Paying your water bill in Santa Ana is easy, with multiple convenient options for making a payment. In this article, we’ll walk through the different ways Santa Ana residents can pay their water bill quickly and efficiently.
In-Person Payments
For those who prefer paying their bill in person, there are three main options in Santa Ana:
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Drop Box: Located at the main entrance to City Hall, the drop box accepts check, money order, and cashier’s check payments. Cash is not accepted. Payments made before 8am are processed same-day, while later payments go through the next business day.
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Payment Kiosk: Found at the main City Hall entrance, the kiosk takes debit/credit cards, checks, and exact cash. It does not provide change. The kiosk is for Municipal Utility Service bills only.
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Cashier Window: Open 8:30am-4:30pm Monday-Thursday and alternating Fridays, the cashier accepts payments by cash, check, money order, and card. There’s a $5,000 credit card transaction limit.
When paying in person be sure to bring your water bill and payment. City Hall parking is available off Santa Ana Blvd. between Ross St. and Flower St. for a fee.
Online Payments
For fast and convenient online payments Santa Ana offers a few options
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Official City Website You can pay water and other city bills through Santa Ana’s website using debit/credit card or eCheck. Account registration is required.
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Private Payment Services: Services like Doxo, InvoiceCloud, andPaymentus facilitate online City of Santa Ana payments through their own sites, using cards, eCheck, or digital wallets.
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Bank Bill Pay: Set up bill pay through your bank to have them send paper checks to the City on your behalf. Processing takes 5-7 business days.
When paying online, you’ll need your account number and current balance handy. Be sure to double check that your payment went through.
Pay-By-Phone
To pay your Santa Ana water bill over the phone, call 866-727-8007. You’ll need your account number, balance due, and card information. Fees may apply for pay-by-phone.
Payment by Mail
If you prefer, you can mail in a check or money order payment to:
City of Santa Ana
P.O. Box 1964
Santa Ana, CA 92702
Be sure to include your remittance stub to credit your account. Allow 7-10 days for processing.
Setting Up Automatic Payments
For hands-off convenience, enroll in auto-pay through the City website to have payments automatically deducted from your bank account each month. You’ll still receive a bill for your records.
Payment Assistance Programs
If you’re having trouble paying your water bill in Santa Ana, payment plans or financial assistance may be available:
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Payment Arrangements: Call the billing department to set up a monthly installment plan.
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Utility Assistance: Those facing financial hardship may qualify for City or County utility bill assistance programs.
Reaching out early can help avoid service disruption. The City wants to work with you.
Avoid Late Fees
To avoid late fees on your Santa Ana water bill, make sure to pay the total amount due by the due date listed. Late fees are 10% of balances up to $10 for residential customers.
Set payment reminders and review billing cycles to remember when your bill is due each month. Automating payments can also help avoid lapsing.
Questions? Reach Out!
If you need assistance with billing, payment options, or managing your Santa Ana water account, don’t hesitate to reach out to the City’s customer service team:
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Phone: (714) 647-3342
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Email: [email protected]
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Santa Ana City Hall: 20 Civic Center Plaza, Santa Ana, CA 92701
The billing department is ready to help residents keep their water account current. Stay in touch to address any payment issues promptly.
Pay your Peel water bill online; anywhere, anytime
FAQ
How do I pay my water bill in California?
Why is my water bill so high in Florida?
How much is water in Santa Ana?
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Previous Rate 2019 (Per CCF*)
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Effective July 1, 2021
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Tier 1*
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$ 3.02
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$ 2.31
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Tier 2***
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$ 3.59
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$ 5.46
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Recycled Water
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$ 2.42
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$ 2.45
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*1 CFF = 748 Gallons ** See tier allocation table *** Tier 2 is any amount of water used over the amount allocated in Tier 1
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How do I start the water service in Stockton, CA?
How do I pay my Santa Nella County water bill?
Water bill payments can be made Monday through Friday from 8:15 a.m. to 3:30 p.m. at Santa Nella County Water District’s office located at 12931 S Hwy 33, Santa Nella, CA 95322. Payment options include cash, check, Debit, Visa, and MasterCard. There is no charge for credit card transactions.
How do I pay a Santa Ana water bill?
The easiest way to pay a Santa Ana water bill is through the online payment portal at mywater.santa-ana.org. This allows you to securely view your account details and make a payment any time of day without leaving home. To use the online portal you will first need to create an account by providing your account number, name and other details.
Where can I make a payment in Santa Ana?
Payments can be made at the Cashier’s window on the first floor City Hall. The window is open: Payment types accepted at the cashier’s window are: Payment methods accepted at the cashier’s window are: Parking is available in the Civic Center Plaza, off Santa Ana Blvd. between Ross Street and Flower Street. There is a parking fee.
What does Santa Ana’s Water Resources Division do?
Learn more. Santa Ana’s Water Resources Division is responsible for managing the City’s water infrastructure which spans over a 27.2 square mile service area and includes 20 ground water wells, 7 import water connections, 7 pump stations, 10 reservoirs, and 480 miles of transmission and distribution pipelines.
What time is the Santa Ana Municipal Utility Services Office Open?
The City of Santa Ana Treasury Division administers Municipal Utility Services (MUS). The MUS office is open Monday through Thursday 7:30 am to 5:30 pm and on alternating Fridays from 8:00 am to 5:00 pm. The MUS office is closed every other Friday and legal holidays. The office telephone lines are open from 8:00 am to 5:00 pm.
