Paying your monthly water bill to the city of Richland Hills is fast and easy through the various payment options offered. This guide covers how to pay your Richland Hills water bill online, by phone, mail or in person. We’ll outline the payment methods, due dates, processing times and tips for avoiding late fees.
Overview of Payment Options with Richland Hills Utility Billing
Richland Hills Utility Billing aims to provide flexible payment methods for residents and businesses
- Online through customer portal
- By phone
- Mail-in payment
- In person at Utility Billing office
- Auto-draft from bank account
Read on for how to utilize these options to pay your water bill on time every month.
Paying Your Water Bill Online
Paying online through the customer portal is the fastest way to pay your Richland Hills water bill:
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Go to View Your Account Online
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Enter your account number and 4-digit PIN (found on your bill)
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Select “Make Payment” and choose payment amount
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Submit payment via credit/debit card or eCheck
Online payments process instantly, so it’s the quickest option!
Paying Your Water Bill by Phone
You can also pay your Richland Hills water bill conveniently over the phone:
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Call 817-616-3820 during Utility Billing office hours
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Have your account number and PIN handy
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Follow the prompts to make your payment via credit/debit card
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Note the confirmation number at the end
Phone payments process quickly so your account is credited fast.
Mailing in Your Water Bill Payment
To pay your water bill by mail:
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Send a check or money order made out to City of Richland Hills
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Include your payment stub or write your account number
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Mail to: Utility Billing, 3200 Diana Dr, Richland Hills TX 76118
Allow 5-7 business days for mailed payments to process before the due date.
Paying Your Water Bill In Person
You can also pay your water bill in person at:
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Richland Hills Utility Billing Office, 3200 Diana Dr
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Monday-Thursday 7:30am-5:30pm
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Cash, check, money order or card accepted
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Get receipt from customer service representative
Paying in person gives you the option to pay by cash if needed.
Setting Up Automatic Bank Draft Payments
For hands-free payments, enroll in auto bank draft:
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Log into your online account and select AutoDraft
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Enter your bank account information
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Your bill amount will be drafted from your account monthly
Automatic payments are deducted on your due date each month.
Payment Processing Times for Water Bills
Here’s when your payment will apply to your account:
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Online/phone payments: Instantly
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Mailed payments: 1 business day
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In-person payments: Same day
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Bank drafts: On your due date
Pay early to avoid late fees!
Avoid Late Fees on Your Richland Hills Water Bill
To avoid a 10% late fee penalty:
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Pay your total due by the 25th of the month
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Contact Utility Billing immediately if you’ll be late on payment
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Set up text/email reminders for your due date each month
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Enroll in auto-draft to guarantee on-time payment
Don’t let late fees add up – pay on time every month!
Notify Utility Billing of Any Account Changes
Promptly inform Utility Billing if:
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You’re moving – Provide date to close account
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Your account information or contact details change
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You have billing questions or need payment assistance
Keeping your account up to date avoids any issues.
Contact Richland Hills Utility Billing
Reach out to the Utility Billing team with any questions:
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By phone: 817-616-3820
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Email: [email protected]
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In person: 3200 Diana Dr, Monday-Thursday
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After hours: Use the 24/7 customer portal
The friendly Utility Billing staff is here to help!
Frequently Asked Questions About Richland Hills Water Bills
Here are answers to common water bill and payment questions:
What are my payment options?
You can pay online, phone, mail, auto-draft or in person.
What is the due date to avoid late fees?
Your bill must be paid by the 25th of each month.
When will mailed payments reach my account?
Allow 1 business day for mailed payments to process.
How do I set up automatic bank drafts?
Log into your online account and enroll through the AutoDraft feature.
What do I do if I’m moving?
Contact Utility Billing as soon as possible to close your account.
What if I’m having trouble paying my bill?
Call Utility Billing to explain your situation and request options.
Paying your Richland Hills water bill is a breeze when you use the convenient online, phone or mail payment methods. The Utility Billing team is always here to help!
