CenterPoint Energy offers convenient online and automated options for paying your natural gas or electric bill. Read this overview on how to pay your CenterPoint Energy bill online through their website, pay-by-phone system, mobile app, and more.
Sign Up for an Online Account
The easiest way to pay your CenterPoint Energy bill is to create an online account on their website. Go to midwest.centerpointenergy.com and click on “My Account” then “Register” in the top right corner.
You’ll need your CenterPoint account number and an email address Enter this info and create a username and password. Verify your account by inputting a code sent to your email.
Once your online account is setup, you can log in anytime to view your bill, see payment history, make one-time payments, enroll in autopay and more
Pay as a Guest
If you don’t want to create a full online account, CenterPoint allows guest payments through their online bill pay system.
Go to the website click “Make a Payment” and then choose “Pay as Guest”. Enter your CenterPoint account number and billing zip code to access your balance.
You can make a one-time debit/credit card payment as a guest. However, setting up an account allows more payment options like AutoPay.
Pay Online Using Your Account
After registering for an online account, login and click on “Make a Payment” to pay your CenterPoint Energy bill online.
You can pay by debit/credit card, checking account or savings account. Enter your payment info and submit the payment, which will apply immediately to your account balance.
Through your online account, you can also view payment history, update payment methods, and enroll in AutoPay.
Enroll in AutoPay
For maximum convenience, sign up for AutoPay when logged into your CenterPoint online account. This automatically deducts your bill payment each month from a chosen payment method.
On your bill due date each month, your CenterPoint bill payment will be automatically deducted from your linked bank account or credit card. This prevents late fees and service disruptions.
You can cancel or change your AutoPay option anytime through your online account dashboard. AutoPay gives you peace of mind knowing your bill is paid on time.
Pay Using the Mobile App
In addition to the website, CenterPoint offers a mobile app for Android and iOS devices. Download the app and login using your online account credentials.
Through the app, you can check your balance, pay your bill, view usage and payment history, report outages, and more. Payments through the mobile app process instantly.
Call the automated IVR
CenterPoint offers an automated pay-by-phone system known as their IVR (Interactive Voice Response). Call 1-800-227-1376 and select the “Make a Payment” option.
The automated system will walk you through checking your balance and making a payment using your CenterPoint account number. Payments can be made via credit/debit card or check.
The IVR is available 24/7 so you can pay your bill anytime by phone. Just dial in and use the prompts to complete your payment without waiting to speak to a agent.
Speak with a Customer Service Rep
If you need personal assistance, you can call 1-800-227-1376 and speak with a live CenterPoint customer service representative. Let them know you need to make a bill payment.
The agent can take a payment over the phone using your debit/credit card information. They can also answer any bill or payment questions you may have.
Phone payments are only available during business hours and you may experience hold times during peak call volume periods.
Pay by Mail
To send a payment by mail, you can send a check or money order payable to CenterPoint Energy to:
CenterPoint Energy
PO Box 4981
Houston, TX 77210
Be sure to include your CenterPoint Energy account number on the check and allow 5 business days for delivery to avoid late fees. You can find the mailing address for your state on the payment website.
Avoid Late Fees and Disconnection
CenterPoint charges late payment fees if your bill is not paid by the due date printed on your statement. Repeated late payments can lead to service disconnection – so be sure to pay on time!
Online payments through your account, the mobile app, and IVR pay-by-phone post instantly to your account, so there’s no delays. Take advantage of these tools to avoid late fees.
Payment Confirmations and Receipts
When paying your CenterPoint Energy bill online or through the automated phone system, be sure to record your payment confirmation number and/or save your emailed receipt.
These provide proof of payment if you ever need it, and confirm that your payment was received and processed as expected. Keep the confirmation number or receipt for your records.
Monitor Usage and Charges
Your CenterPoint online account and mobile app allow you to monitor your daily natural gas and electricity usage. You can also view current rates and review billing history.
This gives you visibility into your energy costs each month, and allows you to identify any unusual usage that may need addressing. Utilize your online account to take control of your bill.
Set Up Account Notifications
Through your CenterPoint Energy online account, you can opt into receiving notifications by email or text message when your bill is ready, a payment is due, or when other account activities occur.
These notifications keep you informed about your account so you never miss a bill or payment deadline. Stay updated on your account through notifications.
Online Bill Pay Is Fast and Easy
Take advantage of the benefits of paying your CenterPoint Energy bill online – no more paper checks, waiting in line, or hoping your payment arrives on time. Manage your account and pay your bill from anywhere in minutes!
How to pay your bill online
How do I pay my CenterPoint Energy Bill online?
Get started and register your account for online access to pay your bill. You can also schedule future payments, enroll in autopay, or make a one-time guest payment. Manage your options online by registering your free online account. All you need is your CenterPoint Energy account number and a valid email address. Get started.
Will Centerpoint call a customer to make a payment?
CenterPoint Energy would never call a customer and demand payment over the phone to prevent disconnecting services. Also, they wouldn’t ask customers to pay with a pre-paid debit card, cryptocurrency, gift cards, or digital payment apps from outside sites.
Does CenterPoint Energy offer payment assistance?
CenterPoint Energy works with many local agencies that offer payment assistance programs. We also have programs available to set up a payment plan, or request a payment extension. We want you to have the energy you depend on every day, especially during times like these. We want to help you avoid any interruptions to your service.
How do I contact Centerpoint customer service?
Please call 800-227-1376 right now to talk to customer service about payment plan options and resources that may be available to help you keep your service going. We’re here, and we want to help. Stay safe and take care. CenterPoint knows the importance of assisting those who may be struggling right now.
How do I pay my HSP bill online?
It’s easy, quick, and safe to see and pay your monthly bill this way. Sign up now. Sign up now and pay your bill today using My Account Online. *You can also call HSP at 612-333-6466 or 877-477-1664 to set up AutoPay on your account.
