Order Taker vs. Order Getter: What’s the Difference?

Order takers rely on the customer to make buying decisions on their own. Order getters get to know their customers and help influence their buying decision. When going for the sale, most of your effort should be spent building trust with your potential buyer.

As the business world continues to evolve, the need for professionals to understand the differences between order takers and order getters has become increasingly important. An order taker is a professional who acts as a conduit between a company and its customers, taking orders from customers and entering them into the company’s system. An order getter, on the other hand, is a professional who actively works to increase a company’s sales by identifying and pursuing new opportunities. In this blog post, we will be discussing the differences between these two roles, their respective responsibilities, and how to identify which role is best suited for different types of businesses.

Order getters – defined

What is an order getter?

A sales team member tasked with generating leads and persuading customers to buy is known as an order getter. These salespeople look for new clients, make contact with potential leads, and employ various persuasion strategies to persuade prospects to purchase products. They might employ sales tracking technology to facilitate managing a large number of clients over a protracted period of time. Many conventional sales techniques, such as guiding a customer through a sales funnel or following up with a customer to ensure they complete a purchase, may also be used by order getters.

Examples of order getters are:

In addition to carrying out the same duties as an order taker and making sales by contacting potential clients, an order getter can also be a member of a sales team. When speaking with customers, outlining the advantages of a product, and offering incentives, they may be more persuasive. Additionally, they might try to upsell customers on other goods or services. These salespeople usually concentrate on persuading customers to buy things, which can increase a business’s profits.

What is an order taker?

A salesperson who helps a customer who has already made a purchase is known as an order taker. An order taker doesnt pursue clients. Instead, they’re in charge of responding to inquiries, noting the details of the customer’s order, placing the order with the manufacturer, and then checking in to ensure the customer received the item and was happy with their purchase. Because they respond to the customer’s preexisting desire to buy the product, these salespeople employ a nonaggressive sales approach.

Examples of order takers are:

A salesperson who waits for a customer to get in touch with them about a product rather than attempting to generate leads is known as an “order taker.” They frequently have a comprehensive understanding of the customer perspective because they work with customers at the end of the sales process. Additionally, they may gather either favorable or unfavorable customer feedback, which can aid the sales team in honing its skills.

Order taker vs. order getter

Order takers and order getters may play similar or different roles on the same team, but they approach their work in different ways. The differences between the two types of sellers are:


There is typically no set education requirement for either type of sales professional, although educational requirements can vary by employer. Employers may have specific educational requirements, such as a business bachelor’s degree or a related degree, for some order-getting positions, such as account executive or business development specialists. If you’re just starting out in sales, you might want to think about working as an order taker since you might not need to be familiar with sales operations or processes. You could look for on-the-job training to prepare you for an order getter role if you’re an order taker who wants to advance in your career.


The requirements for an order taker or order getter position may change depending on the specific role you’re looking for. You could invest in a relevant bachelor’s degree, such as business, if you’re interested in advancing your career in sales. As an alternative, you could sign up for an online course to hone your selling skills. These courses can teach you how to convince customers, spot strong leads, and close sales. They could also assist you in raising sales, which would be better for your resume.


Job duties

Order takers concentrate on assisting a customer who has made a purchase decision. They participate in the last stages of the sales process, which include:

In contrast, an order getter’s responsibilities include the following:


Some of the abilities needed by order takers and order getters as sales professionals are similar. For example, both types of salespeople require skills in:

To complete their additional duties at work, order getters may also possess the following abilities:


What is an example of an order getter?

Account managers are an example of order-getters. An account manager is a salesperson in charge of overseeing a business’s relationship with a particular client. Typically, they maintain relationships with their customers over time, which leads to numerous sales.

What are the two types of order takers?

There are three different types of order takers: inside order takers, delivery salespeople, and outside order takers.

Who are order takers and order creators?

2 Types of Salespersons: Order Takers and Order Creators
  • Order takers are not expected to persuade customers to purchase more of the company’s goods or increase their order size.
  • Order Creators: The main goal of order getters is to persuade clients to purchase the company’s goods.

What do you call someone who takes orders in business?

There are two main categories of sales representatives known as “order takers” or “order getters” in the business world.

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