Preparing for Your Securus Technologies Interview: 15 Common Questions and How to Ace Your Responses

Securing an interview at Securus Technologies is an exciting milestone on your career path. As a leading provider of technology solutions for the criminal justice system, Securus offers meaningful work at the intersection of business and public service. However, landing a role with this fast-growing company requires thorough preparation. In this article, we’ll explore 15 of the most frequent Securus Technologies interview questions, arming you with strategies to craft winning responses.

Overview of Securus Technologies

Securus Technologies has its main office in Dallas, Texas, and works with more than 3,500 police, prison, and public safety agencies in North America. The business helps the criminal justice system with things like monitoring, biometric analysis, communication, information management, emergency response, and incident management. Securus wants to connect and serve by offering cutting-edge technology and a strong dedication to safety and social responsibility. The company has about 1,300 employees.

Securus Technologies Interview Process

Usually, there are one or two rounds of interviews at Securus. These can happen over the phone, online through videoconferencing, or in person at a Securus office. For technical roles, expect aptitude tests or activities to showcase your hands-on abilities. Interviews are mostly behavioral tests that look at your experience, judgment, ability to solve problems, and fit with the company’s culture. Panel interviews with future team members are also common. Being ready and professional are very important. Learn about the company’s services and goals, and prepare smart questions to ask the interviewers.

15 Common Securus Interview Questions and Answers

Here are 15 frequent Securus Technologies interview questions along with tips to prepare winning responses

1. Walk me through your resume. Why did you choose your previous roles?

Tips:

• Concisely walk through your background highlighting the experiences most relevant to the role.

• Explain your career choices and how each position built your skills and aligned with your interests.

• Emphasize upward growth and increasing responsibilities over time.

• Share 1-2 accomplishments from key roles that demonstrate skills or traits the hiring manager seeks.

Example “After earning my computer science degree, I spent 3 years at XYZ Company developing inventory management software, which strengthened my C# and SQL abilities Eager to expand my skills in cloud infrastructure, I then joined ABC Corporation as a DevOps engineer, spearheading their migration to AWS services This allowed me to blend my software development expertise with hands-on cloud experience. I also led optimization efforts that reduced infrastructure costs by 18% annually. My background in both software engineering and infrastructure makes me excited about this opportunity at Securus, where I can leverage my diverse technical skills to deliver mission-critical SaaS solutions.”

2. Why do you want to work at Securus Technologies?

Tips:

• Show you’ve researched Securus and are aligned with their mission of connecting and serving through technology.

• Share why their culture, values and focus on criminal justice technology appeals to you.

• If you have a personal connection to law enforcement or corrections, briefly mention how this draws you to their purpose.

Example: “I’m drawn to Securus because of your steadfast commitment to serving and connecting those who protect and serve our communities. My uncle is a correctional officer, so I understand firsthand the challenges these agencies face and how Securus provides meaningful solutions. Your innovative SaaS offerings, social responsibility and progressive culture make Securus stand out. If hired, I would be proud to work alongside people truly making a difference through technology.”

3. What do you know about Securus and the work we do?

Tips:

• Demonstrate your understanding of their major products/services and the problems they solve.

• Highlight their reputation as an industry leader in sectors like inmate communications, investigations and public safety.

• Reference their rapid growth and innovator mindset.

Example: “Securus is renowned for cutting-edge SaaS solutions tailored to the criminal justice system. Your products span inmate self-service, video visitation, parolee tracking, messaging, emergency response systems and more. This technology enables agencies to improve safety and operations while reducing costs — from allowing seamless visitations to digitizing records to empowering data-driven investigations. Securus has an impressive track record of understanding clients’ needs and rapidly innovating to solve their most pressing challenges. Your commitment to the corrections space is clear, given your 1000+ patents and proven ROI for customers. I’m excited by your mission and trajectory.”

4. How does this position align with your career goals?

Tips:

• Show you’ve researched the role and explain why it’s the logical next step given your interests and experience.

• Share 1-2 aspects of the position that strongly appeal to you and will allow you to add value.

• Describe how the job will develop your skills for your long-term goals.

Example: “I’ve aspired to become a product manager at a SaaS company focused on meaningful change. This role perfectly aligns by letting me blend my technical background with business strategy and customer needs — key skills I aim to develop. I’m especially excited to spearhead planning and development of new criminal justice products. Applying design thinking to tackle these complex user problems is very appealing. This position will build expertise that helps achieve my goal of one day leading product innovation that balances user, technical and business imperatives.”

5. Why should we hire you over other candidates?

Tips:

• Share 2-3 concrete examples of times you excelled in past roles, showing capabilities relevant to the open position.

• Emphasize unique traits, skills or experiences you possess that make you stand out.

• Convey genuine passion for the role and interest in Securus Technologies.

Example: “Beyond holding a computer science degree and matching the job requirements, I offer three key differentiators: First, my past experience rapidly prototyping and user testing mobile apps has honed my product design skills, allowing me to balance innovation with customer needs from the start. For example, when I overhauled our university app, incorporating student feedback reduced negative reviews by 22%. Second, I’m deeply passionate about leveraging technology for public safety, given my dad’s 30 years as a dispatcher. I’ll bring strong intrinsic motivation to improve outcomes through Securus’s solutions. Finally, I have an insatiable curiosity to learn. For instance, last year I independently studied Python machine learning libraries to explore predictive analytics applications. I’m eager to expand my skills at Securus and deliver high-impact results.”

6. Describe a time you successfully led a team. What challenges did you face, and how did you overcome them?

Tips:

• Outline a specific example that showcases strong leadership and influence without formal authority.

• Describe a challenging situation, the systematic approach you took, and actions to motivate your team.

• Share the positive results achieved through your efforts.

Example: *”As the sole QA analyst at my previous company, I was asked to lead testing for a new cloud platform slated to launch in 6 months. While not a manager, I had to coordinate cross-functional teams of 8 engineers, 3 product managers and 2 UX designers. To meet the tight deadline, I ran immersive workshops teaching agile methodologies and test automation tools to establish a culture of quality. WhenBLOCK QUOTE
Here is a summary of the key points:

• Securus Technologies provides technology solutions for law enforcement, corrections, and public safety agencies. The interview process involves 1-2 rounds via phone, video, or in-person.

• Common interview questions assess your experience, problem-solving, and cultural fit. Technical roles additionally feature hands-on tests.

• When responding, research Securus’ mission and solutions. Tailor your answers to show your capabilities and passion to drive impact through technology.

• Walk interviewers through your background and career goals, emphasizing growth and relevant accomplishments.

• Demonstrate you understand Securus’ products and reputation. Highlight your alignment with their culture and social mission.

• Differentiate yourself by sharing examples of excelling in past roles, unique skills, and intrinsic motivation to empower public safety.

• For behaviorals, use the STAR method – Situation, Task, Action, Result. Provide specific examples highlighting your leadership, problem-solving, customer service, and other relevant skills.

• Ask thoughtful questions that show your engagement – about leadership philosophies, new product directions, company culture, training programs, etc.

• Exude professionalism, energy and passion for technology-driven public service. Thorough preparation will prove you’re committed to succeeding at Securus Technologies.