Having a continuous supply of natural gas to your home or business is important for heating, cooking, and more. As a Roanoke Gas Company customer, it’s essential to pay your gas bill on time each month to avoid service interruptions. This comprehensive guide will walk through all the ways to pay your Roanoke Gas bill conveniently.
About Roanoke Gas Company
Roanoke Gas Company provides natural gas service to over 60000 residential commercial, and industrial customers in Virginia’s Roanoke region. They have been serving the community since 1912.
Roanoke Gas is committed to providing safe reliable natural gas service. This includes offering a variety of bill payment options to fit every customer’s needs.
Understanding Your Gas Bill
Your Roanoke Gas bill provides a summary of your natural gas usage and charges Key elements include
- Account number
- Service address
- Billing period – The month your bill covers
- Meter readings – Used to calculate gas usage
- Gas rates
- Total gas usage – In CCFs (hundreds of cubic feet)
- Total current charges
- Due date
Review your bill carefully each month and contact Roanoke Gas customer service if you have any questions. It’s important to pay your bill in full by the due date.
Ways to Pay Your Roanoke Gas Bill
Roanoke Gas offers several convenient payment options:
Pay Online
The fastest way to pay is through Roanoke Gas’ online account portal. You can use your checking/savings account or debit/credit card.
- Enroll in automatic payments or schedule one-time payments.
- View billing history and account details.
- Receive paperless billing.
There is no fee to pay by bank account. A $3.25 convenience fee applies per credit/debit card payment.
Pay by Phone
Call 1-540-777-4427 to pay your gas bill through the Roanoke Gas call center. You can use your bank account or debit/credit card.
A $3.25 fee applies to card payments. No fee for bank account payments.
Pay by Mail
Mail your gas bill payment to:
Roanoke Gas
PO Box 70848
Charlotte, NC 28272
Include your payment stub to ensure proper processing. Allow 5-7 days for delivery.
Pay in Person
Bring your bill to any Fidelity Express location to pay in cash or money order. Locations can be found on the Roanoke Gas website.
A convenience fee may apply. In-person payments can take up to 10 days to process.
Automatic Bank Draft
With bank draft, Roanoke Gas automatically deducts your bill from your checking or savings account each month. Contact customer service to enroll.
Budget Billing
With Budget Billing, you pay a fixed amount each month based on your past average usage. This makes bills more predictable.
Financial Assistance
If you’re having trouble paying your gas bill, Roanoke Gas partners with local agencies to provide bill payment assistance for qualifying customers.
Learn more about bill payment assistance.
Late Payments and Disconnection
If your gas bill is not paid on time, you may face:
- Late payment fees
- Disconnection notice
- Service disconnection – Gas shut off
- Reconnection fee
Avoid late fees and service interruptions by paying on time. Contact Roanoke Gas immediately if you anticipate difficulty paying your bill.
Payment Tips
Follow these tips to pay your Roanoke Gas bill without hassle:
- Enroll in online bill pay to easily pay on time each month
- Schedule recurring bank draft payments to pay automatically
- Pay early in billing cycle to avoid late fees
- Contact customer service with payment questions
- Seek bill assistance if needed to avoid disconnection
Customer Service
Roanoke Gas customer service can help with any questions about your account, billing, or payment options:
- Phone: 1-540-777-4427
- Hours: Monday – Friday, 8 AM – 5 PM EST
- Email: [email protected]
- Online: www.roanokegas.com
Contact them immediately if you experience a gas leak, odor, or other emergency.
In Summary
- Review your bill and pay the total amount due on time
- Pay online, by phone, mail, in person or with automatic bank draft
- Seek bill payment assistance if needed
- Contact customer service for any questions
Paying on time ensures continuous gas service to your home or business. Take advantage of the many convenient payment options Roanoke Gas offers to customers.
Roanoke gas bill to increase after Texas winter weather
How do I Pay my Roanoke Gas Bill?
When you send your payment by mail, please make sure to include your payment coupon with your check or money order (do not send cash). Roanoke Gas Company makes it easy to pay your bill with several payment options. View all your options including online, by phone, automatic withdraw and more.
Does Roanoke Gas have a natural gas service?
Dig Safe. Call 811 Before You Dig. ROANOKE, Va. Roanoke Gas Company, a subsidiary… Choosing natural gas means saving money and using less energy (June 14, 2024)
What services does Roanoke Gas offer?
Roanoke Gas can help you figure out what kind of gas service you need and give you the tools you need to set up and start up your home or business’s equipment. Already Know It’s There? Start Service Gas Leak or Emergency? Why Natural Gas? Roanoke Gas Company provides gas products and services to homes, businesses, and factories.
Who is Roanoke Gas?
Roanoke Gas is a Utilities provider, delivering natural gas services to residential, commercial, and industrial customers. They provide dependable and inexpensive gas options to meet the energy needs of people in and around Roanoke, Virginia. Common questions, curated and answered by doxo, about paying Roanoke Gas bills.
What should I do if my Roanoke Gas Service is broken?
Eliminate any possible source of ignition in the area, do not allow unnecessary people in the area. Call Roanoke Gas Company at (540) 777-0623 and 911 immediately. In some cases there may be minimal gas escaping from a broke service. This would be from an activated Excess Flow Valve (EFV).
Why should you use Roanoke Gas?
Find out why 170 million homes and businesses are powering their daily tasks with natural gas. Roanoke Gas can help you figure out what kind of gas service you need and give you the tools you need to set up and start up your home or business’s equipment. Already Know It’s Available? Start Service Gas Leak or Emergency? Why Natural Gas?.
