Bill.com provides cloud-based bill payment services to businesses to simplify their accounts payable and receivable workflows. If your business currently uses Bill.com for bill payment but needs to cancel or temporarily suspend service, there are a few steps you need to take.
This guide explains how to fully close your Billcom account if your business no longer needs their service We also cover how to temporarily inactivate your account if you just need to pause service for a period of time.
Closing Your Bill.com Account Permanently
To fully cancel and close your Bill.com account, follow these steps:
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Log into your Billcom account dashboard and click Settings in the top menu
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Under Account Settings click Manage Account.
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On the Manage Account page, click Close Account.
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On the Close Account confirmation page, select a reason for closing from the dropdown menu.
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Check the box to confirm you have downloaded any needed transaction history.
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Click Submit to complete the account closure process.
Once submitted, your Bill.com account will be closed immediately. You will no longer be able to log into the account or access any data. Make sure to download all transaction history you may need for records before closing.
If your business is instead switching bill pay providers, be sure to redirect any connected bank accounts, sync contacts, and change payment source info with vendors.
Important Closure Notes
Keep these key points in mind when closing your Bill.com account:
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Any remaining account balance will be refunded to you within 7-10 business days.
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Scheduled payments and reminders will be cancelled. Contact vendors directly regarding any pending payments.
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Your account data and history will no longer be accessible. Make sure to download reports before closure.
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Verify any linked bank account, credit card, and digital wallet connections are removed to avoid erroneous charges.
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Your account email will be unlinked but Bill.com may still have contacts on file they will reach out to.
Temporarily Deactivating Your Account
If you just need to temporarily pause your Bill.com service, you can deactivate your account instead of fully closing it. To deactivate:
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Go to Account Settings and Manage Account.
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Click Deactivate Account instead of Close Account.
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Select a deactivation reason and enter date you would like to resume service.
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Confirm you have downloaded needed transaction history.
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Click Submit to deactivate the account.
Your account will be deactivated on the date specified and can be reactivated at any time. Simply log back in and click Reactivate under Manage Account.
Impact of Deactivating an Account
When temporarily deactivating a Bill.com account:
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Your account balance will remain intact to use when reactivated.
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Scheduled payments and reminders will be paused during deactivation.
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You can still log in to access account history and reports.
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Bank, credit card, and digital wallet links will remain connected.
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Contacts and account email will remain associated with your account.
When to Cancel vs. Deactivate
In general, fully cancel your Bill.com account if:
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Your business is closing down operations.
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You are switching to a new bill pay provider.
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You no longer need automated bill payment services.
Consider temporarily deactivating your account if:
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You are seasonal or taking a leave of absence and will resume using the account later.
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You want to pause service during a temporary cash flow issue.
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You need to suspend service during an account audit or review.
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You are negotiating contract changes and want to pause billing in the interim.
Closing Down a Business?
If you are completely closing down your business operations, be sure to properly notify vendors in addition to closing your Bill.com account. Here are some important closure tasks:
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Download and save transaction history for tax and accounting records.
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Redirect or close company bank accounts linked to Bill.com.
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Contact vendors directly regarding any outstanding or final payments.
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Settle remaining account receivable invoices before closing.
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File final tax returns and corporate dissolution paperwork if incorporated.
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Notify customers and post public closure announcements.
Get Help from Bill.com Support
If you have any questions or issues deactivating or closing your Bill.com account, reach out to their customer support team for assistance:
Phone: 1-877-577-7237
Email: [email protected]
Chat: Start a chat via your Bill.com account.
Bill.com provides helpful support until the very end. Lean on their team if needed while closing or deactivating your account.
Online Bill Pay Services
FAQ
Can bill pay be cancelled?
Does Bank of America charge for bill pay?
Is there a fee for using Bill Pay through Bank of America? No. What is an eBill? When you set one up in Online Banking, you get a copy of your statement online.
What is the difference between bill pay and ACH?
When you pay your bills, the transaction is usually marked as an ACH debit. On the other hand, when the US Government or the IRS sends money to your account, it is marked as an ACH credit. The difference is that credits are pushed into an account while debits are pulled out of the account. Hopefully, that alleviates any confusion.
How does a bill paying service work?
When you use an online bill pay service, a payment is taken out of your account and sent to the service provider. A bill pay service may be included as part of a checking account’s features.
What happened to my Bill Pay payments?
People who set up automatic payment plans, electronic bills (e-Bills), and external Pay From accounts in Bill Pay can no longer use them. In addition, if you had any pending payments through Bill Pay, those have also been canceled. Please ensure that alternative arrangements are made for any payments that are canceled.
What happens when I inactivate a bank account?
When you inactivate a bank account, all scheduled payments set to process from that account are automatically cancelled. The money will be sent back to the first bank account if the account is still open. However, if the bank account is no longer open, our attempt to return the funds will fail.
How do I stop automatic payments from my bank account?
To stop automatic payments from your account, here are the steps you can take. Tell the company over the phone that you no longer want them to be able to take automatic payments from your bank account. Customer service at the company should be able to help you, and they may have an online form you can fill out.
What happens if I don’t pay my bill?
Your next bill will contain a service reconnection or restoral fee. Multiple suspensions for nonpayment may delay your ability to upgrade with our best pricing. You may have to turn your device off and on again to reactivate your service.
What if I see a payment I didn’t allow?
If you see a payment that you didn’t authorize or that was made after you took back your permission, you should contact your bank or credit union right away. It is against the law to take money out of your account without permission, and you can get it back if you tell your bank in time. Click here for a sample letter.
How do ebills work in online banking?
When you set up your eBills in Online Banking, you receive a copy of your statement online. You can pay any amount you want, the full amount of the eBill, or the minimum payment amount for bills like credit cards.
