Having reliable electric service provided by Powell Valley Electric Cooperative (PVEC) is essential for homes and businesses in the region, But this service comes with the responsibility of paying your monthly electric bill on time and in full, PVEC offers various payment options to make it quick and convenient to take care of your billing obligations This guide will outline the different methods available for paying your Powell Valley Electric bill
Online Bill Pay
The easiest way for most PVEC members to pay their electric bill is online through SmartHub. This online account management system allows you to securely view and pay bills at any time from your computer or mobile device.
To utilize online bill pay, you’ll first need to register for a SmartHub account on the PVEC website. After registering with your account number, you can immediately start making one-time online payments. You also have the option to set up convenient recurring auto-pay from a payment method stored in your SmartHub profile.
Benefits of online bill pay include
- Pay anytime, anywhere with internet access
- Avoid late fees by scheduling payments
- Store payment info for quick checkout
- View account usage and billing history
- Paperless billing and notifications
- Manage account settings online
Online payments can be made by credit card, debit card, or electronic check. A small convenience fee applies to card payments.
Pay by Phone
If you don’t have internet access or prefer to speak with someone directly, you can pay your Powell Valley Electric bill over the phone. Call PVEC at 423-562-3636 and select the billing and payments option.
When you call to make a payment, have your PVEC account number, service address, and payment details ready. The representative will be able to quickly pull up your account and process the payment. Payments can be made by credit card, debit card, or check over the phone. Applicable convenience fees will apply.
Pay by Mail
Sending your electric bill payment by mail is another option offered by Powell Valley Electric. Simply write a check for the total amount due, include your remittance stub or write your account number on the check, and mail to:
Powell Valley Electric Cooperative
PO Box 1528
New Tazewell, TN 37824
Be sure to allow 7-10 business days for mailed payments to reach PVEC and be applied to your account to avoid any late fees. Do not mail cash – checks or money orders only.
Pay in Person
For those who prefer the most personal service, you can pay your Powell Valley Electric bill in person at one of the cooperative’s office locations:
New Tazewell Office
420 Straight Creek Rd.
New Tazewell, TN 37825
Sneedville Office
557 Highway 33 South
Sneedville, TN 37869
Both offices are open Monday-Friday from 8:00am – 4:30pm. When paying in person you can pay by cash, check, money order, or credit/debit card. Make sure to have your current electric bill with you so customer service can quickly find your account.
Payment Assistance Programs
If you are ever struggling financially and unable to pay your full electric bill on time, PVEC offers programs that may be able to help, including:
- Payment arrangements – Set up a payment plan for your outstanding balance
- LIHEAP – Low-income heating and energy assistance
- Project Help – Emergency bill payment assistance
Contact Powell Valley Electric as soon as possible if you anticipate difficulty paying your bill. Their team can go over qualification requirements for assistance programs and set up arrangements tailored to your situation.
Avoid Late Fees and Disconnection
To avoid incurring late payment fees or potential electric service disconnection, be sure to pay your Powell Valley Electric bill in full by the due date printed on your statement. If you anticipate issues paying on time, call PVEC immediately to discuss payment extension options.
If your service is disconnected, you will need to pay the past due amount in full plus a reconnection fee to have service restored. Reconnecting service as quickly as possible is advised to avoid extended disruptions.
Account Management Tips
Here are some tips to effectively manage your Powell Valley Electric account and billing:
- Provide accurate contact info and update it if changed
- Enroll in paperless billing through SmartHub
- Take steps to reduce energy consumption and save money
- Report any service issues promptly to PVEC
- Set payment reminders to avoid late fees
- Review billing statements closely each month
Keeping your PVEC account in good standing ensures seamless electric service for your home or business.
Summary
Powell Valley Electric offers multiple ways to pay your monthly electric bill conveniently – SmartHub online, by phone, mail, or in person. Understanding all these payment options allows you to choose the method that fits your needs and preferences. Setting up automatic payments is recommended for worry-free bill management. Seeking payment assistance quickly if you face challenges is also advised. With PVEC’s various payment methods and helpful customer service, paying your electric bill can be simple and straightforward.
TVA Fuel Cost Adjustment could lead to higher utility bills for Powell Valley Electric customers
How do I pay my electric bill at Powell Valley Electric Cooperative?
(Our payment processor’s name, SEDC, will appear on your credit card statement. Because the PVEC office has a night depository, you can drop off your electric bill payments at any time. (No cash please. The following is a list of banks where Powell Valley Electric Cooperative customers can pay their bills.
How do I contact Powell Valley Electric Cooperative?
To contact Powell Valley Electric Cooperative, please use the phone number: (423) 626-5204.
How much does Powell Valley Electric Cooperative charge per kWh?
The average electricity rate for Powell Valley Electric Cooperative consumers is 10. 40 cents per kilowatt hour (¢/kWh). Powell Valley Electric Cooperative offers service to certain cities.
Does pvec charge a credit card fee?
There is a 2. 45% convenience fee using a credit card. (Our payment processor’s name, SEDC, will appear on your credit card statement. Because the PVEC office has a night depository, you can drop off your electric bill payments at any time. (No cash please. ).
