Onslow Water and Sewer Authority (ONWASA) provides water and sewer services to over 80,000 residents across Onslow County, North Carolina. As a customer, you have several convenient options to pay your ONWASA water bill each month.
In this guide, we’ll walk through the various free bill payment methods offered by ONWASA. Whether you prefer paying online, over the phone in person or by mail, ONWASA has a payment option that will work for you.
Benefits of Understanding ONWASA Payment Options
Here are some key reasons to learn the different ways you can pay your Onslow County water bill
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Avoid late fees by knowing your payment due date and options.
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Pick the most convenient payment method for your needs.
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Set up automatic payments to ensure your bill is paid on time.
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Locate drop boxes and office locations to pay in person.
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Discover contact information for phone and online payments.
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Find out how to pay if you need financial assistance.
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Become informed on all ONWASA bill payment choices.
Free Online Bill Payment
The fastest and most convenient way to pay is through ONWASA’s online customer portal. To register:
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Visit ONWASA’s Customer Portal website and click “Register”.
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Enter your 10-digit ONWASA account number.
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Confirm your email address.
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Enter the verification code emailed to you and click “Verify”.
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Create a username, password, and security question.
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Click “Submit” to complete registration.
You can then log in anytime to view your balance, payment history, and make online payments by credit/debit card.
Automated Phone Payments
Call 1-877-302-2787 to access ONWASA’s automated phone payment system. It’s available 24/7 to make payments or check your balance.
Have your account number and credit/debit card ready. ONWASA accepts Visa, MasterCard, and Discover over the phone.
Paying at ONWASA Office Locations
ONWASA has four office locations across Onslow County where you can pay your water bill in person:
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Main Office – 228 Georgetown Rd, Jacksonville, NC 28540
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Richlands Town Hall – 302 S Wilmington St, Richlands, NC 28574
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Holly Ridge Town Hall – 212 Dyson St, Holly Ridge, NC 28445
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Swansboro Town Hall – 601 W Corbett Ave, Swansboro, NC 28584
Each office has a drop box to leave check or money order payments after hours. You can also pay by cash, check, debit, Visa, Discover, and MasterCard in person during open office hours.
Paying by Mail
To pay your ONWASA bill by mail, detach the payment stub from your paper bill and enclose it with your check or money order. Make sure your account number is written on the payment.
Mail your payment to:
Onslow Water & Sewer Authority
PO Box 519
Jacksonville, NC 28541-0519
Mailed payments must be received by the due date to avoid late fees. Allow 7-10 days for delivery.
Payment Assistance Programs
If you are having difficulty paying your ONWASA bill, assistance programs are available, including:
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LIFELINE Fund – Helps low-income households pay water bills.
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Department of Social Services (DSS) – May cover bills through crisis assistance.
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Salvation Army – Provides Onslow County residents bill payment help.
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Local Churches – Some churches offer utility bill assistance.
Contact ONWASA to learn more about eligibility requirements for these assistance programs.
What Happens If You Pay Late?
ONWASA bills monthly for water/sewer service. Your bill is due 20 days after the statement date.
If your payment is not received by the due date, a 10% late fee is applied to the outstanding balance.
Accounts 30 days past due may have water service disconnected. A $50 fee is charged to reconnect service once the overdue amount is paid.
Avoid late fees and service interruptions by paying your ONWASA water bill on time and through your preferred method.
Key Tips for ONWASA Bill Pay
Follow these tips and best practices when paying your Onslow County water/sewer bill:
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Mark your calendar with each month’s due date.
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Sign up for paperless billing to receive email alerts.
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Enroll in autopay or recurring payments to automate billing.
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Keep your account details current under your online profile.
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Opt for mobile alerts through the customer portal.
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Contact ONWASA immediately if you are unable to pay.
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Save payment receipts until the payment posts.
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Check your balance regularly to prevent unexpectedly high bills.
Convenience of ONWASA Bill Payment Options
ONWASA offers customers multiple easy and free ways to pay water bills – online, phone, mail, auto pay, and in-person.
Their online customer portal provides 24/7 account access to check your balance and payment history at any time. Consider enrolling in paperless billing and autopay to simplify paying your Onslow County water bill.
Use this guide to understand the various payment methods available and choose the options that best suit your needs and schedule. Knowing your choices will make paying your ONWASA bill quick, easy, and stress-free each month.
Pay Water and Sewer bills online
FAQ
Where do I pay my water bill in Jacksonville, NC?
By phone: Call 910 938-5248. Please have billing information available when you call. Drop box: If you need to pay after hours, you can use the drop box at City Hall. The payment will be processed the next business day. Online: Online Bill Pay now offers customers the option to automate monthly payments!.
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
How to pay Palm Beach County water bill?
Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill. Remember that you need to send back the right part of your bill with your payment so that your account gets credited at the right time.
Where does Onslow County water come from?
The Southwest and Northwest regions of Onslow County receive their water from the Black Creek Aquifer. ONWASA adds chlorine as an disinfectant and Zinc Orthophosphate is added as a corrosion inhibitor. The water doesn’t have to go through our treatment plants, so these are put right into the well.
What does Onslow Water & Sewer Authority stand for?
Water on Onslow Read on.
Is the Onslow Water & Sewer Authority board meeting canceled?
The Water of Onslow For more, read Onslow Water
How do I pay my utility bill in Jacksonville?
Jacksonville offers easy ways for you to pay your utility bill. There are several ways to pay your utility bill: automatically withdraw money from your bank account; pick your own draft date with credit card or e-check auto pay; Enroll now at our Customer Portal. By phone: Call 910 938-5248. Please have billing information available when you call.
How do I pay my onwasa account?
To pay with a credit or debit card, call 1-877-302-2787 24 hours a day, seven days a week to make a payment or check your account balance for free. Please have your credit/debit card and ONWASA account number ready before calling. MasterCard, Visa, and Discover accepted.
