marketing, I think I would thrive in this fast-paced, innovative environment. I’m especially drawn to your mission of creating meaningful connections worldwide. My communication and problem-solving skills make me confident I can help Telus continue delivering amazing experiences.
How would you handle an angry or upset customer?
Tips: Demonstrate empathy, conflict resolution skills, and commitment to customer satisfaction.
Sample Answer: When facing an angry customer, I would first listen calmly to understand why they are upset. I’d apologize for their frustration and do my best to see things from their perspective. Next, I would focus on finding a mutually beneficial solution, whether that means resolving their issue promptly or escalating it to a supervisor if needed. Throughout the process, I would maintain a friendly, understanding tone and follow up to ensure their satisfaction.
Tell me about a time you went above and beyond for a customer.
Tips: Share a specific example that shows your dedication to customer service. Focus on the positive outcome.
Sample Answer: One time a customer was having login issues on our website close to a big deadline, so I stayed late to help troubleshoot the problem with our IT department. By working closely together, we identified the bug causing the issue and resolved it, allowing the relieved customer to successfully submit their work on time. It made me feel great to go the extra mile to help them.
What are your strengths and weaknesses?
Tips: Discuss strengths relevant to the role. Choose a minor weakness and share how you improved it.
Sample Answer: I’m an excellent communicator and very empathetic, which helps me connect with customers in a genuine way. I’m also highly organized and comfortable working under pressure. In terms of weaknesses, I used to struggle with time management. However, I took a course on productivity tools and implemented daily planning habits that have really helped boost my efficiency.
How do you evaluate the quality/accuracy of online content?
Tips: Show your attention to detail. Discuss strategies for assessing credibility and relevance.
Sample Answer: When evaluating online content, I carefully review sources cited to gauge credibility and read through the information thoroughly to catch any inaccuracies. I also make sure the content directly answers the initial query rather than going off on tangents. Additionally, I check that it is written coherently in a professional tone and provides value to readers by teaching them something new. These strategies allow me to ensure quality, accurate content.
How do you prioritize when handling multiple requests?
Tips: Discuss urgency vs. importance. Share organizational strategies.
Sample Answer: When juggling multiple requests, I quickly evaluate urgency and importance to prioritize tasks. I utilize to-do lists and schedule time for working through items based on priority level. For example, a customer waiting for assistance would take precedence over filing paperwork. But I make sure important yet less urgent tasks still get done in a timely manner through dedicated time slots. This balanced approach allows me to address critical issues immediately while also accomplishing other tasks.
Have you handled sensitive/offensive online content before?
Tips: Share professional strategies for addressing inappropriate content. Demonstrate understanding of content policies.
Sample Answer: Yes, as a social media moderator I have encountered sensitive or offensive content. When this happens, I immediately flag or remove the content per our policies to prevent harm. I document details thoroughly for reporting. If appropriate, I may message the user privately to educate on why that content violated our guidelines. Handling inappropriate content quickly and professionally while adhering to procedures is essential for online safety.
What do you know about our company’s values and mission?
Tips: Visit their website and be prepared to discuss their core values. Show enthusiasm.
Sample Answer: From my research, I know Telus International is guided by values like diversity, integrity, continuous learning, and corporate citizenship. Your mission is to help clients strengthen connections with customers through your digital solutions. I’m excited by your commitment to social impact through community service initiatives. Your values perfectly align with my own principles.
Where do you see yourself in 5 years?
Tips: Discuss desire for growth at the company. Share relevant goals.
Sample Answer: In 5 years, after gaining experience in customer support, I hope to move into a training or team leadership role here at Telus International. I’m very motivated to continue developing my skills and see myself being a top performer who mentors new hires. I’m committed to growing my career at Telus.
Do you have any questions for me?
Tips: Ask smart questions that show interest and enthusiasm.
Sample Questions:
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What do you enjoy most about working for Telus International?
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How would you describe the culture on your team?
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What qualities make someone successful in this role?
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What training opportunities are available for new hires?
General Tips for Acing Your Telus International Interview
Beyond preparing answers for the most common questions, here are some general tips for impressing your Telus International interviewers:
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Research the company – Learn about their products, values, culture, and recent news. This shows commitment.
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Practice and memorize your answers – Rehearse aloud to polish your responses. Memorize key points rather than sounding scripted.
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Show enthusiasm – Express genuine interest and passion for the company and position. Energy is contagious.
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Ask thoughtful questions – Inquiries show you’re engaged and want to learn more. Jot some down beforehand.
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Watch your body language – Maintain eye contact and confident (not slouched) posture. This projects professionalism.
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Follow up – Email thank you notes to reiterate your interest and appreciate their time.
With thorough preparation using the tips and sample answers provided, you’ll be ready to take on the top Telus International interview questions. Show them you have what it takes to join their world-class team of customer experience experts. The effort you put in now can pay off tremendously with landing your dream role. You’ve got this!
Telus Interview Questions and Answers
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Telus international hiring team Interview questions and answers
FAQ
Why do you want to join TELUS International?
Is IT hard to get hired at Telus?
How is the interview process at Telus?
How do I prepare for an international interview?
What questions will be asked during a Telus interview?
TELUS International is a Canadian telecommunications company, and if you’re interviewing for a position with them, you can expect to be asked questions about your experience with telecommunications, your knowledge of TELUS International’s products and services, and your goals for the future.
What was the interview process like at TELUS International?
I interviewed at TELUS International (Toronto, ON) Made it to the first round interview which was a call. Interview was scheduled via a call. Questions were behavioural with one market sizing case at the end. Includes typical questions such as tell me about yourself and why Telus.
How did you interview at TELUS International (Noida)?
I interviewed at TELUS International (Noida) Two rounds in total. One with Team leader and second with manger. Quite easy interview questions. Just basic ones to gauge your experience and interest. Managerial round was more like a conversation to get you acquainted to the company’s norms and culture. Have you ever worked as a recruiter before?
How long does it take to get hired at TELUS International?
I interviewed at TELUS International (Noida) There were 3 4 rounds , consisting of versant test. You just have to possess good communication skills and it is quite interview process takes one day . We have to wok in night shift and the salary is pretty low. Is it hard to get hired at TELUS International?
