Acing Your OTG Management Interview: Common Questions and Winning Answers

If you have an upcoming interview with OTG Management, proper preparation will be vital In this article, we’ll explore some of the most frequently asked interview questions at OTG Management along with examples of strong responses to help you put your best foot forward

About OTG Management

First let’s look at some key facts about the company. OTG Management is a leading airport food and beverage operator based in the United States. The company operates over 350 restaurants and retail stores in 10 airports across North America.

OTG combines cutting-edge technology with superior customer service to elevate the airport dining experience. Their innovative use of tablets at every table allows customers to order food, play games, and more while waiting for flights.

Some of OTG’s popular restaurant brands include La Vie en Rose Café, Little Greek Fresh Grill, Junior’s Cheesecake, and Baked by Melissa. The company culture focuses on innovation, exceptional hospitality, and creativity.

Researching the Company is Key

One of the best things you can do to prepare for an OTG Management interview is conduct thorough research on the company.

Familiarize yourself with OTG’s company history, restaurant concepts, leadership team, recent news, and airport locations. This will help you demonstrate your passion for the business.

The OTG website, press releases, and airport/travel industry publications are great resources for learning as much as possible about this innovative organization.

Common OTG Management Interview Questions and Answers

Let’s look at some frequently asked interview questions and example responses:

Tell me about yourself.

This is often used as an icebreaker question to get the conversation started. Focus your answer on your most relevant qualifications.

Sample Answer: “I have over seven years of experience managing full-service restaurants. In my current role as an Assistant General Manager at a high-volume airport location, I oversee daily operations, ensure excellent hospitality, and work closely with the head chef on menu planning and inventory management. I love bringing creativity and innovation to the airport dining experience.”

Why do you want to work for OTG Management?

Hiring managers want to see that you have a genuine interest in the company. Highlight reasons that resonate with you.

Sample Answer: “OTG’s use of technology to enhance the customer experience really excites me. I’m drawn to your mission of transforming the airport culinary landscape through creativity and hospitality. After learning more about OTG’s unique culture and innovative restaurant concepts, I became convinced this is the ideal company for me to grow my career.”

What hospitality skills could you bring to this role?

Talk about both hard and soft skills relevant to the position. Emphasize people/customer service skills.

Sample Answer: “I have a natural ability to establish rapport with guests and colleagues to foster positive experiences. For example, I trained my team on personalized hospitality techniques, such as greeting customers by name and accommodating special requests when possible. This resulted in our customer satisfaction scores improving by 15% last quarter.”

How would you handle an unhappy customer?

Share your proven approach for de-escalating tense situations. Use an example if possible.

Sample Answer: “First, I would listen carefully and apologize sincerely for any disappointment. I would then own the issue and assure the customer I will make it right. This may involve comping a meal or providing a gift card for future use. I would follow up to confirm their satisfaction before considering the matter closed.”

Where do you see yourself in 5 years?

Hiring managers want to gauge your career goals and interest in growing with the company long-term.

Sample Answer: “In five years, I hope to be an OTG General Manager overseeing operations for multiple restaurant locations within a major airport. I aim to continue innovating the customer experience, mentoring team members, and finding new ways to drive profitability. I’m very interested in leadership opportunities to help the company expand.”

What are your salary expectations?

Do your market research beforehand so you can give a reasonable salary range based on experience and job level.

Sample Answer: “My salary expectations are in the range of $XX,XXX to $XX,XXX annually based on my current experience and qualifications as well as the typical compensation level for this role in this market.”

Do you have any questions for me?

Prepare at least 2-3 insightful questions focused on learning more about the open position, training, company culture, growth opportunities, etc.

Sample Questions:

• How would you describe the work environment and culture on the team I would join?

• What are the most important skills and priorities you are looking for in your ideal candidate?

• What training and onboarding is available for new hires?

• What opportunities are available for professional development and career advancement long-term?

Tips for Acing Your OTG Management Interview

Here are some final tips to help you have a winning OTG Management interview:

• Dress professionally – appear polished, clean-cut, and well-groomed.

• Arrive 10-15 minutes early to get settled in and show punctuality.

• Bring extra copies of your resume and references.

• Maintain confident, friendly body language and steady eye contact.

• Ask insightful questions to show engagement and interest.

• Express genuine passion for hospitality and the airport dining experience.

• Send a prompt thank you email after the interview thanking the interviewer for their time.

With proper preparation utilizing the advice above, you will be ready to put your best foot forward and impress your OTG Management interviewer. Highlight your customer service skills, innovative thinking, and natural hospitality. Best of luck with your upcoming interview!