Paying your water bill in Valdosta is easy with multiple convenient payment options The City of Valdosta offers online, phone, and in-person payment methods to fit any schedule or preference This article will explain the different ways Valdosta residents and businesses can pay their utility bills.
Online Payment
The fastest and most convenient way to pay your Valdosta water bill is online through the City’s website. To pay online, go to https://www.municipalonlinepayments.com/valdostaga/utilities and either create an account or make a one-time payment as a guest.
You’ll need your account number and an email address to create an account. The benefits of creating an account include:
- View payment history
- Access invoices
- Set up AutoPay to have your bill paid automatically each month
- Store payment methods for faster checkout
Once logged in, you can make a one-time payment or set up recurring payments. Accepted payment methods include Visa MasterCard, Discover, American Express, and e-checks. Payments post to your account immediately.
Phone Payment
Call the City of Valdosta Utility Billing Department at (229) 259-3530 to pay your water bill over the phone. You’ll need to provide your account number and billing address Accepted payment methods are Visa, MasterCard, Discover, American Express, and e-checks
Phone payments can be made 24/7 using the Utility Billing automated phone system. If you need to speak with a customer service representative, call during normal business hours Monday through Friday.
In-Person Payment
Pay your water bill in-person at Valdosta City Hall located at 216 E Central Ave, Valdosta, GA 31601. City Hall is open Monday through Friday from 8:00 AM to 5:00 PM.
When paying in-person, you can pay with cash, check, money order, or credit/debit card. You’ll need to provide your account number or billing address. Make checks and money orders payable to City of Valdosta.
For same-day water service reconnection, in-person payment must be made by 4:00 PM Monday through Thursday or 11:00 AM on Fridays.
Payment Kiosks
For added convenience, the City of Valdosta has payment kiosks located at:
- Valdosta City Hall
- Mathis City Auditorium
- Valdosta Fire Station #1
- Valdosta Fire Station #3
Kiosks accept credit/debit cards and e-checks. They are available 24/7 for easy bill payment on your schedule.
Cash Payments
In addition to City Hall, cash payments can also be made at the following locations:
- Super Foods – 1204 N St. Augustine Rd
- Harvey’s – 3610 Bemiss Rd
- Publix – 1605 Gornto Rd
- Ameris Bank – 1102 N St. Augustine Rd
Be sure to reference your Valdosta utility account number when making a cash payment. Cash payments made at these locations take 1-2 business days to post to your account.
AutoPay
For the most hassle-free payment option, enroll in AutoPay through the online payment portal. With AutoPay, your water bill is automatically paid each month on the due date using your default payment method.
AutoPay helps avoid late fees and service interruptions. You’ll still receive a monthly bill for your records. AutoPay can be cancelled anytime through the online portal.
Late Payments and Disconnection
Water bills in Valdosta are due on the first of each month. A 10% late fee is applied to past due balances. If your account becomes 60 days past due, your water service may be disconnected.
To resume service, you must pay the past due balance in full plus a $50 reconnection fee. Service is restored within 24 hours of payment receipt.
Payment Assistance
If you’re having trouble paying your water bill, the City of Valdosta offers payment arrangements and assistance programs:
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Payment arrangements – Set up a monthly payment plan to pay past due balances over time while keeping service active.
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Low-Income Home Water Assistance Program (LIHWAP) – Provides bill payment assistance for qualifying low-income households.
Contact the Utility Billing Department at (229) 259-3530 to learn more about these programs.
Paying your Valdosta water bill is fast and simple through the available online, phone, or in-person options. Be sure to pay your bill by the monthly due date to avoid late fees or disruption of service. Reach out to the Utility Billing Department if you need help or have questions about your account.
Utilities Payments
How do I contact Valdosta City Water customer service?
If you are a new customer, please view NEW WATER CUSTOMER information. For delinquent Utility Accounts and to request same-day reconnect service or to speak with someone about your water bill, please contact the Customer Service Center at 229-259-3556 or at [email protected].
How do I set up water service in Valdosta?
When you move to a new home in Valdosta, you’ll most likely already have running water, but you’ll still need to set up water service with the City Of Valdosta Water. Luckily, Valdosta has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
How do I stop water service in Valdosta?
Click here to fill out a Start Service Form. When you move out of a home in Valdosta, you’ll need to stop your water service with the City Of Valdosta Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Valdosta have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Valdosta Water & Sewerage Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Is utilities online or phone payment available?
Please be advised that online and phone payments for utilities will not be available from June 17, 2022 at 5:00 p.m. through June 21, 2022 at 8:00 a.m. Frequent items you may need to pay the county for.
