Paying your water bill is an essential part of being a responsible homeowner or renter. If you live in Prattville, Alabama, your water utility services are provided by Prattville Water Works Prattville Water Works offers several convenient options for customers to pay their water bill each month. In this article, we’ll provide a step-by-step guide on how to pay your Prattville Water Works bill online through their website.
Overview of Prattville Water Works
Prattville Water Works is the public utility that provides water services to residents and businesses located within the Prattville city limits. They are responsible for the operation and maintenance of the water distribution system, including water mains, valves, hydrants and service lines up to the water meter. Prattville Water Works is governed by a Water Works Board consisting of five members appointed by the Prattville City Council.
In addition to water services, Prattville Water Works also provides billing and collection services for sewer and garbage collection on behalf of the City of Prattville. However, they do not handle the actual sewer or garbage collection – they only bill for these services.
Prattville Water Works serves approximately 16,000 water customers within the city. They have a main office located at 114 E Main Street in downtown Prattville, as well as a maintenance facility at 402 E Sixth Street.
Now that we’ve provided some background on Prattville Water Works, let’s go over the various options for paying your monthly water bill
Payment Options Offered by Prattville Water Works
Prattville Water Works offers several different payment options to provide flexibility and convenience for customers. The main ways to pay your water bill are:
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Online – Pay bills securely on the Prattville Water Works website using a credit/debit card or electronic check
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By Phone – Call the toll-free automated payment line at 844-772-6852 and pay over the phone using a credit/debit card or checking account.
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In Person – Visit the Prattville Water Works office at 114 E Main Street during business hours to pay by cash, check or money order.
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By Mail – Mail in a check or money order payment to the office address.
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Drop Box – Place a payment in the secure drop box located outside the office building.
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AutoPay – Enroll in automated monthly payments from a checking account or credit card.
Paying your bill online is one of the most popular options due to the convenience and security it offers. Next we’ll walk through the step-by-step process of paying your Prattville Water Works bill online.
Step-by-Step Guide to Paying Your Bill Online
Paying your water bill through the Prattville Water Works website is a straightforward process that takes just a few minutes to complete. Follow these steps:
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Go to the Payment Website – On your web browser, navigate to the Prattville Water Works payment website at https://www.pwwb.com/pay-my-bill.
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Click “Pay My Bill” – On the homepage, click the yellow button labeled “Pay My Bill”. This will take you to the login page for the payment portal.
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Enter Your Account Information – If paying as a registered user, enter your username and password. If paying as a guest, enter your 13-digit account number and the service address zip code.
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Select Payment Method – Choose whether to pay by credit/debit card, checking account or due date extension. Enter the required payment details.
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Confirm Payment Details – Carefully review the payment amount, account number, service address and payment method before submitting.
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Submit Payment – After verifying all details are correct, click the “Continue” button to process the payment.
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Get Payment Confirmation – You will see a payment confirmation page and receive a confirmation email after the transaction is completed.
And that’s it! By following these simple steps you can pay your Prattville water bill online in just a few minutes. Online payments are processed instantly, so you don’t have to worry about your payment being late.
Tips for Paying Your Prattville Water Bill Online
Here are some helpful tips to keep in mind when paying your water bill through the Prattville Water Works website:
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Payments are due by 7:00 pm on the due date to avoid late fees. Online payments offer same-day processing.
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Have your account number and zip code handy to log in quickly as a guest user.
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Register for an online account to store your payment details for faster checkout.
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Opt-in to paperless billing to receive bills via email rather than mail.
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Enroll in AutoPay to have payments automatically deducted each month.
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Contact Prattville Water Works at 334-365-6783 if you have any questions or issues with online payment.
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Alerts and reminders can be set up through your online account to receive bill notifications.
Paying your Prattville water bill online is secure, fast and easy when you follow the payment process on the Prattville Water Works website. Just be sure to complete your payment prior to the monthly due date to avoid any late fees. If you have any trouble with your online payment, don’t hesitate to reach out to the friendly customer service team at Prattville Water Works for assistance.
Frequently Asked Questions about Prattville Water Works Bill Pay
What are the customer service hours for Prattville Water Works?
The Prattville Water Works office is open Monday thru Friday from 8:00 am to 5:00 pm, excluding holidays.
What is the mailing address to send a payment?
114 E Main St, Prattville, AL 36066
What are the late payment fees?
Bills not paid by the due date will be charged a 10% penalty on the current month’s charges.
How can I check the balance on my account?
You can check your balance online at www.pwwb.com/viewmybills or call 334-365-6783 to speak with a customer service representative.
What is the automated pay by phone number?
You can pay over the phone by calling the toll-free number 844-772-6852.
Can I receive my bill by email instead of mail?
Yes, you can enroll in paperless e-billing by registering your account online at www.pwwb.com/viewmybills.
How do I set up automatic bill payment?
Registered users can login online and click on “AutoPay Program” to complete the auto pay enrollment form.
How long does an online payment take to process?
Online payments are processed instantly and will be applied to your account right away.
Is there a service fee for paying online?
Prattville Water Works does not charge a fee for online bill payment.
Can I view past bills and payment history online?
Yes, registered users can see previous statements going back 24 months through the online customer portal.
Conclusion
Paying your water bill on time is an important responsibility as a homeowner or resident in Prattville. Prattville Water Works offers online bill payment as a convenient and secure way to pay each month. By registering for an account, you can check balances, view history, set up reminders, and more. Online payments only take a few minutes and avoid the need to mail or drop off payments. Just be sure to pay the current charges by the monthly due date to avoid late fees. Follow the step-by-step process outlined here for a fast and easy payment experience.
