How to Pay Your Santee Cooper Bill by Phone

If you have electric or water service through Santee Cooper in South Carolina, paying your utility bill on time each month is important. This guide provides the phone number and steps for easily paying your Santee Cooper bill by phone

About Santee Cooper Utility Company

Santee Cooper provides electric service to over 189,000 residential and business customers across South Carolina. They are the state’s largest power producer, operating coal, natural gas, hydro, solar and nuclear generating stations.

In addition to power delivery, Santee Cooper supplies wholesale water to some regional water systems in the state. They are headquartered in Moncks Corner, SC.

As a Santee Cooper customer, you receive a monthly bill for your electric and/or water usage. Paying by phone is a convenient way to settle your Santee Cooper utility bill.

Santee Cooper Bill Pay Phone Number

To pay your Santee Cooper bill over the phone, call 888-798-3785. This toll-free number connects you to Santee Cooper’s automated payment system.

It’s available 24/7 for quick and easy self-service bill payment. There are also options to speak with a customer service agent during business hours if needed

When paying by phone, have your Santee Cooper account number handy. This ensures your payment is applied correctly to your account.

Paying Your Santee Cooper Bill by Phone

Follow these simple steps to pay your utility bill by calling Santee Cooper:

1. Call 888-798-3785.

2. Select your language preference (English or Spanish).

3. Enter your 10-digit Santee Cooper account number.

4. Confirm the amount due.

5. Select payment method – debit card, credit card or checking account.

6. Enter card number or checking account details.

7. Follow prompts to process payment.

8. Get a confirmation number when complete.

The automated system securely processes your payment info. Your balance due is immediately updated.

Payment Methods Accepted

You can pay your Santee Cooper bill over the phone using:

• Debit cards
• Credit cards (Visa, Mastercard, American Express, Discover)
• Checking or savings account (ACH)

Note: Convenience fees apply to credit/debit card payments. ACH e-check has no fees.

PAYGE pre-pay program customers must call 844-332-3757 to pay by phone.

Payment Confirmation and Receipt

After paying your Santee Cooper bill by phone, you’ll receive:

• Confirmation number – Provided at end of call for your records.

• Receipt – Mailed or emailed based on your account preferences.

• Updated balance – Available immediately on your online account.

Save the confirmation number and receipt for your payment documentation.

Benefits of Phone Payment

Paying your Santee Cooper utility bill over the phone provides many advantages:

• Fast and simple – Entire process takes just minutes

• Available 24/7 – Call anytime, even nights and weekends

• Avoid late fees – On-time phone payments prevent penalties

• Payment tracking – Get instant confirmation when complete

• No mailing – Saves paper checks and envelopes

• Multiple methods – Use your preferred payment option

• Saves a trip – More convenient than visiting an office

Phone payment makes managing your Santee Cooper account quick and hassle-free.

Phone Payment Tips

Keep these tips in mind when paying your Santee Cooper bill by phone:

• Call from a quiet area to avoid background noise.

• Have your account number and amount due ready.

• Follow prompts carefully and input info accurately.

• Double check payment and account details before submitting.

• Record your confirmation number at the end.

• Contact Santee Cooper if your payment doesn’t process as expected.

Avoid Late Fees and Disconnection

Pay your Santee Cooper utility bill in full and on time each month to avoid:

• Late payment fees – Currently 1.5% of overdue balance

• Disconnection – Shut off 15 days after due date for non-payment

• Reconnection fee – $30 during business hours, $50 after hours

Stay on top of your account with quick phone bill payment to prevent costly penalties.

Set Up Auto Pay for Recurring Payments

For automated monthly payments directly from your bank account, enroll in Santee Cooper Auto Pay:

• Online through your My Energy Link account

• Call 800-804-7424 to have a form mailed

• Visit a customer service office and complete paperwork

Recurring auto pay prevents missed bills and saves time.

Contact Santee Cooper Customer Service

If you have questions about your Santee Cooper bill, available payment plans, or need help paying your balance, call or email customer support:

Phone: 800-804-7424

Email: [email protected]

Their team can explain your utility charges, due dates, and connect you with bill pay assistance programs if eligible.

Pay Your Utility Bill Quickly by Phone

Avoid the stress of late fees and disconnection risks. Use Santee Cooper’s toll-free automated payment line at 888-798-3785 to pay your electric or water bill conveniently from home. Phone payment is fast, available anytime, and accepts debit, credit or checking account. It’s easy, secure, and keeps your utility service uninterrupted.