Paying your utilities bill is a necessary evil that comes around each month. While writing a check and mailing it in is one option nowadays most people prefer the speed and convenience of paying bills online.
Sun Prairie Utilities makes it easy to set up and manage online bill pay Their website, myaccount.sunprairieutilitiescom, allows customers to quickly view their account balance, make a payment, set up autopay and more.
In this article, we’ll walk through everything you need to know about paying your Sun Prairie Utilities bill online.
Benefits of Paying Your Utilities Bill Online
There are many advantages to paying your Sun Prairie Utilities bill electronically rather than via paper check:
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It’s fast – Make a payment instantly anytime, day or night. No need to wait for the mail.
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It’s secure – Sun Prairie Utilities uses industry-standard encryption to keep your financial information safe
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It’s convenient – Pay on your computer, tablet or mobile device in just a few clicks.
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Saves money – Avoid late fees by paying on time without the delay of mailing a paper check.
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Access payment history – View up to 24 months of payment history on the website.
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Provides notifications – Get email reminders when your bill is ready and due.
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Gives control – Manage autopay settings and payment methods.
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Helps budgeting – Seeing your up-to-date account balance helps you stay on top of what you owe.
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Eco-friendly – Going paperless reduces waste and clutter.
As you can see, managing your account and making payments online is beneficial in many ways.
How to Sign Up for an Online Account
Signing up for online bill pay with Sun Prairie Utilities is simple and takes less than 5 minutes. Just have your account number handy.
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Click “Create an Account” in the top menu.
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Enter your account number and email address.
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Create a password and security question.
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Agree to the terms of use and click “Create Account”.
Once your account is created, you can start using online bill pay right away.
If you ever forget your password, you can reset it through the “Forgot your Password” link on the login page.
Making a One-Time Payment
When you receive a bill from Sun Prairie Utilities, paying it is quick and easy:
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Login to your account at myaccount.sunprairieutilities.com.
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The overview page shows your current balance due. Click “Make Payment” to start the payment process.
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Enter the payment amount. This will likely be the “Current Charges” amount shown on the overview page.
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Enter your credit/debit card or bank account information if not already on file.
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Review payment details and click “Continue” to confirm.
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The confirmation page displays your payment details and provides a receipt number.
Your account balance and payment history will update instantly to reflect the payment. It’s that quick!
Setting Up Autopay
For maximum convenience, you can enable autopay to have your bill paid automatically each month.
To set up autopay:
- Go to the overview page and click “Autopay Program”.
- Select whether you want payments to be made from your card or bank account.
- Choose the day each month that you want payments to be made.
- Enable text and/or email alerts to be notified when a payment is processed.
- Click “Submit” to activate autopay.
Now your Sun Prairie Utilities bills will be paid on their own each month! Autopay gives peace of mind knowing late fees will be avoided.
You can cancel or edit autopay anytime through the website. Just go back into the “Autopay Program” section.
Managing Payment Methods
Under the “My Profile” section you can manage your payment methods for online bill pay:
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Add credit/debit card – Enter your card details to use it for making one-time payments or setting up autopay.
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Add bank account – Connect your checking or savings account to make payments directly from your bank.
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Edit/delete – Update the expiration date for an existing card or remove a payment method you no longer want to use.
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Make primary – Choose which method should be used by default for payments.
Storing your payment information for easy access makes paying your bill even simpler.
Account Management Features
In addition to online bill pay, your Sun Prairie Utilities account offers many other useful features:
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Paperless billing – Reduce clutter by receiving bills electronically.
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Usage history – View charts of your past electric, water and natural gas usage.
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Alert settings – Customize bill due, payment confirmation and other email or text alerts.
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Service requests – Submit meter access issues, billing questions and more.
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Rate analysis – See how your current electric rate compares with other options.
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Rebates – Apply for rebates on energy efficient appliances and products.
Take advantage of these options to get the most out of your online account!
Accessing via Mobile Device
The Sun Prairie Utilities website is mobile-friendly, allowing you to manage your account on the go:
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Use your smartphone or tablet’s browser to visit myaccount.sunprairieutilities.com.
