No one likes conflict, especially at work. But conflicts among coworkers are unavoidable, so it’s important to demonstrate to potential employers that you’re skilled at handling conflicts. Will you join the fray or can you keep your cool and take a step back?
Naturally, not everything in your career will be simple, whether it’s dealing with a coworker who stole your lunch or negotiating a new contract with clients or carefully considering a new job offer. There will be differences in opinion and conduct in a setting as diverse as the modern workplace. Employers want to know that you get along with people.
One of the many obstacles you’ll face at work is conflict resolution. Here are five questions hiring managers frequently ask to gauge your conflict-resolution abilities, along with the best way to respond to them.
- How would you communicate with a difficult patient? …
- Tell me about a time you saw something not done correctly by another coworker. …
- How would you pacify an aggressive family member? …
- How would you manage an uncooperative colleague?
RESOLVING CONFLICT Interview Question and Answer (CONFLICT RESOLUTION)
How do you respond to an unprofessional doctor?
Example: “Every day I collaborate with a number of doctors and healthcare providers. Some of them are excellent communicators and humble. A few don’t see nurses as important to their work. I tried to act like a responsible adult in situations where a doctor wasn’t. But there was one instance where I had to inform higher authorities about a doctor. We had a disagreement regarding a patient who was terminally ill, and it almost got out of hand. I reported the matter to HR to avoid any problems. ”.
As a supervisor, how do you manage conflict between coworkers?
Example: “Since nurses are people too, it’s normal for conflicts to arise occasionally.” When that occurs, I would approach the parties involved and attempt to mediate a workable resolution. I am always available to assist in mediating conflicts if anyone has concerns about the behavior of a fellow employee. If they continue and the conflict is affecting patient care, I might need to bring the issue up with senior management. ”.
What’s the best way to motivate a complacent nurse to become a top performer?
The amount of pressure and stress that nurses and other medical professionals experience at work can have a negative impact on their productivity. This question evaluates your leadership abilities and your ability to inspire coworkers and subordinates to give their best effort.
For instance, “If I notice a nurse is performing worse than usual, I would try to identify the root of the issue.” I recognize that nurses and doctors work under a great deal of pressure, so productivity dips occasionally. But I’ll make every effort to support them through it so they can work to improve their performance at work. ”.
WHY DID YOU BECOME A NURSE?
Keep in mind that your potential employer wants to know that you are committed whenever you respond to this question.
In your interview, keep in mind that being a nurse involves more than just talking the talk. Additionally, there are other ways to demonstrate your suitability besides just using words. Make sure you are appropriately attired and knowledgeable about the job and the facility you will be working in. Come prepared.
Do some preliminary research. Read the job offer over and over. Get on the website of the facility. Try to learn as much as you can about the person conducting the interview, including their personality traits.
To be motivated about the potential of becoming a nurse, view this video:
QUESTION 2: Tell me about a time when you had an issue with a co-worker
This is a behavioral interview question, so use it as an opportunity to discuss a time when you successfully worked with a coworker to resolve a conflict. Make sure to select a situation where you and your coworker were able to resolve the conflict amicably without the assistance of your boss or other superiors. Showcase your competence in problem solving.
Instead of placing blame on the other person, center your response on the facts. Justify the situation and the steps you took to address it rather than saying, “Jim was such a slacker,” for example: “On at least three occasions, Jim missed deadlines that pushed back our production schedule. I discussed this with him, and together we came up with a solution to enhance the workflow process. “.
QUESTION 1: How do you deal with conflict?
There will be times when people disagree with each other. Its just a fact. Employers are interested in learning if you have diplomatic conflict resolution skills. You won’t advance very far in the interview if your attitude is “my way or the highway.”
Beginning with communication and respect as a means of resolving disputes For instance, “I always pull them aside and have a private conversation about the problem I actively listen to the other person to make sure I understand their perspective, and I collaborate with them to come up with a solution. “Make sure to emphasize that even if you and your partner don’t completely agree on the outcome, you tried to at least meet halfway.”
FAQ
How do you handle conflict in nursing interview?
Never talk badly about anyone during an interview. Explain the situation and why the individual was difficult. Share how you handled the situation. Try to turn anything negative into a positive.
What is a good example of conflict resolution for interview?
Example: “In most cases, I handle conflict positively and constructively. I would rather reach a consensus than continue working in a stressful environment. Having said that, if a coworker has a strong personality, I may occasionally lose my composure and let them lead.
What is the best answer for conflict interview question?
Using the STAR method is the most effective way to respond to conflict interview questions in behavioral interviews. STAR stands for Situation, Task, Action, and Result. To give recruiters a clear understanding of what transpired, your response should touch upon each of these factors.
What are the 10 most common nursing interview questions and answers?
- Do you work well with other nurses, doctors and staff? .
- How would you handle a difficult patient? …
- How do you handle workplace stress? …
- What do you do if your replacement does not arrive? .
- How would you handle a disagreement with a doctor? …
- Describe how you manage a busy workload.