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The website will automatically adapt for optimal viewing on your device’s screen size.
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Make payments, update account settings, view your usage – all the key features are accessible.
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For added convenience, you can even add the website to your mobile device’s home screen.
With mobile access, you can stay on top of your utility account no matter where you are.
Contacting Customer Service
While the Sun Prairie Utilities website and mobile app make managing your account easy, you can also get assistance from their customer service team:
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By phone – Call 651-757-4200 Monday through Friday from 7:30am to 4:30pm.
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Email – Email [email protected] for billing questions and support.
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In-person – Visit the utility billing office in St Paul at 888 N Rice St.
Their team can help with issues like billing disputes, moving your service, payment arrangements and more.
Avoiding Scams and Protecting Your Information
Unfortunately, scammers sometimes target utility customers and attempt to steal personal and financial information.
Be cautious of:
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Calls or emails claiming you have an unpaid balance or your service will be disconnected if you don’t make an immediate payment. Hang up and call Sun Prairie Utilities directly at the number on your bill.
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Requests for prepaid debit cards or other unusual payment methods. Sun Prairie Utilities will only request established payment options like bank transfers and major credit/debit cards.
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Links to special promotions asking for account information. Go directly to myaccount.sunprairieutilities.com to avoid phishing sites.
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Visits from someone claiming to be from the utility who asks to enter your home or access utility equipment inside or outside. Verify identities with photo IDs before allowing entry.
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Pressure to provide Social Security numbers, bank account details or other sensitive data. The utility will not call and randomly ask for this information.
Keeping your username, password and account number protected ensures no one can fraudulently access your account. Contact Sun Prairie Utilities immediately if you suspect any suspicious activity.
Paying your Sun Prairie Utilities bill online through myaccount.sunprairieutilities.com provides significant benefits compared to traditional paper bills and checks.
From the convenience of paying instantly 24/7 to saving money on late fees, going paperless streamlines the bill paying process.
Setting up autopay provides the ultimate hands-off experience where bills are paid automatically each month.
Take advantage of all the account management features available through the desktop website or mobile app. Understanding your usage and controlling account alerts helps you stay in control of monthly costs.
By following security best practices, you can feel confident keeping your utility account safe from scammers looking to take advantage.
Stop wasting time and money on paper bills and enroll in Sun Prairie Utilities online bill pay today!
Virtual walkthrough of Sun Prairie Utilities’ new facility
How can I pay my Sun Prairie utility bill?
Most major banks offer ACH direct debit, which lets you pay your Sun Prairie utility bill right away by logging in to online banking. The service is provided as a convenience by the City of Sun Prairie and incurs a $5. 50 flat fee. When making a payment, use Sun Prairie’s jurisdiction code 5808.
How do I contact Sun Prairie utilities?
Please contact our office with questions or comments regarding your billing, electrical service, or water service. If you need a translator who speaks Hmong, please email us at information@myspu. org and set up an appointment. Sun Prairie Utilities is conveniently located at 125 West Main Street in downtown Sun Prairie.
Does Sun Prairie pay for electricity?
Ultimately, you pay only for the amount of energy actually used. Sun Prairie Utilities takes care of the electric grid that serves people in and around the City of Sun Prairie. Our electric utility staff is responsible for maintaining five substations with current capacity of over 118 megawatts.
Where is Sun Prairie utilities located?
Sun Prairie Utilities is conveniently located at 125 West Main Street in downtown Sun Prairie. If you want to send a secure email, you can use our secure messaging portal: click here. These are the main companies in Sun Prairie that offer phone, internet, and TV service: TDS (888) 233-0001 Charter Spectrum (844) 321-3950
How do I create a Sun Prairie utility account?
You can create a new account on the Sun Prairie Utilities website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account .
What does Sun Prairie utilities do?
The electric distribution system that serves people in and around the City of Sun Prairie is taken care of by Sun Prairie Utilities. Our electric utility staff is responsible for maintaining five substations with current capacity of over 118 megawatts. It is the goal of Sun Prairie Utilities to read every meter every month.
